AMain – Performance Sports & Hobbies

Great company! Nothing but genuine good people and they also have great communication! A++++

I love this place! Lots of cool stuff & helpful staff. I enjoy the benefits of the 5 star rewards system. On several occasions the 5 star rewards program was the deciding factor between buying at Amain or online. Keep up the good work. Its nice to have a retail R/​C store so close by. P. S. PLEASE make the parking lot sale a annual event-​it was unbelievable!!!

Went in on a weekend to find an expensive toy locally instead of ordering online. The store was dead quiet. No other customers in sight. I browsed around and was left completely alone by the entire sales staff (which I don’t mind, but some people might want to be approached and asked if they need help).
After looking around, I went to the counter and flagged down an associate. He seemed annoyed and shuffled over. I asked about a specific remote drone (retail for the item is over $ 1000) and if they had any in stock. He seemed confused and after describing it, he said «oh yeah, we had one of those, but someone bought it.» I asked if they get them regularly and he didn’t know. He never offered to order one for me. He didn’t look it up in the inventory system. He just «didn’t know» and waited for me to drive the entire conversation.
I had come to AMain to spend a large amount of money on something that I really wanted, but the unhelpful staff really turned me off. I ended up going online and saving some money, and would do it again in a heartbeat.
I would recommend avoiding AMain at all costs (and save money by buying elsewhere online).

Honestly this place was probably the best customer service I’ve ever had! Travis helped me pick out a quad-​copter for my boyfriends birthday. I walked in told him my budget and what I wanted, and he went over all the options I had and which was the best choices for my budget. He also gave me his business card and told me if I had any questions on how to work the copter to call and he would be able to help. He seemed invested in the customer service, and if we ever decided to get another quad copter we’re definitely coming back! Extremely helpful and informative!

We held a company event at their warehouse off of Hegan. There was a huge track and we raced RC cars. It was really well put together and everyone enjoyed competing against each other. We were able to bring food and drinks with plenty of chairs and tables made available. There were also vending machines available for extra drinks and snacks. It took a bit longer because there was about 20 of us, so give yourself a solid 2 hours if you have a big group. The price was very affordable and everyone had a blast. Highly recommend for a company/​department event.

i am going to give them the 4 stars. I recieved 2 emails from AMain telling me that they are working on the customer service. I think that is great Customer Service 4 stars for that and will buy from again. Thanks AMain very appreciated

Recently dealt with a new staff member Zeke at the RETAIL STORE. VERY versed in crawlers so was able to point me in right direction on tech help!

I received great customer support from the staff at a main. Track is awesome, place is very clean and well lit. A couple tripping hazards around the track but just be aware.

Love this place, its an adult toy store. Love the selection of cars and helicopters, planes etc. I have had the same issue as many of the reviewers. Customer service or lack of it. My last 8 trips into the store I have been offered help twice, each time by one of the girls working there. When you are looking for a part it is ok to help your customer! Mostly the staff has not been present or busy talking among themselves. My wife went in to make a purchase for me over Christmas and couldn’t get any help, so she winged it and picked out what she thought looked best, without the benefit of the staff’s help. I will continue to go in and search for parts mainly on my own unless one of the girls is there and kind enough to offer help. I am now ordering parts when I can online, I like to support the local guy but man how about a little help now and then. This would be a zero star review if it was possible and without the assistance of the lady clerks

Only 1 star because there is no 0. Amain is great to shop at if you are online, and do not plan on returning anything. I had to return an IKon Flybarless unit, and have had nothing but delays and hassles.
When i first realized I had a problem with my unit, I emailed Amain and MSHeli. I received a reply from MSHeli within 12 hrs, directing me to return it to AMain.
I had to call AMain the following day because i had no reply. They told me I would have to wait for them to hear back from their supplier. Days went by, I called again, and they were still waiting.
I notified MSHeli of the issue with AMain and they said send it back to MSHeli and we will take care of it.
The same morning I heard back from MSHeli about shipping the unit back to Italy, i received approval to ship it back to AMain. Due to cost and shipping time, i sent it to amain. Where, I received an email advising they needed everything that came in the box before they could process the return, and I would have to ship all the wires, and connectors which were not part of the problem to them in order to get a replacement unit. If they need the wires sooo bad, take them out of the new box.
I’m over this place. Customer Service stops at the sale.
I too have spent far tooo much $$$ here to be treated like this.

I have spent hundreds of dollars here, Mostly on RC car parts. Shipping is usually pretty fast and they have a lot in stock, I have returned items for store credit… no problem.
At the same time I also support my local Family owned RC Shop for the Big items and support.
I use Amain mostly for hard to get parts.
Never had an issue.

A main hobbies will not ship to an address that is different than your billing address without making the customer jump through hoops and fax in all of their personal info to an anonymous fax number. I am not at my home during the day as I work and I cannot trust the people that live around my house to not steal my packages. Amain lost a long time customer as I cannot receive service from them any longer due to their shipping policy.

I have been a customer for 2 years of A Main Hobbies and I would say the best thing about them is their obligation free pre-​orders and their easy to get in contact with customer service. I have also been impressed with they ease of exchanging products if it was something I did or didn’t like… or something that was broken or defective.

Horribad customer service. The girl behind the counter is not very truthful.

Costumer no service leader! Ordered a Viper ESC and motor combo on line. Received it and it didnt work. I want to find out how to program it. Maybe send it back for another unit. I called twice and was told the same thing each time.
” I am not a car guy” I will have Graham call you. «He is at lunch» or «he is on break» I was told he would call right back! Well after sitting here for 4 hours one day and three hours the next day and getting the run around I called Viper to find out I needed to send it back to them. 7 days later I was back in business and running my truck.
Hey, A Main. Wake the heck up and follow through on your promises! My time is important and you gave me the feeling you didn’t care about «me» the «customer»!
Know your product line and tell the customer they need to send it back to the manufacture if needed!
Your customer service needs help!
Increased my stars as a person from Amain reached out to me with an apology for the lack of customer service. I will one day give them another try for his effort in reaching out!

first and last time going in that store. went into the store– *all* of the employees were focused on a family in the front of the store. I waited several minutes behind them– was Never even acknowledged– as a customer it felt horrible. They didn’t know that I was going to make a large purchase that day– and never will– they’ve lost my business– go elsewhere.

I do love going to A Main Hobbies, they have what I need and are usually great people to deal with. However, this particular weekend we had to deal with a clerk who was not helpful and frustrating, which in the hobby business is inexcusable.
Upon my first visit, he refused to help saying he was too busy. On my second visit, when he wasn’t busy, he refused to help and told me I was on my own. Then I called back with a part number, and before he new who I was he said «sir you already know we don’t have this part.» not that he try to help me find it be for i had the part #
If I were the owner, this person would either be demoted from an MOD or he would be fired. I can’t imagine having a person like that as an MOD and a representative of my business. I have never been so frustrated with a clerk before and I will never be going to A Main Hobbies again.

Absolutely love this place. The only reason I didn’t give it five stars is the retail shop has some guy giving out bad advice and he has poor customer service skills. We are so lucky to have a shop like this in Chico.