Dunkin’ Donuts

I’ve only encountered this DD in the afternoon, usually after 3 o’clock. It’s also prime tourist time, when all of the people who were on Michigan Avenue are rushing back to the trains before the evening rush.
Let’s be clear: this is Dunkin’ Donuts. We’re not talking a 5 star restaurant, we’re not even talking about a menu that requires reading, but inevitably there will be someone in front of me in line who can’t make up their mind. Instead of the employee skipping that person and going to the next person, they wait. And wait. And wait some more. I run over here for coffee, which should be a simple in and out procedure.
Thankfully, once you place your order, you get your coffee/​donut/​wrap whatever pretty quickly.
The other beef I have is that the little area they have for sugar/​napkins/​straws is directly across from the ordering counter, which creates a backup when people are waiting for their order/​trying to gussy up their coffee.

Aaron nailed down the problem here to a T. When you walk into a Dunkin’ Donuts, you’re trying to be as discreet as possible. Most people would sooner be seen buying toilet paper, condoms, or double headed dildos than 1500 empty calories of sugar.
It’s bad enough that you’re there. When the line starts to back up, as it inevitably does at coffee and donut shops in the morning, that doesn’t mean the employees are any less eager to take your order. It doesn’t matter if you’re fifteen feet away; they will f’ing yell at you for your order.
I don’t know why they think this is good customer service. They’ve done this to me a few times now, and on each occasion I’ve been polite enough to mention that I have no goddamn interest in ordering an entire day’s caloric worth from a different zip code.

I think I’m more upset about the location of this Dunkin’ Donuts than anything else, since I work in the Sears Tower.
They JUST opened up a Dunkin’ Donuts one block east of the Tower right by the Quincy stop about two months ago. They ALREADY had a Dunkin’ Donuts /​Baskin Robbins just a block south of there, which is still less than a block away from the Sears Tower. So why open up yet ANOTHER Dunkin’ Donuts /​Baskin Robbins directly INSIDE the Sears Tower?
It’s as if they were saying «why wait 4 minutes to get a sugary snack food when we can make sure you have it in 2 minutes?»
Even worse — I fall for it. If it’s rainy or too hot outside and I don’t want to step outside for a second, Dunkin’ Donuts understands and wants to make sure I don’t have to leave the climate-​controlled environment of the building at all, as long as I come downstairs and wrap my sausage-​fingers of obesity around their fried rings of tastiness.
The reason why they’re getting two stars instead of the average three is because these people are too damned eager to take your order, and the baked goods that aren’t donuts tend to be not-​so-​fresh at any hour of the day.
Seriously — if there’s a person in your establishment who’s NOT in line, has a CONFUSED/​THOUGHTFUL look on his/​her face, and seems to be EXAMINING the food that’s available, it’s pretty downright obvious that he/​she is NOT READY TO ORDER, so please don’t pester that person with «WHAT DO YOU WANT» with your finger hovering over the sale button as if to say «give us money and buy something or get the hell out.»
That’s my deterrent from eating here — I’m always on the fence over whether or not I want to give in and eat a donut or two, and if anyone asks me for my order before I’m halfway to the register, I turn around and walk out. Maybe someday they’ll get the hint. Until then, I’m eating less donuts, so it’s a win-​win for me.