Lehman Midtown True Value

I’ve been to this hardware store three times now. Just picking up small things for my apartment. Each time, they have helped me find just what I’m looking for.
Now, if I were an NFL linebacker, I’d have trouble in here. The aisles are narrow and loaded with stuff. Which is fine for a smaller person like me. But if I were a big guy, I’d need some help. On the plus side, every time I’ve asked for something, they have been more than willing to just go get it for me.
Nice staff, good selection, and good prices. This will generally be my go-​to for hardware and home goods.

Great selection of tools and random hardware parts. I’ve found what I was looking for both times I have been in, including sink plumbing parts and screen door handles/​latches.

Wow. This is a terrible hardware store. The last few times, I’ve received next to no help and even that was with some attitude. They have a lot of the basics like cleaning supplies but everytime I’ve gone in for hardware items, like caulk or a washing machine hose, they’ve been out of stock. I went to the Ace Hardware on Clark street and had a much better experience. Next time, I’ll walk the extra 1 mile for the better experience.

Local hardware stores that are quick and easy to manage with personal service. Sure its not well lit, glossy, and high ceilings like those far flung and difficult to get to places like Home Depot but it is right on your way to other errands, and surprisingly these places also have more of the real items you need than the big.

Isn‘t the whole point of a small neighborhood hardware store to have great service and help you get exactly what you need? Not so much at Lehman True Value. I went in today to get a hose repair part. I was simply told it was in aisle 4. No help at all. I went to aisle 4, looked around for awhile and could not find anything. I left, got in my car, drove to Home Depot where I was immediately greeted, walked to the aisle and helped find exactly what I needed. The irony of all this, is that one would expect those 2 experiences to have been swapped. Pathetic.

This Tru Value is a typical old fashion hardware feeling store in the Lakeview area. Granted this is not a giant box hardware store like Home Depot or Lowes, with the bright lights or extra wide aisles or spotless items but I can always find what I’m looking for.
Upon entering the store, the checkout counter/​attendant is right there. Then you can navigate down the various aisles to find your item or items. The store is actually very well planned out. This neighborhood store has everything from kitchen appliances to paint to making keys to lawn care items. You name it, they probably have it.
Regarding customer service… It’s okay. I have never had a bad experience here. If I can’t find something, I just ask and they will advise me which aisle or take me to the item.
Again, it’s great to have a small hardware store in the area.

When I moved onto Elaine Place almost 6 years ago, I was delighted to have a fabulous grocery store (I love Treasure Island), crazy good margaritas (El Mariachi anyone?) and a hardware store all in spitting distance. My first experiences with Lehmans True Value were really positive. From keys to vacuum cleaner bags, any little household need I had was easy to get and the customer service was extraordinarily good.
Alas, the last few trips have been far less than stellar. From the cashier constantly screaming «F@ck you» on her phone, to the angry, rude cashier today, who was hostile and defensive when I asked to exchange something I bought yesterday, this is a whole new crew, store and experience.
The good news, for me, is that I’ve moved from the neighborhood and have a wonderful new Ace Hardware that specializes in customer service and beautiful plants. The bad news is that in a world that desperately needs small business to succeed, this place makes me want to go running to Home Depot.

Excellent selection for a small hardware store, they seem to always have what I’m looking for. Owner is very nice and helpful. Good location across from Treasure Island. I like supporting locally owned business even if I may pay a little more than at Depot.

The customer service is the worst I’ve seen out of any hardware type stores. The employees have personal relation talks with people while they tell you to wait, or see the manager, who is doing the exact thing. Once I’ve actually waiting for them, and they ended up being very rude and inconsiderate. Stay away from this place, you can probably get better help from the Treasure Island across the street.

This is my new go-​to hardware store! I stopped going to the Ace on Clark after getting very bad advice. I’m so glad I found this place! It’s closer to my apartment and the staff is friendly and helpful. The girl who works the register is always cheerful. The guy who I assume is the owner, has offered his help every time I’ve gone there. He’s very nice and laid-​back. He has given suggestions and explained things to a girl like me who knows nothing about handy work.

A little store that is much closer to home than the Home Depot. Despite no parking garage like at the local HD, the store is close enough to walk to.
The staff can tell you exactly where to look for each item when you walk in and is helpful. After Walgreens stopped cutting keys, it became mandatory to come here. Most recently we’ve bough a towel rack and screws, but also have bought everything from keys and shower heads to spackle and windshield wiper fluid here.

The employees in this store are ABSOLUTELY AWFUL. Lazy, rude, unprofessional, unhelpful. Whatever you do, take the extra 10 mins to find a different hardware store and shop elsewhere, at least until the owner takes action and gets reliable, quality employees. DO NOT SHOP HERE!

The staff at this location are fresh out of juvenile detention and seriously lack customer service skills. Without anyone in front of me, I had to wait at the register area to get help so the employees could finish their conversation. Then when I asked for help, one of them said they were off duty and left. I love supporting locally owned businesses but I won’t be back to this location.
The only reason this place got two stars is because they had the tools I was looking for-​which I found on my own.

I want to give you more stars Lehmans because your employees are friendly and you’re near my home but your inventory has left me feeling frustrated. My last two trips you didn’t have the white caulk or the lock-​set that I needed. I had to go to Home Depot. Also, your employees are nice but I feel like they aren’t «experts». If they are they need to start showing it more.

The scene: I’m running around getting ready for an event, jump in the shower, and come out of the bathroom to find a darkened condo. Um, what happened to the lights? A quick examination of my fuse box showed a bad fuse. Ugh, I don’t have time for this… and I have to blow-​dry my hair!
The fix: I run downstairs to my convenience store with sopping wet hair and unfortunately, they’re out of the fuse type I need. I run to the neighboring convenience store and they too are out! A quick trip to Jewel results in another empty-​handed mission. I’m starting to get very, very frustrated.
The real fix: I get my Droid out to look for a hardware shop. Turns out, there’s one about 2 blocks from where I am. I head over to Lehmans and find the aisle with fuses in about 8.2 seconds. That would never happen at Home Depot without assistance. Yes, it’s tiny and cramped in here but they have everything you could need, I swear. Including my hard-​to-​find fuses!
Thanks Lehmans for saving my day!

I brought a lamp here to have it rewired after it stopped working. It took about a month to repair even though they said it would be a week at most. The lamp worked for about a month before it broke again. Don’t use this place for anything other than do-​it-​yourself purchases. It’s definitely the right place to go if you need a new toilet seat, measuring tape, etc.

Small place but they seem to have everything you need.

Came here to pick up some screws for a shiny new magnetic knife bar. It looks like a small place from the sidewalk, but there’s tons of stuff in every nook and cranny. Decent selection, decent service, and more convenient than the Home Depot.

I’ve been to this hardware store only a handful of times, but the service they have given me has been a+! they really listened to my concerns and thought about their answers before rushing me into something.

I’m all for supporting local businesses. This little hardware store on Broadway has just about anything you’d need for around-​the-​house projects. On my last visit, I bought a nice big trashcan for recycling and a little kit for hanging a wall mirror.
The attitude you’ll get is friendly, helpful, and glad to have your business.