They can’t get your order right to save their lives and have a really shitty attitude to boot. I literally repeated my order 5 times and the guy could not repeat it back right and then refused to do so and got pissed at me. I guess you are just supposed to pay for and eat whatever they decide to throw in the sack and be happy about it. For the record here was my oh-so-complicated order: 3 original cheeseburgers, 2 jalapeño cheeseburgers, 1 chicken slider, 1 small onion rings. Nothing customized like«no ketchup», no substitutions, nothing off-menu. I left the line, which I imagine happens a lot. Go across the street to Taco Bell where they can actually pay attention, repeat your order correctly, give you the correct change and food and are extremely sweet.
Vernon P.
Tu valoración: 5 Kansas City, MO
Love the food however this fast food restaurant is a great example of fast food out of control. I ask for a small drink and apparently since I have been away from Chicago, what was once considered a medium drink is now small. I am not even close to being that thirsty.
Mike G.
Tu valoración: 1 Bonita, CA
As WCs go, this one’s a slacker, not a slider. Staff slop the burgers around as they make and package them, yielding an amorphous blob in varying degrees of doneness. Quality control! First and 10: the Skyway!
Paul J.
Tu valoración: 1 Las Vegas, NV
In my best French accent… GAR-BAGE.
E W.
Tu valoración: 2 Chicago, IL
I made the very big mistake of stopping here to get something to eat before I hit the road to take a road trip. My stomach was bubbling after about 15 minutes and I had to stop & rest, if you get my drift. I can’t forgive them for that & haven’t been there since. Aside from that, I wouldn’t hit this White Castle after dark; the freaks come out & they want sliders.
August K.
Tu valoración: 3 Chicago, IL
The name«White Castle» was chosen to confer an image of meticulous hygiene during an era when ground beef was considered a nightmare proposition, the by-product of Upton Sinclair-eque abattoirs. The founder considered it vitally important that the food was prepared in full view of the diners and that the employees wore spotless uniforms. I wonder what he would have thought about the pair of rancid pants we encountered on our trip to the drive-through. We had plenty of time to ponder the mysteries of the pants as we waited over ten minutes for our bitty burgers to arrive. They have a 2-lane drive-through with this cool robo-elevator that carries the sacks to the outer lane. This device has the unfortunate and unappetizing moniker of «The Vittlevator.» The food? Most people love it or hate it. My White Castle cravings are becoming fewer and farther between these days, but there are times when nothing will hit the spot like several tiny burgers. They’re cute, but it’s really all about the viscosity: they go down easy, with so little of that bothersome chewing to distract you from the flavor.
Larry J.
Tu valoración: 5 San Francisco, CA
I only give this White Castle’s a 5 star because I’ve been going to this one since I was a kid in the 1970s. I love White Castle’s so much I wish we had them out here in San Francisco. This is the one I go to the most often when I go back to Chicago to visit family & friends. This is sort of a rough area, hence why they have the bullet proof windows. Yes the folks that come in here are rather rude to the staff but I’ve never had any problems here. If there is a White Castle’s in hell, I’d still give it a 5 star because I love their burgers so much!
Ice P.
Tu valoración: 1 Chicago, IL
Drive up is slow slow slow. They have double windows so they must have doubled the wait time also.