Vision Max Optometry

I’ve been taking my kids here for years. They’ve always been helpful and have great customer service!

They need to update their operating hours on Google, Google said 9am. I arrived at 9:10 and their sign reads 10:00 — 4:00. Can they get their hours correct for future patients.

I picked this place because I noticed they had child frendly décor, my 7 year old needed an eye exam. The staff was nice and so was the female optometrist. When we went in the exam room the Dr was waiting for us I would suggest that she talks louder due to her very thick accent and extremely quiet voice my daughter couldn’t understand her I had to repeat everything she said. It took about an hour and 15 mins from start to finish and we were the only ones there the whole time so that’s kind of a long time. They had a nice selection of children’s glasses, overall it’s was a pleasant experience.

i always get a great exam and my contacts here. been coming for years. people are nice and the doc is efficient. and i love the contact brand the doc referred me to use. i went to another doc and got an allergy to the contact they were having me use and when i came here the doc switched me to another brand and have been great for me ever since.

Dr. Anderson is great. Dr Hung… not so much. Both are super nice though. Dr. Anderson even more so. Staff is nice and regular too, though I don’t like that it takes so long to be seen even when I’m on time for my appointments. Been a long time patient and I travel all the way here every year for my appointment because so far no one I’ve seen is better. My whole family sees them and we have no complaints so far. I’d recommend them to anyone who has good vision benefits.

I took my brother to get his eyes checked without an appointment and as we waited the girl that works here was great and made us feel welcome. And the wait wasn’t even very long. Btw dr is AWESOME at what he does. :)

the worst. I made three consecutive appointments here. the first one i showed up and the doctor had a «family emergency» so they had to cancel my appointment… they didnt call me however. fine, no big deal, i rescheduled for a few days later. i drove back down, this time, the doctor decided to take a walk in about a minute before my appointment time. i was told there would be a wait, so we rescheduled again. the third time, i sat waiting in the waiting room for over an hour before i was told, once again that we had to reschedule. I finally got in to see the doctor. i did my eye exam (which was $ 25 more than my new optometrist) and i got a pair of sunglasses and eyeglasses. the eyeglass cutter or whatever it is was broken, so we had to order lenses. two weeks later my glasses were finally ready. the eyeglasses were fine, but the sunglasses were DEFINITELY the wrong color lenses. they were a brown color, and definitely not g-​15 black, im so disappointed with this place, i was a customer for about 9 years and i will not be going back.

Awful and incorrect service! After arriving for my appointment, one of the front desk persons took me and did a couple eye tests, but it was over 45 minutes before I was taken back to see the eye doctor. Having removed my contacts and being near sighted, I couldn’t see every detail of the room, but the eye doctor didn’t acknowlege I was even there and was doing office paper work. I sat there for a good 3 – 5 minutes before he turned around and started speaking to me. The room also stunk of curry! It was over whelming and gross that the eye doctor’s exam room wreaked of curry.
After finishing the exam, we went to the front where 2 boxes of 90 days of contacts were ordered. They gave me 5 days of samples to get me through. It was 7 days later as I was on my way there to ask for more trails that they called and said my contacts were in (I had to go through old travel bags to find contacts to get me through). Well, they ordered the wrong prescription. They gave me the correct box of 90 days for one eye and got me 10 trials for the other eye (each eye is different). Confused, I left only to discover they had given me the wrong brand of trials. Returning again the next day, it was a back and forth to try and explain what I needed and what had happened to just get a week or so of trails for BOTH eyes so my 90 day supply wasn’t lopsided once the other box came in. In figuring it out, my wrong box was still sitting on the counter and the correct box had not even been ordered the day previous!
The correct box came in the next day… phew!
Will NOT return here for any future eye appointments, issues, orders, contacts, etc. etc. There are plenty of other places in the area my insurance covers that I am sure has their business in order with my professionalism.

We were very happy with our service here. The doctors were awesome, playing guitar for the kids and everyone was making us laugh. They did a great job of keeping the cost down. And twice they fixed our glasses for free as a courtesy. With all 5 of everyone in our family needing glasses, we’ve had to come in REPEATEDLY. They always try to help us with as little cost as possible

Dr Anderson does not honor appointments and his staff has a heard time covering that fact up!

First walked in at my launch time. waited 1 hour and 10 mins. missed my launch and got trouble for comming back to work late. I had make a reservation. and 2 days later came back on time of my reservation. actually came 5 mins early before appointment and waited another an hour and had to leave again.
You got hours and hours to waste? come visit this place. You will love it.

Have been going here for quite awhile. Service has always been good. My son always comes in to tighten or fix lenses with no problem and the staff are aways helpful. Dr’s are nice. Will give you free sample contacts while you wait for yours to come in. Would have put 5 stars but female optometrist would not address my eye allergies while the male optometrist did… she needs to listen to what the patient is telling her and not just brush it off.

My family still go here for check ups and glasses, they speak very highly of the Dr.
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I used to go when Dan worked there he was a very nice man, after that the service went down the dr is very pushy as to what brand of contacts you should get, You literally have to beg him to let you pick your own contact lens brand. Don’t get me wrong he is a very nice Dr. but I just don’t like the fact that I have to beg to get overnight contacts. When I would go the Dr had his son there very nice kid!

umm… what has happened to this place??? their service staff since i started coming here in 2009 has gone down hill. okay, i’m only going to their baldwin park location which i’ve been going to since I was 9. i love the doctors but they need better staff at this location. Maybe they just have a better manager at the baldwin park location. chino has horrible… slooooooooow service, what are they on? turtle oil. my glasses have been there for close to two weeks now, and I have to call for updates & when my sister’s glasses were ready they didn’t even call her. on a whim, she decided to go in and they were like «oh it’s been ready you’re finally picking it up?” – wtf?! that breezy was lucky i didn’t cooter punch her.
and a previous poster mentioned it was weird… and yes the decoration is a bit odd, they share a space with a children’s dental office i think… the baldwin park location is has more contemporary décor since they moved to a different office building.
overall, i love the doctors (dr. hung & anderson) but their selection of frames are a bit out dated and limited. so if you’re looking for something fashionable this isn’t the place, but if you’re looking for something affordable and practical i’d recommend Vision Mac.

We have been coming here for years as a family. Always extremely friendly and fair prices. The do repairs which is also nice. Needed my Son’s glasses repaired today in an emergency. They did it in 5 minutes — no charge.

I love the doctors here! Great customer service from the staff too.
My first visit really caught me and has now turned me into a life long patient with Dr Anderson and his wife Dr Hung. This husband and wife teamwork really impressed me. The staff is really kind and made me feel like I am really important to them.
I was on my lunch break from work, and the staff put me in right away so that I could make back to work in time. I love the customer service here.
I’ve been to many other offices and none compare to Vision Max. I was treated like a number at other offices, but Vision Max and their staff made me feel like I was a friend. I am always coming back to this office and I am bringing my family with me as well.
Great job Vision Max!

WEIRD is the word that I would use to describe this place. They have a bunch of animals posters, pictures, etc. on the wall. They have a live little frog swimming in the fish bowl also!
If you do not want to waste your time, I would suggest that you pick some other optometry (there are a lot around). I guess the word «appointment» doesn’t really mean that much to this place because even if we made the appointment, we had to wait for so long (yeah, we only had to wait for only an hour!) with just only one person in front of us.
Like the other two reviews said, Dr. Anderson is nice with a weird sense of humor. The staff (Chino Hills location) on the other hand is a different story (I am only talking about the receptionist lady because the other guy is nice enough). She was very unprofessional because the whole time we were there waiting she was on her personal call and chatting out loud right in front of the customers and patients. I wanted to say «Can’t you wait until you get off work to make personal calls or go somewhere else where the patients/​customers cannot hear you and talk all you’d like» the whole time, but I knew that the visit was going to be my first and last time, so I decided not to. She was on the phone for about 35 – 45 minutes.
I would have given a 3 or 4 stars if we did not have to wait and if we did not have to hear the lady on her personal call the whole time we were there.
Will not be going back to this place again.

I don’t even think this company deserves any stars at all. The doctors are awesome, but their staff is just incompetent people. Amazingly enough my husband and I have been going there for the past 2 years. They had better service then, but don’t know what happened.
Here’s a tip, once you pick out your glasses, look at the price before they take it in the back. When my husband picked out his glasses, he was smart enough to look at the price before the woman went to the back. She took off the price of the glasses and when she returned to speak to my husband, she was charging $ 50 more for the glasses (the glasses already cost $ 199). As for my own personal experience, I had my glasses made 3 weeks ago and I still haven’t gotten it back. Got my eyes checked, found the glasses and had it ordered. My insurance didn’t cover my frame, because it cost $ 245. I had transition put on it. When I came to pick it up, two weeks after they ordered it for me. I asked about the transition, funny thing, they NEVER DID IT, even though I paid for it already. Sure enough they had to send it back and get the transition on it. She put it as a RUSH, but it’s not a RUSH if I’m still waiting for it 1 week after. So this is my 3^rd week waiting for my glasses. And they said that it would arrive at their store on Thursday. So that would be almost one month for me waiting for my glasses. Do not go to this place if you need your glasses right away, you’ll get from Wal-​Mart quicker.
***Update (5÷7÷2011) — I picked up my glasses and I thought everything was fine, but unfortunately they have cut the glass too small to fit the frame. I’m thinking I want my money back and never go back there again.***