O’Reilly Auto Parts

Have to write this after a bit of an absence of 1 star reviews in and around the Chicagoland area…
So, this place sucks. Not only do clients like Oscar G. have to put up with ignoramuses that do not know what they’re selling, but you have to put up with «ig’nant» customer service bordering on discrimination when you do show up «depending on who you get» (as another reviewer pointed out).
I had the intolerable displeasure of witnessing a Black employee tease and irk a Spanish-​speaking customer who came in with an alternator. The employee basically claimed «language barrier» to cleanse himself of any responsibility to help this older man. I called him out on it. He did not like it one bit. I told him if I had done what he had done to this older Latino at my place of employment there would be holy hell to pay in the form of «supervisors» and «managers» being called and basically wanting my job for having treated him so poorly. People do not like being called out on their bullsh*t! I know this SO well, but I could not conscientiously and passively allow that kind of behavior to fly — in this day and age?! NOPE. I left the store cool as a cucumber knowing damn well I had taken the high road and he started yelling about, «I don’t care what you do for my people! My people will still be here! You don’t know what you saw!» Having the «wrong» kind of skin tone in Bridgeport for 30+ years, junior, I know damn well what I saw…
«He who passively accepts evil is as much involved in it as he who helps to perpetrate it. He who accepts evil without protesting against it, is really cooperating with it.» — Martin Luther King, Jr.
I’m writing this because it is ironic that a Black man could act in such a way when his race has been the target of such discrimination for centuries, AND IN BRIDGEPORT OF ALL PLACES!
Not only do you have to put up with lousy service, lowest common denominator working here like they’re out BBQ-​ing out back between GED classes, but you have to put up with racism.
Convenience my ass, I’ll never buy anything there and thank baby Jesus that an Autozone opened up down the road on Archer so I never have to pay a dime to be treated like roadkill at this place. And your receipts are printed on dot matrix paper.
Please, join us in the 21^st century, O’Reilly’s!

There are a BUNCH OF DING DONGS that work here!
Used to be good, but they now have a couple of incompetent kindergarten drop outs working here.
We called to ask if they specifically carried 5W-​40 motor oil because that’s what Audis and VWs use; they said, «YES !!!» — confidently over the phone.
We get to the store and couldn’t locate the small quart bottle and so we asked again. Then, the moron working says… «There’s no such thing as 5W-​40!» I said, «Yes there IS!» — - Then he starts saying «You mean 5W-​20, 5W-​30?!!». I replied «I MEANT 5W-​40!!! «
He goes behind and asks his buddy in the back loudly, so we could hear him. This is the response of the other guy. «5W-​40? !!! ??. They don’t MAKE THAT!».
Then he comes back and says…“No sir, there is no such thing». Just then, we found the 1 Gallon bottle (only one in the store) sitting on the rack. We said «Yes they do. Come here! It’s right here… I’ll show you». Just called his bluff, so he quickly goes back to bring his buddy out. The two dummies are looking at us… and I said «Where’s your quart bottle?!». He says, «What you drive? A truck?». I said, «WHAT?! A CAR!».
Then he confidently says, «That’s for 18 Wheeler diesel trucks man… Tha’s all we got».
We drove down the street to Autozone that HAD ROWS of this stuff and the store didn’t look like an effin’ shack either. Just go further down Archer Avenue and you’ll be stunned at what the local Autozone has.
By the way, the label on the 5W-​40 we bought from Autozone clearly stated «Specially Formulated for European Vehicles». MORONS!

I wanted to have a battery load tested because the car was not cranking.
A very nice guy behind the counter said that they do not load test batteries but that he could charge it. I asked again if he was sure, because the machine it was hooked up was huge. I found it hard to believe that all it does is charge when I have a charger at home that is the size of an alarm clock. He told me again that was all.
10min later it was charged and I took the battery to Pep Boys where they had a similar machine and a load test was done. The battery was putting out 400ccAmps where it needed to be at 700ccAmps. I bought a new battery at Pep Boys.
If you know exactly was you need, then this place is fine.
But, if you need assistance or advice. I would go else where.
I’m sure that the battery could have been load tested right there, but the employee didn’t know how to use the machine.
I’m sure I’ll be back for small simple items but not for service. Though he was very polite, not the most knowledgeable.

I like coming here because it is really close to my house. There is always people here and there is always a line whenever I come. The service really depends on who you get. Sometimes it is great and sometimes it is bad. I normally only come here when I need something immediately, or when I need to order parts.

O’Reilly’s deserves a follow-​up review because I have yet to have a bad experience about this place. I often talk to a different staff person every time I go, but each person has been helpful, efficient, and patiently answers my questions.

Good friendly service. They were out of the air filter I needed but were able to order it from a different store and it was there less than 3 hours later. Been back a few times since, including to buy a new battery, and while their selection is sometimes a bit limited in terms of variety they generally have what I need. In general, this is my first stop for replacement parts.

Went here for headlights and taillight bulbs. Found them both but the headlight bulbs didn’t fit and had to be returned. No problems there. Staff was friendly and informative. Plenty of parking in front.

My husband always get the auto part in here, my car need a air filter, but they don’t have it in stock, they said need to order for me, but they only need 1 and half hours to get my air filter, i so surprise that they can order it so fast!