H&R Block

Stay away! I had to make 5 visits to their office to get my returns filed. And I don’t have anything other than my salary as my income.
Bunch of amateurs! Highly unprofessional

DO NOT TRUST H&R BLOCK. I went there for a «Second Look» on my 2013 taxes which was advertised as FREE. Not even close. Even though I came to them with my taxes completed and a print out of my accounting ledger that fit into a small folder I was told then it was «complex» because I am a private contractor and prices started at $ 220. Since I did have concerns on the current tax papers and the 15^th of October was a day away, I agreed. The person helping me was very nice and did her best to work through all options. We spent two hours total and when I asked what the cost was (prior to her filing) I was told it was $ 597. That was TRIPLE of what I was quoted and ridiculous since it was suppose to be a FREE second look. I took everything that I walked in with and told her no thank you and I walked out. She did apologize and attempt to call a District Manager who of course did not answer her phone call. I can’t even imagine what they charged the couple who walked in with bags of receipts. By the way, my private accountant charged $ 180 and the additional $ 100 for the changes I requested. That is deemed fair.

I had a great experience with H&R block when filing my 2012 tax returns. That’s because I had them done at a different location! This location has some of the most unhelpful, uninterested, and downright rude people I have had the misfortune of giving my business to.
I went in to get my 2013 tax returns done. My wife and me both had to file taxes for 2 different states since we’d switched jobs. I had all my documents with me on my USB drive *AND* I had printouts of all of them except 1. The tax accountant I was assigned to refused to allow me to plug the USB drive into a USB capable printer, to print out 1 document. Her concern was security (USB drive with malware on a network printer).Fair enough. I helpfully suggested that she unplug the network cable from the printer and then let me print, but no, she wouldn’t budge. So where can I find the closest UPS /​FedEx store to print something, I ask her? She gives me a bored look, shrugs her shoulders, and says «not my problem». So there’s rock bottom, 500 feet of garbage, and then customer service at this H&R block location.
I went back after taking the printout only because I was moving out the next day and didn’t want the headache of scheduling another appointment at another location close to the tax deadline. Through the entire preparation process, the accountant was uninterested, made no eye contact, and basically prepared my returns like she was doing me a huge favor

Don’t get lost in the corporate machine that is H&R Block like I did. I went here for 2009 and 2010; I worked with a very nice woman (who shall remain nameless since this is not a personal vendetta against her). Unfortunately she didn’t really know how to handle my taxes; I have additional untaxed income. She spent some days researching and the informed me there was no way around paying in. As a result of her review, I was subjected to paying thousands of dollars that I supposedly owed to the IRS. In addition to this, I had to pay $ 300+ for each year when it was done. Obviously I assumed I was getting amazing service and that whole «we find money others miss» guarantee.
This year I chose to go to a local guy; Al at VIP Tax Station. He not only identified that H&R Block had me pay in all of those thousands of extra dollars, he also took a look at my 2008 return and found an issue that H&R Block hadn’t noticed either. According to Al, these were simple things accountants should immediately note (2008 was income in a wrong box on my 1099). Fortunately this was caught before the 3 year cut-​off and resulted in me getting even more back. Had I not gone to his this year, I would have lost out on all of 2008’s money.
Just to be sure that this was not all too good to be true, I waited until the IRS had actually issues my refunds, which they did quickly, and then pursued a refund on my fees from H&R Block. Though that had nothing to do with this office, that experience was a small nightmare in itself also.
I will never support an H&R Block again. I’ve found you can find friendly service elsewhere, at less than half the cost, with a reliable group that is more interested in helping you than herding you through their doors. I would stay far, far away from H&R Block for all tax needs.