Giada Salon & Spa

Business with shady illegal practices. They keep your checking card information on file without your permission. I was completely surprised, when I saw $ 60 charge by Giada on my checking account. They never responded to my calls and email, and never refunded my money to me. Only through my bank I got money back. They also pay to Unilocal and those remove bad reviews. What a scam.

This review is for their waxer Corie. She is amazing! Love their wax product, and Corie keeps the tone light during the appointment which takes your mind off the fact that you are going to be ripping hairs off of my body.

My first experience with Lorie and Giada Salon has been great! I had a great hairstylist where I used to live and I was going in without much word of mouth on how good this place was… so I was a little hesitant.
I had plans for a drastic cut (going from long to short bob) with something very specific in mind. I showed her a picture and we discussed how it would look. She did a great job and spent extra time ensuring it looked great from all angles. The color looks amazing too!
I only give them a ⁴⁄₅ because the hair styling chairs were not that comfortable for me. The hair washing chairs were amazingly comfortable though. The salon is clean, relaxing and inviting.
It was a great experience.

If you don’t like listening to evangelical Christian music while you’re getting your hair done, this is not the place for you.

Used to really love this place. Unfortunately I’m not sure if they still hold up to their previous good service cause they can’t seem to keep a booked appointment on their schedule. When you call and day book that spot, then I generally assume it’s booked. Apparently here you have to play phone tag all week afterwards an then they give the appointment away. Pretty lame. Guess I’ll be finding a new salon.

Willow was great ! Very professional and polite. Did a great job, thank you.

Lisa the nail tech is great! I have been going to her for about a year. You can trust that she will give you a pretty set of nails.
Whoever the receptionist is each time I call to schedule an appointment is another story. I don’t trust that person to get me an appointment so I text Lisa directly. Good luck working with this receptionist if you do.

Update:
My husband bought me a gift certificate to Giada for my birthday last year, but after my first unfortunate bridal experience I was hesitant to return. I ultimately decided to give Giada one last chance.
After researching their services and costs online, I determined that I would get a mani-​pedi combination package. Looking forward to a chance to spoil myself, I made the trip down to Giada that same day. My experience with the woman who gave me the manicure was top notch. She was friendly, skilled, and professional. However, when it came time to pay, the receptionist overcharged me by forty dollars. When I questioned the price (politely) and mentioned that there was a different price quote online, she acted like I was completely nuts. Not only was she completely unaware that they even HAD a website, she was rude and condescending.
Frustrated, I left Giada to return home. Later that day, I returned with a copy of the online webpage, but the owner was not available. I left my name, number, and a description of what occurred, and waited for a phone call. The owner never got back to me. When I called Giada a day or two later, I asked for the owner, was told she was «not there», so I proceeded to discuss my situation. Later in the conversation the person I was speaking to revealed that she was, in fact, the owner!
Ultimately — I did get a refund, but I was given the run-​around and made to feel inferior first. It is beyond me how this business is still in existence with such awful customer service.

So it was a long time ago, and who knows if the same staff work here anymore but I went here about a month before my wedding to have a trial run and a cut. I paid to do the trial run of course. I had one person doing my hair, and one doing my makeup.
Thank God I did a trial run. What I found here was a bunch of women who were NOT hearing me.
I wasn’t happy with the cut (huge distance between layers, too blunt like too seperate haircuts), although didn’t really realize it at the time because of the way she went about styling it. I asked for a more natural style, like a really good blowout with a half up style. She began to tease my hair into a really high crown. I explained I didn’t want that and she continued explaining to me that «you want to look fancier on your wedding day».
I hated the hair, but she didn’t hear me out at all. She didn’t try to work to make me happy despite my repeatedly saying I was uncomfortable with the style.
At the makeup table, I explained I wanted flawless skin, barely there color, a classic youthful look– it’s a daytime outdoor wedding. She went to work, but it was so dark inside we couldn’t tell if the foundation matched. I was taken outside to check on the foundation. She could see it, I couldn’t. She took me back inside and worked away, and when I was done I felt it was a little too heavy. When I got outside to my car in the bright light of day what I saw was harsh, my skin didn’t look flawless it looked pancake, with harsh lines at my jaw, near my ear, around my hairline. The foundation was too dark. The makeup too stark.
We were having a party that night, and my appointment had run long. I was going to drive right up to my friends already there and I was so embarrassed I looked terrible! In the car I tried with tissues to wipe away as much as I could. Not much to be done about the near 50 bobby pins and tons of hairspray in my hair.
My friends acknowledged it wasn’t great, trying to make me feel better said it wasn’t THAT bad. I told them I hated it and they then told the truth– it’s really bad.
A few days later at another salon I got the cut corrected, I got a gorgeous trial run with the hair with someone who understood that it’s important to be comfortable with your look on your wedding day. On the wedding day, I did my own makeup at home because the Giada experience was so bad, I was afraid of looking like a freak at my wedding.
Who knows, maybe it’s full of great people now but DO TRIAL RUNS– and for the love of God better lighting at your makeup counter!

Highly Dissapointed…
I scheduled time at Giada a few days before my wedding to have some quality time with my wedding party beforehand. Although they were expensive it was worth it to me to have the 3 of us get our mani’s and pedi’s done together.
First we show up on Thursday at our appt time and somehow the scheduling had gotten messed up and they only had time for one that day. So I ended p going first and rescheduling the girls for the next day and was very understanding about it.
We all went the next day but the 2 girls did not get done together and I had to leave to get errands done. When I left i asked for the total and left my maid of honor the check and it wasn’t filled out because I was in a hurry.
Later that day I asked her for the total and the amount that she was given was well over the amount that they told me. Not too mention the services recieved were absolutley not worth it.
At this point I was pretty upset and called in and spoke to the manager. She basically told me too bad. There was no aplogoy or trying to make things right. I told her how the how schedule of things had actually ended up effecting the decorations for the wedding because the wedding party was supposed to help us but even more importantly I missed the qaulity time with them that was the point of it to begin with. Not to mention when you are paying high dollar you expect at least decent customer service.
I would have been much happier at Pleasant Nails for a quarter of the cost and MUCH better customer service and parrelel services.

I was dreading writing this update. Really, I want SO badly to like Giada, I really do. But my past few experiences with the establishment have been… lacking.
I’ve been back twice: once with the same, curly-​haired friend as mentioned in my original review, and the other time for myself. The instance with my male friend was simply frustrating to watch: this stylist (who shall remain nameless for the time being) obviously had NO idea how to cut curly hair, and wouldn’t ask for assistance from her colleagues. If I remember correctly, when I called to schedule the appointment, I had specifically asked for Carrie, but the receptionist booked me with this other stylist, acting like I’d never specified. My poor friend left with hacked-​at hair, and I felt terrible for not intervening.
My return appointment was out of desperation: my personal stylist couldn’t fit me in before a family gathering, and I was in desperate need of a haircut. I had a coupon, so I called, and was able to book an appointment. However, I wasn’t informed whom my stylist was… and to my awful surprise, it was the same girl who’d hacked my friend’s hair into nothing. I was terrified. But too much of a desperate, broke college student to cancel my appointment. I went through with it, and although I ended up better off than my friend, I had some really, really awkward layers.
My male friend has since had his hair solely cut by Carrie, but he feels that even she has lost her pzazz. So, what have I learned here? I would still recommend Carrie, but know exactly what you want, and be willing to be vocal about it. When you call in to make an appointment, make sure it’s with the right person. Honestly though, I personally won’t be seeking Giada’s services again. It’s too much of a hassle, and a haircut should be pampering, not a shroud of uncertainty.

I’d seen recommendations for Giada and, needing a trim and color before a black-​tie event, I decided to give it a go. I arrived 15 minutes early for my scheduled appointment. After standing at the desk for a few minutes, someone finally asked if she could help. She looked flustered, went back to check with someone and informed me that the stylist was running late. Unconcerned, as I’d cleared my schedule for the afternoon, I went next door for a bite. The receptionist said she’d come and get me. An hour later, I walked back over and was greeted by the same receptionist who looked as if she’d never seen me. Again, she went back to check with the stylist who was still not ready for me. I chose to wait. For yet another hour. Finally, I was escorted back and after waiting another 15 minutes or so met the stylist, who was very apologetic. Color was applied and, in my opinion, left on too long. The final result of this extraordinarily dissapointing experience was stick-​straight, damaged hair of an unremarkable color with no shine at all.
I am the owner of a business that is often asked for recommendations for salons. I am sorry to say that Giada will NOT be getting recommendations from me.

This place is so hit or miss (more miss than hit), that I’m wondering if even the people working there don’t like it. There’s always new faces, I’m assuming that everyone eventually moves on to bigger and better.
The good experiences I’ve had were good, the bad ones were baaaaaad.
And it sucks, because I really wanted to like this place, even love it. I love the concept behind Aveda, but the people here try too hard. To the point I think they’re robots with no emotions.
I used to get my hair colored and cut here by Cori (or is it Corey? Sorry, bad at spelling names), and she was great. She listened to what I wanted with my hair, was attentive and friendly without being over-​the-​top, and didn’t have too much mindless chitchat going on (I came here one time to a stylist who did not listen one bit to what I wanted with my hair, and the whole time she rambled on about how fat her daughter is, and how she needs to get her armpits waxed. How awful, and how tragic for her poor daughter). I would have kept coming to Cori if it wasn’t for the ridiculously high prices. Chico is a fairly low-​income area, they should try a bit harder to match their demographic. Not to say she didn’t deserve the money, but I have way too many other bills to be spending double what other stylists in town are charging.
I got a facial with Quency one time, and it was god awful. Very amateur. I can’t believe they charged me as much as they did for that, I felt that I was at a cosmetology school or something. I told her my exact concerns and she addressed none of them. I wrote a letter to the management and they offered me a «makeup» session with their lead esthetician, Jalyn (?). The makeup session was great. Professional. What a facial should be. She did try a bit to press some Aveda products on me, but that’s to be expected. Unfortunately, the only one worth buying (an exfoliator) isn’t even for sale. That’s probably the way they try to lure you back in for another facial here…
The staff treated me oddly before and after my facial appointment. They were smiling and trying to be pleasant, but you could tell it was forced. I feel like everyone that works here walks around on eggshells for some reason, like there’s something behind the scenes you don’t know about.
Plus, you do have to give them all your information even if all you wanted to do was go in and buy some hair products or something. Which is odd.
So even though my Aveda hair smoothing serum has run out and I can’t think of anywhere else in Chico to purchase it, I won’t return here because the staff make me feel way too uncomfortable.

Giada is another one of those places in Chico that I’d love to love. They just work so hard, however, to keep me from being able to love them.
I’ve used this shop off an on for a couple of years mostly because they are alternative, very attractive and pleasant atmosphere and because they use Aveda which I really like.
But…
1. They don’t make me feel welcome as a guy. I’m always made just a touch uncomfortable. I wish I could put my finger on it as I’d talk to management but I haven’t been able to quite place what it is.
2. Seems like they always have a nazi at the front desk. Its almost impossible to purchase anything without being grilled for personal information. My wife and a friend recently stopped by for product after lunch at Grilla bites and were given SUCH a hard time that they just threw up their hands and left without the product. And this was to use a debit card. Mgt seriously needs to review front end procedure.
So, I just don’t use Giada much unless I need Aveda. Wonder who else in town has a good stock?

I went to Laura S. and she is wonderful. She is very friendly, and gave me a good cut and color. I would definitely recommend her. Decent price too. If you’re new, you get 20% off too.

I got my hair cut by Kerry (hope I spelled her name right!), and she was awesome. She told me exactly how she was going to cut my layers and why, and gave me tips on using the flatiron at home. I think this is probably the best haircut I have ever had, and since she told me how to properly use the flatiron, I can make my hair look as beautiful as it looked in the salon. I highly recommend Kerry!
The salon itself is a pleasingly decorated, calming Aveda environment, and at the end I did not feel pushed to buy product. Just one thing to remember if you go — for some reason you can’t put the tip on your credit card, so make sure you show up with cash.

This was my first time going there and I went to get my eyebrows done and was very impressed. I made an appointment and I was taken right when I got there (although it not being crowded may have made a difference). The atmosphere is inviting and I felt very comfortable. I was asked if I wanted my eyebrows done a certain way and I feel like my needs were listened to. I was given great tips on multiple beauty topics as well. I have already recommended this place to my roomates! I will definitely be going back.