Walgreens

This review is for the PHARMACY only.
How on earth is it possible that the world’s rudest pharmacy staff works IN A HOSPITAL? Do they not receive special sensitivity training about the fact that most people are going through something and perhaps maybe they shouldn’t treat customers like idiotic nuisances when THEY are the ones who have screwed up?
I’ve been dealing with a wound complication following a surgery and my doctor has sent prescriptions there a couple times because 1) It’s right there and 2) They tend to have some of the weird wound creams and ointments in stock already when other pharmacies don’t. The first time I visited this pharmacy, I was told it’d be about a 25 minute wait. An hour later, in pain, I finally had my prescription.
Yesterday, my doctor prescribed a wound solution that again is not often in stock, but the nurse said she’d call it there because they might have it. Upon arrival, I checked in and explained that I’m sure it wasn’t ready yet, but it had been called in and I wanted to make sure they have it in stock. I was assured they had it in stock and it’d be ready in about 25 minutes.
15 minutes later, my name still wasn’t showing up on the screen. I went up to check to make sure I’d been processed, and with no explanation, was just told «we’re working on it.» 20 minutes after that, they called me. Shocker: They actually didn’t have my prescription in stock. So I said «So I just waited 35 minutes for you to tell me it’s not in stock?» «Yeah, sorry. We’ll order it.»
I left and left a message for the nurse to see if she could call around and find it at a pharmacy near me. She called me back and said they didn’t have it anywhere near me, but she talked to the Walgreens at Northwestern and they had a different solution that was fine for me to use, and they’d have it for me in the morning.
So this morning I trekked to this Walgreens and received an attitude when I smiled, said good morning and said I was there to pick up a prescription. «WE DON’T HAVE EITHER.» I calmly explained what the nurse had told me. «Yeah, no, we don’t have either solution and it might be in the shipment we received this morning and it might not be, but no one can check until at least 2 p.m.» All with a nasty tone.
Talked to my nurse, who talked to them and confirmed 4 times that it will be available for me later this afternoon and I’ll be alerted when it’s ready. I’d say it’s ⁵⁰⁄₅₀ whether this actually ends up being true.
But what disturbs me more than the lack of competence is the rude, nasty staff. I have never gone in with a bad attitude or anything. And I hear them talking to others. What I’m going through is emotionally draining for me, but forget that, what about the people who are there who have terminal illnesses? Or who are picking up prescriptions for their sick children? YOU WORK IN A HOSPITAL, PEOPLE. BE A LITTLE FREAKING NICE!

hey Sunday crew if you don’t like to deal with people, like to be rude to customers when they ask questions about prescriptions and hide in the back room to avoid customers I would suggest working somewhere else. might I suggest Comcast customer service center? never seen someone take my question on getting a flu shot only to go hide in the back room to avoid customers and hope I left (I did). even worse was to see how rude you guys were to the other customers who had legit questions about their prescriptions. sad.

My dear god, i never want to come back. Spent 1.5 hours waiting for 3 prescriptions, in the end, they only pulled 2. I gave up b/​c i was already running late to meet up with friends. Why bother having a screen when the info displayed doesn’t even get updated?! A lady came around and took down the names of everyone (including myself) in the waiting area, but half of our names never showed up on the screen. So, after waiting for 45 min and not seeing my name, i got in line to find out what was going on. They told me they received my prescription in the system but needed to process the order to get it pulled. I sat down, and waited another 20 minutes. Still no name on the screen. By now, i’ve probably seen 50 people walk in and out of the store. I got up again to check in. By the way, everytime i have to get back in line. They told me they would check up on the order. I sat back down again. After 1.5 hours, i finally got called and they provided me with 2 prescription. I told them i had 3, and showed them the doctor’s request. By now, steam was emitting from my head. This was going to be my 4^th time sitting down. I told them i had to run and i’d pick up the 3^rd one another time. If i had to stay a minute longer, my head would’ve exploded.
Warning: my name never showed up on the screen during the 1.5hr wait, so it’s pointless. Just check in with them if you get antsy like me.
P. S. i ended up transferring the 3^rd prescription to another pick-​up location. Couldn’t afford to face the madness again.

Waited over two hours for a prescription to be filled after being discharged. Very poor service. They need to staff up or get out of the game.

I don’t understand the low reviews. This place is awesome. I’ll start off by saying that I don’t use the pharmacy. Luckily, I am currently not taking any prescription pills. So I’ll leave that part out of my review.
The rest of the place is great! Yes I do work in one of the networked buildings so I can come here without stepping foot outside. It is always clean and the people are always friendly. I always get a «Welcome to WalGreens» when walking in. At check out, they are quick to call an «I see 3» which is their code when there are 3 or more people standing in line. I often get a «Stay healthy» or «Stay Well» when checking out.
Plus, they have everything you would need here. One day, my shoe lace broke, Walgreens had it. I needed a lint brush, Walgreens. Birthday card? Of course. Plus a slew of over the counter meds. Feel a sniffle or a tickle in the back of your throat? I just head here to grab something. I don’t have to wait until I get off work because I am at work!
They even have socks here! I found this out when I got stuck outside in a monsoon and had wet socks, who wants to wear wet socks for the rest of the day? No worries! $ 9 for a 3 pack to the rescue! I was also able to upgrade my umbrella too.
Oh did I mention this place as a fro-​yo bar? I haven’t tried it yet but really a fro-​yo bar with toppings at a Walgreens?

During my last trip to Chicago I found myself struggling with some ankle pain. Since we were walking A LOT I wanted to stop and get an ankle brace and some ibuprofen. I did a quick search on Unilocal of drug stores by our hotel and this Walgreens showed up. First off, it was very difficult to find. I wandered around looking for a good 10 minutes (it would have been faster to just go to the next closest location at that point, but I was stubborn). Finally, after some help from a very nice security guard, I found it. It’s on the second floor of one of the Northwestern hospital buildings.
Upon walking in I knew I wouldn’t find what I was looking for. This is a pharmacy ONLY. with a few OTC medicines and such on a small wall on the left. The lady behind the counter was nice but told me they didn’t have joint support like I was looking for. I could have bought the meds but I decided just to do both at one place so I left empty handed.
I suppose if you’re at the hospital and need a prescription or just need some Tums this would work out but if you need anything further you might want to mosey on to someplace else.

The ready by time means absolutely nothing! The nice lady at the counter let them know I was waiting 5 min after my «ready» time.

This place blows. Why do they have a screen showing names and the time your prescription will be ready for pick-​up when the prescription isn’t ready at that time. Plus, there are a lot of ghetto people in here.

This is my pharmacy of choice. They’re quick and efficient, with a large gang of pharmacists working behind the counter. They even have a waiting area where your name pops up on a screen when your order is ready.
They don’t have many products, they’re more just a pharmacy than a store, but they have a few of the essentials.