Burger King

Extremely disappointed in the service. This BK recently remodeled. They needed to remodel the service. Last night I order two custom sandwiches. I was charged extra for my changes. I knew I should have checked. Well, when I got home I had two sandwiches that I didn’t order. One I don’t even like. So I paid extra for sandwiches that I didn’t want. I tried to call but no one answered. So here I am on social media. I am also calling in customer service.

This has to be THE WORST Burger King I have ever been to in life. On the way back to Chicago from class, I decided to stop here to grab something to eat for a friend and I; the foolishness that followed was uncanny.
First problem — Trying to order was a complete hassle. I couldnt understand her and clearly she couldnt understand me. NO, I DONT WANT WHATEVER SANDWICH YALL ARE FEATURING!!! «Are you sure you dont want that?» Um, if its what I wanted I would ORDER IT!!! There wasnt too much louder I could yell before I risked going hoarse. She spoke extremely unprofessional and it annoyed the bejesus out of me.
Second problem — Yep. Order was wrong when they reread it to me at the window. There is no reason two meals shouldve been the price of FOUR of them. Get it together! Glad I didnt hand them my card right away.
Third problem — Okay, I only ordered two different chicken sandwiches, but was told to pull to the front of the restaurant and wait for my order. WTF? CHICKEN SANDWICHES!!! What were they doing? Killing, bleeding, and plucking the chicken themselves??! Fine, I pulled around to the front.
Fourth and BIGGEST problem — I sat in the front for TEN MINUTES! TEN!!! As I was about to get out of the car and go bam on the door like an idiot, the manager walks to the door and happens to notice that I am still sitting out in front and looks shocked. He walks back and another worker walks out with him, with my bag, looking rather «empty.» There were only sandwiches. I ORDERED MEALS!!! She was like «Oh, I aint know that.» *sigh* So I had to wait another FIVE MINUTES to get my order. Then she wants to ask what song I was listening to in the car because she had never heard it and liked it. TRAMP, GIMME MY FOOD!!!
If I could give them ZERO stars with a finger up the butt, I would. HMPH!

This place is the pits. I was waiting for my car to be serviced down the street so I walked over with my kids. The manager, Nicholette paused in her other nonexistent duties to take my order. «Can I have a number 7 and 2???» She walks off. Comes back. That will be $ 4.27. «I wasn’t finished.» «Oh, well I asked what you wanted.» «Yea, but then you walked off in the middle of the order. I wanted two croissant sandwiches and two oj’s.» She stands there staring at me. «That’s all.» She continues to stare. «Are you sure, because I’m not adding anything else to my register.» «Yep, that’s it.» Then I wait 12 minutes while she talks shit to the cashier, rolls her eyes at her and berates her for not being able to cash out the register. I watch someone else’s food sit on the bare counter and vow never to eat fast food again. The girl making the food came to help and began touching the register and went back to touching the food. I took the kids in the bathroom to wash their hands and… just don’t. This place is filthy all over.

I just came in for some ice!!!
People, watch out, there are some really sticky fingers here.
I don’t eat meat, but rellegedly you can get ice at this establishment.
I walked in and was dryly greeted by the cashier, Amanda. I wanted ice, which they were unsure if they had. Upon further confirmation from the manager (who was nice, btw) he ran to get it. I also ordered coffee for a friend.
” Your total is $ 2.51. Would you like to donate a $ 1 for research with children with cerebral palsy?”
” No. You know most of the money goes to administration, right?”
«We give all our money to them.» She (Amanda) said this with an attitude, like I thought she stole. I was just informing her that when you give a dollar, only like .20 gets to where it needs to go.
” I was just saying that not all the money goes where it’s supposed to, I was just being informative, not trying to argue.” At this I make a weird face, like. ok…
I hand her a $ 20 bill and watch her take out the change and close her drawer
” $ 17.49 is your change” With this she proceeds to give me the money in a folded wad, with the receipt in the middle. I always count my change, but now I’m really going to do it because you just aroused suspicion.
I unwad the change and count 7 dollar bills… um…
” You gave me $ 7″
She hands me the $ 10 bill that was sitting near her drawer. Naw Amanda… you cant pull that with everyone. I didn’t have the energy or patience to start anything, but don’t let my boho dress and natural hair fool you. I’m from the South Side…
Of course, like any seasoned thief, she showed no remorse and was not apologetic about trying to steal my money. I guess she was going to give it to the kids with cerebral palsy?
I already did my bk experience survey and hope someone reads this… I was so upset about it, I told everyone I knew that day about it…
You should check your change anyway, but now I have to be even more careful. Sad.

So before I call corporate, I just thought I’d let the world know how AWEFUL some of your stores are. No gloves, touching food with bare hands that they just touched money with… buns sprawled all over the place. Dirty towels just sitting around near food… can we say cross contamination? The manager is some young punk with hickies all over his neck and the staff is just pathetic. I asked about the cinnabuns which looked as though they had been sitting out for day… they told me they weren’t making anymore that they would take 30−40mins to make. o_​_​O. The fridge is always left swinging open as well as the freezer door for the fries. Also the grease is never clean. Although some of the have gloves on, they still go around touching a BUNCH of other crap and THEN back to touching food. How unsanitary?!? The next time I go in there I’ll have a health inspector with me… That Burger King needs to be shut down. No one should have to wait 12 minutes on nuggets and fries. If the staff wasn’t so busy gossiping about one of their co-​workers got jumped yesterday by customers, maybe they could handle the task that are given. I an HIGHLY upset. I understand it’s fast food, but that doesn’t mean that staff should be rude nor does it mean that my food should be contaminated with germs from their weave since they don’t have a hair net on… or contaminated by metals and cash from staff touching food and then touching money and back to food. I’ll be posting video very soon.

fast food is fast food is fast food… came in forf my niece. and I saw a manager that was beautiful! So I had to google the number… and I spoke with him directly… order was correct, my niece smashed and I got the #### .needless to say my experience was awesome… lol…

I’m saying, I got my Whopper, and it was delish. It’s fast food, hell, I don’t expect to get Gibson’s treatment. I’m sure my intestines was EFFEN miserable after I ate it, but wth, I was craving it and I had been on a vodka binge.

I wanted to give this place half a star. This place is horrible, service is bad and the manager was nasty and rude. The food is nasty and the manager told me I could not add to my order when I got to the window, after tasting the food I’m thinking he did us a favor. Will never go back to this burger king again

This was the rudest BK I have ever been too. I couldn’t really see the menu so I asked them to hold one second and the the voice that came over the intercom said sure but don’t take all day. My friend and I decided to add to our order and the cashier went and got her manager who told us sorry but he couldn’t do that because it was ten cars behind us when there were only two, we would have pulled to the side walked in anything but he didn’t offer us a solution just told us NO so we ended up not purchasing anything. I will never go to this BK again you can count on that even if they were giving away something for free… customer service is just as important as Food Quality!

The service at this place is SLOW. That’s just it. SLOW. Not only did we wait 12 minutes for our food to served, the food wasn’t good. It tasted like someone ran over my sausage sandwich with their car. Yuck.
The coffee used to be good. Now they use Seatlle’s Best. That’s great for Seattle’s Best but their coffee used to taste better than that. It used to have a strong ‘coffee’ taste to it, now it’s just watered down. Not good.
The coffee has a totally different taste than it used to and I like it the old way.
Not all Burger King’s are like this. Most of the ones I’ve been are slow BUT the food is delicious. Not at this one. Avoid it if you can.

«May I take your order?»
«Hi, I’d like one large order of hashbrowns, please.»
«Will that complete your order?»
«Yes.»
“That will be $ 20.82.”
«Oh, I think you added my hashbrowns to the last customer’s order. I just ordered hashbrowns.»
«Okay, that will be $ 1.69 plus tax, please pull up.»
The drive way for this Burger King, it so happens, is closed by a fence, so there’s no way to get out unless you can convince the line of cars behind you to back out one by one, starting from the end. I wait sixteen minutes, and suddenly there’s a man at my window.
«What’s the problem?»
«Huh?»
“You seem like you have a problem.”
«Oh, I’m just pissed Burger King is taking so long for hashbrowns.»
«Oh, see, I thought you had a problem with me.»
«Uh, no.»
«I saw you tapping your dashboard, and I wasn’t sure if you were going with the music or if you were angry.»
«I was bopping to the music for a little while, then I got impatient. But not with you.»
«All right. See, I thought you was getting angry at me, while I was waiting for the bus. Be careful around this neighborhood. People will get the wrong idea.»
«This is my neighborhood.»
«You from Chicago?»
«I live in the Southside.»
«Oh, you mean Hyde Park.»
«No, I mean the southside. Right around the corner.»
«Where?»
“Over between [insert street] and [insert street.]
«Really? Which building?»
«I’m not telling you where I live.»
«I was just trying to be helpful, is all. Better be careful around here.»
«All right, thanks.»
Another ten minutes pass. Driver of the car in front of me is yelling at cashier. Several exchanges of money take place.
Finally, I pull up.
«I am SO sorry for the problem. I gave your hashbrowns to that guy ahead of you. It’ll be just a moment.
Five minutes pass.
«So what exactly is the problem?»
«Oh, it’s nothing, we just need to get the fryer started again.»
«Okay. May I pay while I’m waiting.»
«Sure. That will be $ 20.82.»
«Uh, I just ordered hashbrowns.»
«Right, and we’re working on the rest of your order.»
«Just hashbrowns!»
*incredulous smile*
«One moment. All right, $ 1.87.»
*five minutes later*
«All right! Here you go. Enjoy!»
My hashbrowns were, of course, stone cold and stale.
All junk food places should be like this. I’d be skinny.