Victoria’s Secret

Very poor assortment no novelty pieces only basics. Left with nothing have better online.
Help was non existent in the store. Why bother opening trust me you will be 100 percent happier ordering and having delivered to your home.

Very busy store, usually a lot of cashiers available, good selection, great deals that other stores don’t have!

The worst VS in Chicagoland. Checkout is so painfully slow that I almost put my clothes back every time.

Im shopping here all the time. I like the collection and staff. If you need any help you can always get it. Amazing colors and models. Last time i got a nice bra, with a good discount. The always have a good offers.

Employees were helpful and I was able to get a dressing room fairly quickly, but their selection was limited for specific size, 34DD. Had to get a 36 instead. The girl helping me said it’s the same size as the 34, but it doesn’t fit as well. VS seems to cater more to the younger crowd these days. If you’re into their PINK collection, the 2^nd level is filled with it.

Went in here to buy a gift for a bridal shower. Had to track someone down for help and all she did was point and say «up there to the left.» Then when it was time to checkout, there was a constant «she’ll help you next» as various ladies closed and reopened different cashiers, which created an extra 15 minute wait. Overall the product offering was what you expect of a VS, but for one in the heart of Chicago’s shopping district, the customer service was terrible.

I buy bras here all the time and now I never will again. I bought a bra at this location 3 months ago and wore it often but not everyday. The strap broke out of no where and I tried to bring it back so they could do something for me, maybe even replace it. The guy asked for a receipt which I obviously didn’t have after 3 months and he told me it looked like there was a lot of wear and tear. Well duh it broke because it sucks. All the bras I have bought here previously never broke and lasted for years. They must be getting cheaper but still charging more money on their bras. This place sucks and I will never buy from here again. Terrible customer service.

The best service of any VS retail store I’ve ever visited. They make it easy, fast and are always accommodating to whatever you ask! The store is clean, organized and well stocked. Always professional, I can’t rave enough. I love shopping at this location!

I love how this store has unique items that a lot of other stores can’t get. They have a high end collection of beautiful items and I was very impressed. My sales woman was Dana and she was very patient with me. I appreciate her being so fast and helpful.

I went into Victoria’s Secret for the first time last April and have been going back ever since. I have found the salespersons at this store are extremely helpful and provide personalized attention even when they are extremely busy, especially the ones in the dressing room. They also provide really good bra advice and insight. In my opinion, they have been trained very well and not afraid to share their knowledge freely. Thank you.

I love this Victoria’s Secret. It’s pretty huge and every time I come, I leave feeling like I just got a great deal. The employees are also very friendly and immediately ask if you need anything. The one downside at this location is that there are 3 separate register areas, but for some reason, each time I’m here, only one area is open.

WOW! What a great staff. I have been shopping at VS for over 15 years. I have never been treated so kindly and helped so thoroughly as I have at the Michigan Ave store. I didn’t have Unilocal years ago to comment on the staff, but nothing has changed… they know their jobs here. Lindsay, Deandra and Evalyn were so kind, helpful and fun. Thank you ladies for making a «chore» such a good experience. I no longer buy my items at my local VS (Quad Cities), I wait until my husband and I make our annual 2.5 hour trip to Chicago just to go to THIS store. Thank you VS for finally making sports bras. Us larger busted ladies are very grateful!

I’ve been a loyal customer to VS for a good 8 years now and this location really has it’s ups and downs. First off, the selection is always superb. They always have new and exciting merchandise. The store is huge and it’s never really crowded. HOWEVER, The employees are another story.
I’ve absolutely positively received the worst customer service here. A woman named Edith who was working during semi annual and her manager (don’t know name) refused to let me use my survey coupon and proceeded to LIE about how corporate sent them an email. I can’t believe this woman and her manager would lie to my face. Ugh thankfully corporate fixed things for me and promised to retrain her but it was just awful I left so beyond annoyed.
Nevertheless, I have also had pleasurable experiences with two employees, BRITTANY and Johnny. These two employees went above and beyond for me. I was extremely pleased. I called corporate to report their exceptional customer service as well.
All in all, when you go in just ASK for a nice sales associate. This way they can help you shop and check you out. You will not have to deal with any incompetency this way.

It’s really clear that the crop of people they got for the holiday season are less than thrilled to be there. Every single person working there seemed miserable. I was never greeted when I walked in. The lady at the door looked right at me and just walked away. The employees were then complaining out loud about the fact that they were busy. UMMM sorry, but my being there is helping fund your paycheck.
I would just avoid this location. It’s clear that the management could care less about the level of service being provided there. If they cared they would train the staff.
Side note: the employees in the fragrance department will place item in your bag (if you have one) even if you tell them no. I got to the counter to find that they added products that I didn’t want. I know the goal is to sell, but doing that is just wrong. If I say no, then move along.

I love shopping here, I just can’t figure out the layout of the store to save my life. I end up walking in circles hundreds of times before I figure out what their merchandising plan is.
PINK is upstairs, which is handy.
This is the default VS I go to, and my only real complaint is that you get a broader/​different selection online vs. in-​store, which makes things confusing… again.

The staff here is awesome. They know the products and can whip up a few good recommendations.
One thing that gets me questioning is the bra size for my sister… but everything else is pretty awesome.
They are really helpful when it comes to locating a specific bra. I’m a common size so I have issues finding a specific color/​style for my size.
Me likes it here :)

This is definitely one of the worst VS experiences I have ever had (and I have had MANY). Why 1 star? The selection (and the fact that Unilocal does not allow 0 stars). Why the 4 star deficiency? The service was abominable!
The selection was huge and I have to say for being in the midst of their infamous semi-​annual sale items were pretty well organized. The only person I really encountered on the floor was in the «garden» section. Although nice, he was extremely pushy. He actually suggested scents for me and then physically put them in my shopping tote without my consent. Those came right out when I got into the dressing room. Who does that? Too pushy for me.
The dressing room experience was a whole ‘nether experience. A bad one might I add. I finally got a room after a 10 minute wait. When I rang my bell for assistance no one came. Finally I opened the door and proceeded to grab my next items. I flagged a girl who was walking quite quickly past me and asked her a question. She told me that it was not her «department». I asked her if I would be able to switch items out and she let out a big sigh and decided that she would assist me with that. Ohmigosh thank you soooo much for providing a smidge of customer service.
Check out was terrible. No one was very friendly. One of my items did not have a tag so I grabbed one that did. The girl at the front refused to let me have the item with the tag intact. She literally forced me to take the tag less item. What if it was a gift? She did note on the receipt that it did not have a tag but that was not the point. While she was packing up I noticed a pair of undies with something attached to it. I asked the girl about it and she said «oh that is just a rubber band». She then proceeded to pack the item WITH the rubber band on it. Um ok. Yes, I guess VS doesn’t pay you enough to remove rubber bands. That seemed to be a trend in this store. My garments were smooshed into a tiny bag (including a bathrobe) and I was sent on my merry way. Let me tell you that I was far more merry after I left.

Victoria’s Secret on Michigan Avenue is huge which is great in terms of selections. What’s not great are the workers downstairs. I went yesterday and was completely ignored by all of the workers. Three were chatting it up and ignoring me as I looked through drawers right next to them trying to find the bra I wanted in my style. It was only finally broken up by someone who must have been a boss as they acted as if they were caught & apologized to her. But still no one helped me at that point as they quickly dispersed. They have so many workers downstairs folding and walking around, but no one person greeted me, asked me if I needed help or anything at all. Even the dressing room workers set me up in a room but never followed up if I needed help and when I finished trying my bra on, they didn’t ask how it went or say a word to me as I walked out. It was a very weird experience because other Victoria’s Secrets I’ve been to have some of the most helpful workers! The workers at this location downstairs are just awful though.
Upstairs in the Pink section is another story though. I encountered a few really helpful & friendly employees up there and it was like being in a completely different store!
Sadly, I don’t think I will be back to this location!

ein flagship, das den namen verdient. ein paradies fuer waesche ueber zwei etagen (rolltreppe), ausreichend personal, wenn auch nicht immer super wissend ueber ihr sortiment. grosse auswahl, aber leider gibt es die vcs kollektion dort nicht, sondern man wird auf den online shop verwiesen.

I like the size, however disappointing swim section. Not a lot to choose from. I understand Victoria Secret isn’t meant for swim suits but I figured with its size it’d have more selection.
Other than that the workers, location and size is great.

I’ve liked Victorias’ secrets since I was little. She always made me feel special to be a femme, and quite a fatale one at that.
This location in particular strikes that mysterious, dark, deep chord in my very feminine soul.
No really, the marketing team at victorias must be super smart. I’m not sure how they know exactly how to turn a giant room in to this awesome themed lingerie store that causes your money-​spending fingers to twitch with their spending-​urges.
The whole body/​makeup room is gorgeous. Every room is fun.
When you leave with your booty in hand, the stuff you bought doesn’t feel as glamorous as it did when in the store. But that’s how this store works. Oh, and like 5 ladies will try to help you. That’s pretty annoying. You only need one nice boob lady, really. (well, you need 2 boobs… I hope that read correctly)