T-Mobile

Was sent there by Tmobile phone customer care rep to pick up some advanced sim cards. I made sure to the phone rep that I need the Isis ready NFC capable sim. the phone rep calls this store and employee by the name of MARISOL told her they have that type of sim. I drove there, waited in line for 20 mins even though there were hardly any customers at that time. I was asked for my ID and gives me regular sim. I asked, why you told tmobile rep that you have the isis ready sim? I wouldn’t have driven here and wasted my time. Never apologized to me and I drove back empty handed. Totally clueless ! AVOID this store!
Update: I contacted the store manager via email. He replied to me by saying he would take care of this but now it has been a week and he has NOT contacted me. I don’t recommend this store to anyone. There is one on Lawrence & Broadway which is a corporate store

This company is criminal. In May 2014, I transferred my service from Verizon to T-​Mobile. I was told by a company a representative that I was being signed up for an account that offered free international roaming. She also informed mw
e that she was conducting a credit check. She happily took my driver’s license and social security number. Three months into my account with T Mobile, I discovered on a business trip that I was not signed up for the account I was told I was and that no credit check was ever performed.
Amazingly, T Mobile’s solution was to tell me my service would be cut off so they would change my plan over. i would lose service while I was traveling out pf state on business!!!
I was lied to by this company and their sales representative collected sensitive personal information under fraudulent circumstances, Oh, and I should add that within a week of signing up with this outfit of criminals a credit card was opened in my name without my permission.
I would advise anyone to think twice before consorting with this den of thieves.

Do not go to this store. I would give them zero star if I had the option.
I walked into the store with the intention of buying a phone on the spot. I was the only customer in the store and there were two sales associates. They were busy chit chat than talking to the customer. I walked out right away.
I ordered a Samsung Galaxy 5s online, but decided to exchange for an iphone 5s. I called the customer care and were told I could exchange for a new phone. When I walked into the store, the sale associates told me the opposite and they were not being helpful at all. I now have a call customer care and get a new phone shipped to me, which means I won’t have a phone for a few days, since they ported my phone number over.
Some T-​Mobile store are better than the others. This is definitely the worst I have seen so far. I will never walk into the store again. If you get corporate discount for T-​Mobile through your company, take advantage of it; you will get way better customer service than in the store or over the call center from India.

Although there may be some who do not agree, on Christmas Eve I went to this store to purchase a Nokia Lumia 521 for my daughter who is already a «prepaid» T Mobile customer. I wanted her to have it as a present because she loves it so much. When I went to the store, I had ½ hour left on my lunch hour and decided to stop by here since its right across from my job.
When I entered, it took someone 10 minutes to acknowledge me. I try and come prepared to save time on everything I do, so I knew what I wanted, I knew how much it cost, I knew the color, the specs and everything. All I needed was the phone. For review, I wanted to buy outright the Nokia Lumia 521. I reviewed it online for a few days and it seemed like a good purchase. There did not appear to be any stipulations on purchasing this phone but the sales person refused to sell it to me. He kept telling me I needed to buy a plan in order to get the price of 126.00 for this phone. I was pretty sure I told him we already were T Mobile customers and had a pre paid plan. I even asked if he was sure about what he was saying. He had that arrogance that sales people have when they think their words «are god like», so I told him that I will not be purchasing after all… not until I checked on what he said.
Then I drove to another T Mobile store on 35^th Street right off of Kings Drive on the south side of Chicago. When I got there, the place was jammed packed. They had the most wonderful holiday music playing and they were obviously taking care of the business.
When it was my turn, I told the salesperson the exact same thing I told the T Mobile sales person on Sheridan Rd. I even had a copy of my «chat» with corporate for the salesperson to view after reporting the Sheridan Rd store as having some idiots working there and that they lost a sale because they refused to check.
This nice young man was very helpful, he checked the computer, he went to the back to get the phone, he asked if I needed the sim card activated, asked me for the payment and gave me the phone and I was out of there. Imagine if corporate knew that salespeople in some of their stores were making mistakes like this? I should call Undercover Boss and ask them to do a segment on this location because clearly, they do not train all of their people well.

I really only go to the location because of Diane, she is fantastic! I have been going to this location since it opened and at the time I was thinking of switching providers but Diane is really one of the reasons I stayed with tmobile. She is very knowledgeable, professional and always goes out of her to assist me. My family lives abroad, and she took the time out to really figure out the best way for me to be able to call abroad and have it be cost efficient. Plus she takes the time to get to know her customers.
I have found the rest of the staff not professional or helpful. I suggest if you go to the location ask for Diane, and she will go out of her way to help you figure out whatever issue you may have.

This store is convenient for me so I’ve gone in there on occasion to resolve issues with my phone. The first time I went it, the sales rep was good and helped me solve a very minor issue that involved navigation.
However, this last visit was really disappointing. I stood in line for around an extra 5 minutes while one of two reps chatted away with a customer. Chat all you want, but when there are 2 more people in line, take care of them. The other rep seemed to be taking his sweet time, too.
My phone had locked up with a memory issue and it was unusable. The rep looked at it and after it was taken out of the case, it seemed to be working. I figured the email account I’d added couldn’t be supported by the phone and asked how to delete it. I’d tried to figure it out, but it locked up.
He hands me the phone and says there is no way to do it, and that I have to call a number which he will provide. Then he ran off to do something else and never did give me the number.
That was a complete lie or an inaccurate statement by a rep who does not know how to do his job. When I got home, the phone stayed unlocked long enough for me to figure out how to delete the email account.
The fact that he either didn’t know how to do this or just decided to tell me to call it in out of laziness is very unprofessional. On top of that, running away like he did and not even bothering to provide me the number he promised just made me feel like I was bothering him. And I probably was. Maybe he wanted to get back to his Internet surfing.

Amazing… these guys are the T-​mobile masters.
I have been here many times before; First time with my mom to star family plan in 2009. Each time these guys here have been amazingly helpful.
Today I had a problem with my SIM card being full and I needed help deleting over 3000 messages on my phone! These T-​mobile guys are the best, never laugh at my funny problems and are always extremely helpful. I greatly appreciate this awesome customer service!

I’ve been using this particular, Rogers Park T-​mobile store for over 3 years now. They had really helpful and efficient sales representatives in the past, but lately (I had to go there 4 times in a row since last November), I’ve had more service and phone problems than I’ve ever had.
There is especially this sales rep called ROBERTO. Sorry for being so specific and giving names and such, but I have to tell you that you should avoid that guy like plague! It takes AT LEAST AN HOUR for him to do the simplest task, and at the end of that hour he just tells you to call the customer service. No, I’m serious. I waited for an hour there, only to be told to call some number he gave me (and I initially went to that store, only because it was impossible to talk to somebody when you call the customer service number). Moreover, when I tell him that I came to that particular store before with a similar complaint last year (when sales reps were different) and that it took 10 minutes for them to take care of it, he responds «then go to those people». Nope, I’m still not joking.
I now go the t-​mobile store that’s close to where I work in Lincoln Park and I’ll soon change my phone service too. If you can’t change your phone service, at least avoid the t-​mobile store in Rogers Park. They are slower than a sloth and can’t do anything half-​decent.

Excellent service every time I come here. The general manager is very nice and is always willing to help me with what I need. The staff is very professional and always greet me when i walk in the door. T-​Mobile is where it is at!

These guys are as good as it gets as far as I’m concerned! I have TERRIBLE phone karma. As in, no matter what phone I get or service I have or how careful I am, I always end up with huge phone issues. Every time I’ve been in this store everyone who’s working has been as helpful as possible and even downright friendly. Not something I’m used to in a cell phone store.
So, thumbs up, gents! You have my vote!
And my constant presence, since I always manage to break my phone…

I am so disappointed with the service I’ve gotten from this store. In the five months that I’ve been with T-​Mobile, I’ve had more service and phone problems than I’ve ever had with any other cell phone carrier.
I picked T-​Mobile because I was eligible for a discount off my phone plan from an organization I belong to. Well, I never got the discount I was supposed to get, and when I went back to the store and spoke to the same woman who set up my service, she told me that I had it all wrong and I was not eligible – this after she spend nearly an hour with me telling me about the discount I would get. Basically, I was treated like a moron and told that I didn’t know what I was talking about it. I did get my activation fee waived as it was supposed to be, but I had to come into the store three separate times to make that happen. My phone, which is only five months old, is also having problems; I’ve never had anything happen to a phone after such a short period of time.
I have never been so frustrated with a business I’ve used. I hope that if any here dares to do business at this store, they have better luck than I did. I’m changing my phone service ASAP.
grrrrrr!