Healthy Smiles

Seems this place hasn’t progressed since 2006 when it was recommended to me. The female dentist was VERY rough. Pulled on my lip and tongue like pitbull. I have a high pain threshold and never, ever feared a dentist visit. Oh, then I had the possible oral cancer and had to be referred to a specialist (probably her wife) but here am 9 years later alive and kickin’ with no cancer.
Just got the wrong vibe from this place and requested my full mouth x-​rays (which they ripped from my insurance company) be transferred to another dentist. Wouldn’t ya know? They didn’t send the full set and I had to pay out-​of-​pocket for new x-​rays at the new dentist.
The receptionist was an obvious slave/​minority covering for their BS and wore it all on her sleeve.
They’re closed right now per Unilocal.On a Saturday. I’ve never known a dentist office to be closed on a Saturday and I just turned 50… last Monday.
This place needs to get over itself or just shut-​down already.

Love this office and all the staff. This was my third visit and each time I’ve felt Dr Platt is a great dentist. Thank you Healthy Smiles!

I would prefer to give zero stars but it’s not an option. I came to Healthy Smiles to see Dr. Stephanie Wagner who was awesome and left after a very short tenure. I went ahead and stuck around because Dr. Platt was nice and appeared to be a good dentist. Additionally, I wanted to support a local business owned and operated by a woman. Both my husband and I were loyal patients for years, even referring friends. When I was fortunate enough to get a service dog I brought him with me to my appointment — at this point all attitudes toward me changed. The staff and dentist acted suspicious of me and my dog, asking inappropriate questions and insisting that he lay on the floor on a mat away from me. I was appalled and felt incredibly discriminated against. Unfortunately I had to return a week later and their reactions were the same. At this point I decided that this was not a professional, caring business and took my business elsewhere.

My husband and I were both REALLY disappointed with our experience there. This is just mine; he had his own set of issues.
The pros:
They have great availability and will call if they have cancellations to get you squeezed in. That’s really nice, especially since we were on a time crunch with insurance stuff. The ladies were all really great in the office. Everyone was nice and my cleaning was thorough, as was my exam. Everything in the office seemed clean and I like the location.
The cons:
When doing some fillings, the doctor had already started drilling and doing work but suddenly remembered she hadn’t taken before pictures. She spent close to 10 minutes trying to find the camera and take the photos JUST RIGHT so she could show me, supposedly. Well she didn’t show me the photos and I did not care. I just wanted her to do her job of finishing my teeth properly without being part of her show and tell book. It was SO uncomfortable and awkward.
Then she also literally forced headphones onto my head. They didn’t work so she set off for another pair (again after I expressed I was just fine without) and put on some random radio station I didn’t even want to listen to. I am comfortable in silence, with no TV or just listening to the sounds of them work. I didn’t want some gross headphones that had been used by God knows how many people on my head. Aside from these awkward unpleasantries, she couldn’t get the bite back to the way it was and one of my teeth still hurt six months later. My cleaning is coming up so it’s time to find a new dentist!
Like I said, everyone was nice, the doctor included. It was just one of the more awkward experiences with months of pain after. I normally don’t bother with bad reviews because I feel badly about leaving them, but I received notice that my pre-​scheduled 6 month cleaning is coming up and I am so glad I got that notice so I could cancel. Awful experience…

I had a horrible expierence at Healthy Smiles. I spent alot of money here only to pay to have the work re-​done by a reputable dentist.

Wife recently went to new dentist after some tooth pain. New dentist (who is great) said it looked like Dr. Platt of Healthy Smiles shaved tooth down too far, exposing the nerve too much.
Great. Now wife has PERMANENT DAMAGE because of Dr. Platt.

I was excited to go here b/​c Dr. Platt is very nice, but overall I’m not happy with my experience at Healthy Smiles. Dr. Platt was extremely aggressive with dental work she recommended I have done. As the patient (for over 2 years), I trusted her and went through with every procedure she recommended. It resulted in me giving them a lot of $$. I feel like they took advantage of me at every opportunity to make $$.
I blame myself for not ending this relationship sooner b/​c before going to Healthy Smiles I always had a clean bill of health from my previous dentist.
If you like to give your money way and enjoy useless dental procedures, go to Healthy Smiles.

I love these people — and yes, they are dentists! I don’t like getting work done on my teeth but since I have to (at least twice per year) I want these people working on me every time. From the appointment scheduling to the dental work or cleanings to the reasonable cost of their services, Healthy Smiles is the best.
I learned so much from the dental hygenists — they actually teach you about dental hygine while they clean your teeth. It’s like a bonus dental class.
AND, the dentists are really friendly. They do a thorough job and explain everything as they go. They even let you listen to music if you like and offer cable TV that you can watch and listen to thru headphones while you have your mouth worked on.
Sweet! (Dentist Style)

I’ve been coming here for quite a few years and have been consistently satisfied. I’m able to get evening and Saturday appointments, they are thorough, knowledgeable and gentle on this dentist fearing patient! I’d recommend Dr. Platt and her team to anyone!

I cannot believe this place! Please DO NOT come here if you want to save your money and have honest dental work. I came to Healthy Smiles last month for the first time for a cleaning, and Dr. Platt told me that I had one cavity and that I would benefit from doing Invisalign. They quoted me a price of $ 6200 for Invisalign and scheduled my next appt to fill my cavity. I had to reschedule my cavity appt 24 hrs prior because of work, and when I called, I was told that I am supposed to cancel at LEAST 48 hrs prior, not 24 like most places, and that there is a $ 100 charge for canceling less than 48hrs. I was absolutely appalled. I spoke to the office manager, Debra, who I feel doesn’t really care about customer service and the patient when that is what she kept repeating throughout the conversation. I don’t have dental insurance so I pay everything out of pocket. She told me it was my fault for overlooking the 48hr cancellation policy and that there is no way around that. At the end, she took off $ 50 because she wanted me to come in and get my cavity filled, but any good business would have at least done a one time courtesy for the patient instead of this garbage.
I went to two different dental offices to get a quote for Invisalign. Both places quoted me $ 4500, not $ 6200. They also told me that I DID NOT have a CAVITY.
I am TOTALLY disgusted and appalled at Healthy Smiles. I also heard that the office staff has a high turnover and that most are not happy there and end up leaving.
What a horrible business.

Terrible place.
This place went down the tubes after Dr. Wagner left. I was her patient for 5 years with no major problems. Since she left the last 3 times I have been there were horrendous. I waited forever, the hygienists gossip and kill my gums. One hygienist insisted on using some expensive tooth protector (not covered by insurance btw). Unfortunately, she carelessly painted it on my gums vs. my teeth and it peeled off on my way home. I told her about this and she yelled at ME for putting it on my gums! huh?
Next time I went there they told me everything was covered — Nope! I got a bill 3 months later. Also in 5 years I’ve not missed or been late for a single appt. But last week due to work I had to cancel with 15 hours notice. They slapped me with a $ 50 fee. I told them I’d be getting a new dentist. They told me that would be another $ 50 to transfer my records. I laughed out loud when their condescending «Business manager» Debra told me how HS «takes care of the human spirit» and «really cares about my dental health». Hmmm you care so much about my dental health you are charging unreasonable record transfer fees so that I may ensure my continuity of care? No to mention arbitrary fees for record transfer are against 735 ILCS ⁵⁄₈₂ 001 which regulates examination of healthcare records.
There are thousands of dentists in Chicago. Do yourself a favor and find an ethical and talented one.

The staff is nice, but I always feel like the front of office leaves a lot to be desired. I just don’t trust it at all. Their billing seems sloppy and I’ve found my opinions and their opinions differ greatly. They also have no real sense of the customer being right.
I’ve referred so many patients to this practice, and I feel like they don’t see the holistic view of their actions/​inactions.
I’m thinking about switching sooner than later. I will also communicate my reasons to those that I’ve referred.

Let me tell you. For 2 years i dealt with them and until recently i never want to go back again. Amanda was a great Hygenist who made me feel comfortable and even the receptionist. Now since they have new people who dont know what in Goodnesses name they are doing they took 20 min to schedule an appointment which normally would have take previous receptionist 1 min or less. My last appointment I had scheduled to see Amanda (I love her work) and when I got there they informed me she was on «Vacation» so I had a substitute… When I left I promised not to go back unless Amanda was I was in pain for more than 3 days!!! Then come to find out Amanda no longer works there. Dr. Wagner is very nice herself but if my fav hygenist is not there I dont think I want to be there knowing someone else will be hurting me.

I rarely feel the need to write a negative review however the experience I had at Healthy Smiles was particularly awful. Based on my experience, Dr. Wagner and staff are overly aggressive, alarmist and pushy. Dr. Wagner proposed several thousand dollars of dental work, even though I had seen another dentist previously on a regular basis and never had any significant issues. She blamed the problems on my love of sweets and sugar and said that the problems probably developed in the last year that I was not at the dentist.
After canceling one of my appointments due to a work conflict, I was phoned by the office and they were extremely aggressive in trying to reschedule my appointment and insisted several times that I should reschedule immediately because they wouldn’t have any more available appointments if I didn’t get in as soon as possible. After these red flags, I canceled all my remaining appointments and saw another dentist who proposed a much more logical treatment that was more in line with treatments proposed by my previous dentist.
I’ve learned from this experience that YOU alone are your best health advocate and if something doesn’t sound valid, you have every right to question the doctor. I believe this doctor proposed unnecessary treatments that would have done more harm than good if I had proceeded and I am glad I had the good sense to not continue treatment at this office.
On a lighter note, I had a bad feeling about this dentist when I sat in the chair and FOX news was on the television. Though i suppose no amount of drilling could be more painful than sitting through an hour of Glen Beck.

Great service, great dentists. I couldn’t be happier going to see the ladies at Healthy Smiles twice a year. Always friendly, happy to see me, and incredibly trustworthy. Dr Wagner is the best dentist I’ve had in a long, long time.

The dentists at Healthy Smiles are great. Not only do they do excellent work, but they are also very nice and put forth the extra effort. I would recommend Healthy Smiles to anyone in the area who is looking for a great dentist.

Saga continues…
I tried getting copies of my x-​rays on my way out. Their printer was not working at the time, so the front desk person said she will send it to my home address. Needless to say those x-​rays never arrived.
I called, left message, no call returned. Called again, she took my number to call me back, no one called back. I called again, I was put on hold twice. Then the manager comes on the phone and tries to convince me for 10 minutes about coming back and offering to make it up to me. I appreciated her effort, but I really did not feel comfortable returning. She kept insisting. I had to say number of times that I did not feel comfortable coming back and she kept on insisting. Then she told me that I cannot get my x-​rays until the insurance pays for them, unless I want to pay $ 110 out of pocket. In that case I could pick them up immediately. Hmmmmm, interesting.
They told me they could send it to my house before. Or was I hallucinating?

Yeah… I haven’t seen a dentist in a while.
I stumbled across this place on the way home from getting my car fixed, and thought I would Unilocal it and try it out. I’m surprised that there are so many negative reviews!
I liked that the first time I went here, it was a consultation and they gave me my X-​rays. Then, the nice receptionist (I’m so sorry I forgot her name!) explained all the work I needed done, and how much it was going to cost me. I felt by having this info upfront, I wouldn’t be thrown under the bus later.
I was sad to find out I would have to be spending a lot of time here (I grew up with well water and now as a result have awful teeth due to no fluoride in the water!) as I have about 4 cavities. Yikes! At least I know that I’ll be in good hands with the staff here, and don’t mind coming here!
They also get another star as they didn’t freak out on me when I called them and told them I was going to be about 30 minutes late to my appointment (keep in mind it was a Monday, at 10:00). Don’t ever schedule an appointment the day after you move – man am I brain dead!
I’ll be back!

I tend to get anxious about anything that has to do with dentists, but Dr. Wagner and her staff have done everything possible to make my appointments as pleasant as possible. Dr. Wagner is very kind and understanding and is more than willing to take extra steps to make sure you are comfortable during your procedure. They also offer nitrous, which most other offices do not. I’m really glad I found this place.

I love Dr. Wagner. She has a personable bed side manner and is good about explaining what procedure she will be performing. I feel very comfortable in her office which is a good thing since I have been to the dentist more in the past 6 months than I have in the past 6 years. Dr. Wagner has helped me improve my smile in many ways this year. Thanks to her and her team, especially the receptionist that remembers who I am when I arrive.