Innovative Express Care

I came here the first time a few months ago because it’s right next to my apartment. I had been feeling really sick for a week and I thought I had some kind of flu. Dr. Khare saw me right away, listened to my lungs, recommended x-​rays, and it turns out I had pneumonia! He gave me antibiotics and even his cell phone number to call him if I needed anything else. The facilities have xray machines and everything you’d need on-​site, no need to see a specialist. On thanksgiving, my fever had gone back up and I decided to go to the ER (since his offices were closed) and he took the time to call the hospital, at 4pm on Thanksgiving day, in his own time, to update them on my situation and send my information over. I’m sick again now and he was the first place I called, even before my family doctor who I’ve had for longer.
Only complaint is (obviously out of the direct scope of Dr Khare’s care) that I have to have a $ 30 copay every time I come in, which gets costly when I have pneumonia and have to go in often, since I’m a poor college student :)

I have had asthma for about 8 years now and consistently have flare-​ups during the winter season, resulting in quite a few doctors visits. As a newly graduated college student, I have also moved many times in the past few years and, therefore, had to go to many different doctors for these symptoms. I can state without a doubt that Innovative Express Care is one of my favorite, if not my absolute favorite, care facility that I have been to.
Scheduling is always a convenience. At previous doctors offices I would have a flare up and they wouldn’t be able to get me in right away, resulting in many days of discomfort before being treated. I have never NOT been able to get in on the same day (a few times I even just walked right in without an appoinment). I usually call ahead about an hour before I plan on being there and they are so quick I don’t even need to sit down in the waiting room.
I also appreciate that they genuinely listen and care about my concerns. They are very paitient with all the questions I have regarding my health. I have never felt that they weren’t doing everything in their power to make sure I was feeling my best.
I would absolutely recommend Innovative Express Care.

This is exactly how you would CHOOSE health care to feel like if you were in charge.
— Clean, friendly, warm environment
— Friendly, attentive, knowledgeable staff that gets to know YOU and treats you like a person, not just a patient or number to move through the system
— Hours that work with your schedule
— Wait times of less than 5 minutes
— Convenience — everything can be taken care of it one place.
I’m so thankful for the care I always receive when I come here. I feel comfortable bringing my three little ones here (1,3,5) and for care for mama too.

I’m really glad I stopped here to have my ear looked at. The staff did a great job and I was in and out quickly. The location is good with easy parking lot and clean facility. I would definitely visit here again. Hopefully I won’t have to see them anytime soon!

Innovative Express Care is worlds more than the just the name on the door here, it’s precisely what they do. What a rare, exciting and refreshing approach to quality health care in Chicago!
I simply visited their website, set an appointment online, went there – on a Saturday no less, when every urgent care facility in my South Loop neighborhood was closed and/​or non-​responsive – was seen, diagnosed and treated in less than 30 minutes then was promptly out the door and on to the rest of my day.
The staff and doctors here are professional, respectful, personable, discreet and knowledgeable. They’re pretty hi-​tech, so they text-​message you pre-​appointment time and there was no lengthy paperwork to fill-​out at check-​in, they called a few days later to follow-​up like they said they would and the price was beyond reasonable.
Talk about experiential. IEC was well worth venturing outside of my community for.

I was excited to see an urgent care facility move into my neighborhood especially in time for the cold and flu season. Unfortunately, I’ve had to visit twice in the past week due to some lingering symptoms from the flu. On both occasions the front desk has been very welcoming and warm despite being swamped with phone calls and other check-​ins. They’ve prioritized getting me checked in and shown to a room. Another positive piece is I haven’t needed to wait more than 5 minutes to be taken to an exam room.
The nursing staff and doctors have also been very pleasant and have great bedside manor. I felt like they were really listening to my symptoms and prescribing something they felt was needed vs. giving me a general prescription. Today when I had to wait ~20 minutes for test results, a nurse checked in on me and apologized for the wait time offering me something to drink and candy.
Overall, loved the experience both live and online. I haven’t seen costs yet from my visits but assuming they are standard, I would definitely refer this to anyone needing care.

I had been nervous to start from scratch with a new doctor after moving from out-​of-​state, but Dr. Khare and everyone at Innovative Express Care have been amazing. The practice is clearly ahead of the industry as far as modern upgrades go, which is nice, but even without the bells and whistles this would still be my top choice thanks to the attentive care.

Thank you for taking such good care of me! Would recommend this place to anyone, had a cut in my heel and was in an out in under an hour with an X-​ray and the glass removed from my heel. Will be coming back. Thanks so much!

I have been into Innovative Care twice. Both experiences were excellent. The first time I went, it was an actual emergency. They sent me to the emergency room and I ended up having my gallbladder removed. My second visit was a scheduled appointment. Dr. Khare and his staff were knowledgeable and caring! I was admitted quickly and didn’t have to wait long to see Dr. Khare. I will definitely be back again.

I had such an amazing experience at Innovative Express Care! I had really bad sinus/​ear pain and came to this office for the first time based on amazing Unilocal reviews.
Check-​in was very quick and easy especially for a first-​timer. Check-​in is done an a tablet and then you get your own patient portal online to refer back to with all of your information uploaded. The waiting area was very clean and there is coffee/​tea/​water for you if you want. I went back to my room very quickly, where they took my vitals and collected all of the important information.
The staff was all very efficient and nice. Dr. Khare sat down with me and listened to what my symptoms were and also asked what medicines have typically worked for me in the past. Instead of prescribing a medication that he preferred to get rid of the ear infection, he also listened to what medicines have and have not worked for me in the past.
I would highly recommend Innovative Express Care and will definitely be using them in the future!

I had a terrible cold I couldn’t kick, and after exhausting my usual options, I came here, rather than go waste my entire day at a potentially crowded emergency room.
1. Check-​in was quick, easy, and done via tablets. And you can book your appointment online, with the option of text reminders.
2. Waiting area was clean, with TV and coffee available
3. Staff was very thorough, knowledgeable, considerate, and very easy to speak with (about my health, and random, everyday topics). Three people listened to my breathing to insure that I didn’t have bronchitis, or worse pneumonia; my nose was swabbed to insure I didn’t have the flu; they listened to my laundry list of symptoms, and how each developed over the course of several days; within an hour they were able to figure out that I had a viral infection.
4. Upon realizing it was a viral infection, Dr. Jasper provided me with an over the counter medication that would most likely clear it up, and also provided me with a backup plan in case it didn’t work.
5. It’s about 36 hours later, my fever has dropped from 104 to 98 (my normal temperature is 96.8…yes, bizarre, I know), and while I’m not ready to return to my daily routine, I didn’t need to take 6 naps today in order to feel half-​alive, and I was able to eat more food in the last 36 hours than I was in the preceding 72 hours.
I would definitely recommend their services, and I will use them again in the future.

I was looking for a primary care doctor. I quickly found this place on zocdoc and was able to make an appointment for the very next morning. I arrived at 8:40 my appointment was at 9. I was quickly greeted once I walked into the facility. Gorgeous décor and free coffee and sodas. Also there is free parking. Dr. khare met with me quickly, such a great doctor very understanding and overall pleasant. The staff was amazing. I was in and out within 25 minutes. Im very happy to call this my new doctors office.

65 reviews, a staggering 64 of which boast 5 stars.
The 1 star reviewer notes that many of the perfect scores come from accounts whose only review is for IEC, suggesting IEC is gaming the system with fakes.
The math:
22% of 64 perfect reviews came from reviewers with only this 1 review
61% from users with 5 or less total reviews
76% 10 or less reviews
IEC spends heavily on online advertising, SEO and marketing via deal sites. It’s easy, inexpensive and unfortunately common for unscrupulous businesses to employ the deceitful tactic of pay-​for-​play.
Unilocal as industry leader has some of the strongest deterrences in place; ZocDoc, for example, is a primarily a scheduling platform — its review feature is far, far easier to manipulate than Unilocal’s — to be a «patient» in the eyes of its algorithm an appointment needs to be made on the site using a unique email address. After the «appointment» time has passed, the «patient» can write a review.
Now, finding a great sandwich based on reviews is pretty easy — if a place has 2,000 reviews averaging 5 stars, chances are you’ll like your meal. You may add your own chime to the choir — wow, amazing falafel! What a burger! If a place ever came close to 2,000 reviews averaging 2 stars… it would have closed before it ever could have gotten that many.
Finding a doctor based on reviews is pretty hard. People are (understandably) leery to publicize personal health information online in public forum, especially for conditions or concerns that carry potential social stigma. Announcing an awesome sandwich is one thing, revealing a struggle with cancer, fears of infection, feelings of depression — are another. Worse still for those seeking help and good recommendations, studies show that when doctors slip up, misdiagnose or mistreat patients it almost never shows up on social sites — again very understandably. It’s a massive violation of trust, can drain one’s finances and literally put lives at stake. Patients who have misplaced their faith in bad actors often wind up having bigger problems than warning off others.
Unfortunately, this apprehension results in a very slim and easy to manipulate volume of collective wisdom.
After I posted my initial negative review Dr. Khare tried to flag it and have it dismissed. On the same day he replied to one of two (new, five star reviews which conveniently, immediately popped up after mine — in keeping with the pattern one the IEC review was «her» first and only while the other has just 3 reviews… and lives in Idaho!). He referred me to me as «disgruntled»…Dr. Jekyll can’t stay on stage for long, it seems.
Dr Khare was not my treating physician, had no knowledge about nor experience with my case. On our first an only interaction over the phone, he had to dig up my information and then changed his suggestions six times over the course of a 10 minute cal. The only consistency was him telling me to schedule another visit. That he commented on my review is yet another indicator of malfeasance.
Dr. Jasper, the treating physician who saw me twice, has still not followed up.
Phone lines are taped on trading desks as mandated by the SEC to ward off fraud. Why are they not for medical offices?
Readers, know that in the state of Illinois it is your right as patient to tape doctor visits. Obviously this does not constitute legal advice; I’m just a concerned citizen who, unfortunately, was unaware of my rights during this series of unfortunate experiences with IEC.

This place was amazing! All of the staff was super friendly and helpful. I did not have to wait at all to be seen, and then, exam, x-​rays and 12 stiches all in less than one hour. I was very impressed with the level of care that I received as well as the facility itself. The free and easy parking is also a huge bonus. I highly recommend Innovative Express!

This place is nothing like your typical local urgent care facility that you dread. Innovative express offers first class service to every patient in need. From the moment you walk in, you’re greeted with a warm and delightful welcome. The ladies working the front desk are highly well-​mannered, friendly and efficient. They really go out of their way to make you feel welcomed. The complimentary coffee and drinks are also a huge plus. You feel comfortable from the moment you walk in. I’ll admit I’ve been here a fair share of times but I must say, I’ve never had to wait past 10 minutes to be taken care of.
The two different doctors that I’ve been treated by are (female and male-I’m terrible with names) truly remarkable. They are attentive to your needs and are genuinely interested in your concerns. Their treatment goes beyond the follow up care, they also offer great suggestions and tips for the benefit of your health. They review your test results with careful detail and are patient and wiling to answer any and all questions or concerns. I recommended this place to my mother who also had a very positive experience. Believe me, you won’t find an immediate care service as great as Innovative Express. B

I’ve been here twice (once for preventative and once for urgent care), and have called a few times, and every time the office staff has been incredibly friendly and helpful, and the physicians are so wonderful and through. They take the time to actually answer questions and to actually explain what is going on. And for the second visit, if my arm/​nerve had not improved (it’s back to normal, no lasting nerve damage, yay!) and I needed to see a specialist they would have handled making the appointment/​referral for me as well.
They have a super easy online appointment making system, and I’ve never had to wait to be seen here. Both times I was in and out of the office very quickly! The offices and waiting room are clean and I like that they offer coffee and water. They take practically all insurance providers, and if you don’t have insurance I think they have some kind of flat rate so that you aren’t paying hundreds for an office visit.
I agree with other posters, this is how doctor’s offices should be. I love this place and will recommend it to everyone.

Innovative is more than just an empty moniker. I showed up without an appointment as a first-​time patient. I was quickly greeted, filled out the paperwork (not actually paper) on the tablet, and was seen by a physician a few minutes later.
All in, I was in and out in about 30 minutes with no waiting around at any point. The even more impressive part is that the doctor filled my prescription in-​house, saving me from having to make a trip to the pharmacy.
The patient is treated like a customer for whom there is competition. This is how healthcare should be done.

Came here because my s.o. had what seemed like strep throat.
Very modern & friendly office. Free wifi, coffee, water, soda, etc in a clean environment. Paperwork was actually «paperless» on a tablet, which was nice, and we were seen very quickly.
Everyone we worked with was very professional and since my s.o. did have a high fever and what appeared to be strep, the R.N. prescribed amoxicillan which we could purchase right in the office. They provided a follow up care sheet as well and were very helpful.
I’d recommend this office to anyone! They accept most insurance, including our HMO plan, which can be difficult.

If you are sick, definitely go to this place.
The best experience I’ve had with staff, nurses, or NPs in 5+ years. I didn’t actually have to see a doctor today (just an ear/​nose/​throat issue), but I’m seriously considering just making this place my primary care location based on my experience. It’s really easy to book an appointment or just walk-​in. Everyone is friendly and helpful — they don’t treat you like just an insurance card or an idiot (I’ve experienced both in the past at other clinics).
I would tell you to make an appointment now, even if you aren’t sick and maybe just need a once over. Innovative Care makes it hassle free.

I can’t say enough about this team! They all work together and seem to really enjoy what they do and each other! They were attentive, kind, and professional. One of the doctors was there on his day off, and he even stepped in to help!
I brought my grandmother in after her cat bit her. The entire process including intake, assessment, X-​Ray, and IV antibiotics took under an hour and a half.