Frontier Airlines

This is the worst service I have ever had in my life while traveling, and I travel a lot. In LA, they had people waiting in line for 45 min just to check them in: No one was even there! It took them another 45 min after we landed for them to park the plane, which is down right unacceptable. Do not use Frontier Airlines, it’s the same amount of money for much better service and comfortable flight.

Frontier is no longer the premier airline to west coast destinations like Colorado it used to be. It has become a budget friendly airline akin to Spirit primarily because services are unbundled. Overall, it is not a bad deal — if you can handle a low frills flying experience.
A few friends and I came across a round trip nonstop flight for $ 60 before added costs. It just so happened it was the weekend of the Saints/​Tampa game and it also happened to be winter in the Midwest. So, we found little reason not to book a weekend trip.
The departing flight was a bit delayed due to a electrical issue which is never what anyone wants to hear when flying. However, the pilot did a good job keeping us informed. The returning flight which was from Tampa, was on time. The only aspect which is different than other airlines is there’s no heads up as to when boarding will begin. The first comment on the microphone was for the first group to board.
Other aspects worth noting:
— carry ons (a/​k/​a personal bags) that do not fit under your seat are extra (see picture below for size details) … For females, a small cross-​body purse could be brought in addition to your under the seat item (i.e. Backpack or small duffle)
— checked baggage and overhead baggage are extra
— if you want to select your seat, it’s more too.
— water is the only free inflight beverage.
If you are planning a short getaway, this is a decent airline.
If you can avoid paying every extra charge and Frontier is cheaper, book it. If you need all of the above extra charge items, save yourself the hassle and book a traditional airline.

Chicago O’hare Frontier — #1 Worst part is YOU CANNOT CHECK-​IN and PRINT YOUR TICKET ONLINE. If you do not show up exactly 45 minutes before your flight takes off they will not give you a ticket, even if you are just going on a day trip with no bags. I normally just walk straight into security. Unfortunately Frontier makes you talk to their rude staff. Good luck finding them at the check-​in, because they are usually no where to be found and if you do find someone who works for Frontier expect to speak with someone who has absolutely no interest in helping you and will do whatever it takes to assist in making your trip start off as the worst trip ever.

I can live with the «no frills» aspect of this airline since the low cost almost offsets the inordinate fees for seat selection and carry-​on luggage. But it appears that they exacerbate the extremely long lines at security because they «do not participate with TSA pre-​check.» What kind of airline does not participate in TSA pre-​check??? This will be the last time I take this airline regardless of how much less their fare cost. Not sure if it’s possible, but Frontier gives «no frills» airlines a bad name!!!

We had a great flight home from Fort Myers. No complaints. The pilot was great and the staff was very nice. Thank you for the nice flight. We actually left early and got in 30 minutes earlier than scheduled. No complaints here and I like that they support animals on their planes. Very nice. Will fly again.

worst website ever. den deals is worthless. do not pay for this… it’s a complete waste, as is this entire company.

The 5h*tist airline ever! Not only they charge you for your seats but their customer service sucks majorly. This is the 2^nd time around I’m flying with them and I think I have had enough.
Never again

They are better than Spirit, barely. Definitely a budget company. It’s only cheap if you aren’t bringing luggage or care where you sit. They don’t even give you water on the plane, you have to buy it. They didn’t seat my husband and I together either, we both had to buy our seats. We tried to have one do random seating and the other buy the one next to it, too and the website said we got the seat until the card processed and then we didn’t have seats together. We spent over 30 minutes on the phone and still ended up buying each seat so we could sit together. It was really frustrating.

Online reservations confusing
Seats are horribly uncomfortable
Seats DO NOT recline at all.

Don’t waste your time or sacrifice your comfort! I purchased my ticket through Expedia for a business trip going from Chicago to Denver. Upon arrival to the kiosk, 1 of 3 kiosks was down and the one I tried would not work either. I waited in line for 20 minutes for a boarding pass and was charged an additional $ 45.00 for a very small bag; apparently, any carry on will be charged (it would have been $ 40.00 if I wanted to risk it being lost by checking it. .again, tiny bag.) I would strongly encourage flying on a reputable airline; the cost will be the same.

This airline was beyond ridiculous. You think you’re getting a deal on airline tickets and little did my fiancé and I know was that it’s not cheap at all!
To check in both our bags it was $ 40 each. My fiancé was so disappointed. American Airlines doesn’t even charge that much.
They also have no first class. On our way to our destination with American Airlines we were able to upgrade to first class which was a good deal because what we would have paid for luggage covered half of our upgrade for the both of us.
The other thing that sucks is that you have to pay for drinks like soda. So they’re pretty much milking it. The flight attendants we had were very nice but the check in service was rude.
Won’t ever fly with them again.

Very bad experience my departure time was 6:55 from Chicago. But they did not tell us plane have some mechanical fault now after 3 hour pilot is saying it will take more time. We are stuck inside the plane very frustrated and after that they dropped us on airport and again after 7 hour again did boarding. Now I am in plane still making wearied noises from engine.

Paying for it online is confusing. You also have to pay for carry on, and check in bags. The carry on is $ 35 online. If you push it and find that you don’t make the size at the gate, then it’s $ 65 to check it in.
I paid for a carry on online, but when I went to the machine at the airport, it said I had no check in or carry on bag with my ticket. And then my ticket got stuck in the machine, and I had to get help to get it out. Then I went to the counter to settle my carry-​on deal, but they said in their system, I paid for a check in, not carry on. I looked at my receipt later, and it definitely says carry-​on.
I rarely feel so taken advantage of, like they’re trying to milk every last dime they think they could get from you. This was my first and will be my LAST Frontier flight.

Today I had the most unpleasant experience of my life dealing with an airline. One of the ticket attendants was extremely rude. Not only was I already irritated at the fact my flight was delayed 2 hours but at the fact I had to deal with the horrible attitude of Serena. Horrible experience!!! Do not fly with frontier they are not helpful & there sure rude!

This was a very expensive experience. Not only do they charge you to check in online but the charge for carry-​on bags. We decided to arrive early to check in with the flight desk.
Tip!!!
The way around this. Paying for an extra bag… I carried my large purse as a purse and had my boyfriend carry my other bag as his purse. (Yes I had to tell the desk agent that he as a man is carrying a purse. If not they would have charged us for two pieces of luggage.) Leaving only one small rolling suitcase to be charged $ 40…
Yes… $ 40.
The plane took forever to be towed from another terminal. They have finally started to line people up to board but this should have been the take off time.
The plane is poorly constructed. Basic basic model. Seats do not recline at all. Trey tables are tiny. The staff did a poor job in cleaning it’s still filthy.
The crew charges you for everything except water. That includes snack and soda.
The whole experience was unbelievable…

The check in representative had to be one of the most incompetent I have ever come across as I was just told frontier fly to NY. Um… Okay. Maybe you should check your flight route map. As I have traveled on your airline countless times to LGA. I would be concerned any other misinformation this woman has.

How can I begin to state how horrible my experience with frontier was? First, my flight had technical issues which caused me to miss my transfer in Denver. That I understand. What I don’t understand is the how all of the gate attendants are on their phones and giggling when people need help finding their way home. They put me on a direct flight to San Francisco the next morning and offered no compensation.
When I asked about my bags since I wouldn’t be on the original flight, they told me to go to gate 2. I waited for an hour and 20 minutes before I received an answer for my bags. No one was in their baggage claim office (whose sign was held together by paper and scotch tape) I then went upstairs to the check-​in desk for arrivals, and I was paid no attention to because the girls were on their phones showing each other pictures. No one knew where my bag was. 15 minutes later, when someone was in the office, they told me that my bags had been on the flight to Denver the whole time. I was given a direct line to the baggage manager to whom I left a message with, and I have yet to receive a call back.
They did not look for any accommodations for us. One woman who was in the same situation as us (who was 70) had to sleep in the airport all night. The next morning, I was told the wrong gate, and my flight was delayed once again.
THIS AIRLINE IS A JOKE AND AVOID IT AT ALL COST!!! YOU WILL REGRET IT!!! No customer urgency, service, and unorganized. I will be surprised if my plane even lands.

Airline is cool with the good deals on flights, clean planes, seats look nice but uncomfortable as h*ll, check in process is fast, and etc.
The bad thing about them is that they always have delayed flights but its for about an hr avg thats not bad. Always expect to have the flight delayed by an hr of you fly with Frontier.
Also the service in the east coast seems to have to more of the rude people.

Frontier Airlines is considered a budget airline. With this comes many implications: everything has an extra price!!!
BEFORE YOU CHECK IN: in order to avoid extra fees I suggest you arrive AT LEAST 2 hours earlier than the boarding time for domestic flights. They have been known to deny check in before the stated time on their policy. Also, you can check in 24 hours in advance online. Check in at home (hotel, etc.) and print your boarding pass before arriving at the airport. This saves you at least $ 10 (a small piece of paper with a code is not worth $ 10 in my opinion. Especially if you can just print it at home). Then, make sure you pay for any checked bags AND carry on bags before you arrive at the airport as well. I had to pay $ 25 for my checked bag and $ 30 for my carry on bag. You are only allowed ONE carry one item. You can’t even pay to bring another one. I think the price doubles if you pay at the airport. You are only allowed one personal item (that fits under the seat in front of you). There is no «first class» section on the plane. The first three rows are considered «stretch» seats with more legroom so I believe it was about $ 80 to upgrade to one of those seats. I chose to pay $ 25 to sit in the 4^th row so I could enter & exit the plane as quickly as possible. It turned out to be worth it because not many people bought the «stretch» seats so after takeoff I jumped up to the third row (which was empty) and slept while laying down for the entire flight (both to and from Los Angeles). However, I wouldn’t bank on being able to do that.
ON THE PLANE: You also have to pay extra for any drinks or snacks on the plane. You do not get a complimentary drink. Buy one from one of the stands or pay about $ 3 for a drink on the plane. It’s your choice. The flight attendants were nice enough, but I never really had much interaction with them because I didn’t buy anything on the plane. They did allow me to lay out my wedding dress completely in an overhead bin because we did not have a full flight (my dress also counted as a my carry on item and cost me $ 30 to bring).
All in all, I made sure to do all of the steps above and did not experience any problems. I made it to and from my destination. However, I honestly don’t think I saved much money with all the extra fees I ended up paying. Unless you are planning to fly without any luggage and don’t mind spending extra time and money for every little thing… I don’t suggest you fly Frontier.

I wish I had looked at these reviews before I booked. Please do not fly this airline.
Terrible customer service.
Their system to check in online was down… Then they would not print me a boarding pass 40 minutes before the flight took off.
I had no bags to check and make it through security in 7 min after I booked a different flight on Delta.
Angelo, the supervisor hid from me and two others who were also upset. It took us two hours for him to finally come meet us.