DHL Worldwide Express

Package had wrong address… They notified us via email w/​no info of how to contact them to correct it. We thought… We will just go pick it up, however they have not included a pick up address and their website sucks! Under contact area you fill out s form no way to call them. They clearly do not want to talk to customers. We had to google a phone number to even get a «live» person. Worst website for customer service ever! Go Brown-​UPS! Suggestion… When you send emails consider including contact info!

DHL is one of the courier services for Createspace/​Amazon. Books are duty free from the US to Canada, but DHL is pocketing huge duty fees. My Canadian book buyers are complaining of additional charges as high as 65% of the book’s price!
I had a horrific personal experience with DHL. I ordered contact lenses from the US to Canada, express. When they had not arrived by the end of the business day when promised, I contacted DHL. The driver said he’d been at my home at 11:09 am, but I was not there. He LIED. I work from home, and was sitting at my desk facing the driveway that morning. Nor was there a note left on the door. How do you prove an absence?
DHL told me I now had to drive 60 miles to their depot. After arguing mightily, they agreed to drop the package at a convenience store across town. I went to the store an hour after the promised time, the next day. The package was not there, and DHL had already come and gone.
This ended up with the Better Business Bureau, as DHL held their position, even claiming to the contact lens company they had delivered the package and I did not pick it up.

If there were no stars I would give them none. Very frustrated and disappointed. For the money I spent, I certainly expected better service than what I received. I would NEVER recommend DHL to anyone anymore. I paid for express delivery from USA to Europe. Guess what, it ended up in India and overall it took a week to figure out why were my legal documents sent to the wrong continent. Save your money and nerves — DO NOT USE DHL if you want your package to be delivered on time !!!

DHL hell. They delayed my package after emailing me and telling me it would be delivered 3 days after receiving it. October 20^th I put in my order, and they received it the same day. Estimated arrival time was October 23^rd. It’s been in the same spot for 4 days, and they tell me customs is holding it for 3 – 30 days. I will never use DHL ever again.

DHL service is simply terrible.
Particularly egregious is their smart post style service. DHL is supposed to take a package from their processing facility to the USPS location nearest to you and hand off the package to the post office for the last mile delivery. Unfortunately, DHL batches these parcel consignments and can wait several days to more than a week before they move the packages from their facility to the Destination Delivery Unit. DHL rarely, if ever, updates their tracking information between acceptance and hand-​off, so if you’re expecting to see updates during the week in which they hold onto your package, you’re SOL.
The handoff to the US Postal Service adds a further day to your delivery time, resulting in an absolutely terrible service and delay. While I understand that DHL is supposed to be less expensive, eCommerce companies using DHL to save money are only pissing off their customers and driving them to Amazon. I’d rather pay a few dollars more and known I’ll receive my merchandise in 2 days than wait a week or more for DHL to pull their heads out of their…
I’m looking at you NewEgg.

SUCKS SUCKS SUCKS! Delayed my package for absolutely no reason and they didn’t even tell me why it happened ! It’s really ridiculous .wish I could give zero stars

We were expecting 24 hour service for a package sent from the UK to Seattle. The package was dispatched from the UK, arrived at Seattle from Cincinnati, the main sort facility, after about 20 hours, and was ready for delivery to our Seattle address. Just a few miles away our package lay ready to be driven to us. However, someone decided it just wasn’t right that it would just get to us so quickly, so the package was flown off eastwards to Minneapolis to another sort facility. Then it was shipped back to Cincinnati and held there, being sorted. We watched with amazement the tracking of our package that basically travelled within a few miles of us and then got taken far, far away on wondrous travels across the US. So it didn’t arrive in time, and it was very important to us.

Absolutely do not use DHL. They are completely worthless, disorgansed and complete confabulators — LIARS. They are very quick to dismiss complaints and provide no substantiating evidence. They are also very quick to sue.
Avoid the hassle — pick FedEx or UPS — you will be better off. DHL suck — both UK and Tanzania

Man, I feel bad for DHL after reading these reviews! I honestly have had the most positive shipping experience in my life just now with them. My package shipped out of Manchester England at 8:53pm (GMT) on Wednesday. Arrived at my door at 10:12am (Central) to Chicago, IL. I couldn’t be happier. I get to wear my kits to the North London Derby, to watch the Almighty Spurs take down the Gooners from Woolwich! I’ve copied my delivery status to prove I’m not just making this up! #COYS!
Result Summary
14 Delivered — Signed for by: J THOMLINSON CHIGAGO 10:12
13 With delivery courier FRANKLIN PARK, IL — USA 08:10
12 Arrived at Delivery Facility in FRANKLIN PARK — USA FRANKLIN PARK, IL — USA 07:06
11 Departed Facility in CINCINNATI HUB — USA CINCINNATI HUB, OH — USA 05:49
10 Clearance processing complete at CINCINNATI HUB — USA CINCINNATI HUB, OH — USA 05:12
9 Processed at CINCINNATI HUB — USA CINCINNATI HUB, OH — USA 05:12
8 Arrived at Sort Facility CINCINNATI HUB — USA CINCINNATI HUB, OH — USA 01:37
Thursday, August 29, 2013 Location Time
7 Customs status updated CINCINNATI HUB, OH — USA 19:47
6 Departed Facility in EAST MIDLANDS — UK EAST MIDLANDS — UK 22:02
5 Processed at EAST MIDLANDS — UK EAST MIDLANDS — UK 20:30
4 Arrived at Sort Facility EAST MIDLANDS — UK EAST MIDLANDS — UK 19:50
3 Departed Facility in MANCHESTER — UK MANCHESTER — UK 17:37
2 Processed at MANCHESTER — UK MANCHESTER — UK 15:28
Wednesday, August 28, 2013 Location Time
1 Shipment information received MANCHESTER — UK 19:53

If you have a choice don’t use DHL. Of three delivery attempts, I was at home and waiting for two of them. I never knew they were outside. They did not leave the package or a slip informing me of a delivery attempt. The only «evidence» I have of the delivery attempts are tracking logs on the internet. I’m hoping my package is there when I drive to Franklin Park, IL to pick it up.

i could go on and on about their terrible service, but i had to share what just happened to me, as i am still slightly nauseated.
a dhl driver just came into my office and handed me a package. the package is greasy, and as i reach for the slip to sign, ol dude PULLS A CHICKEN NUGGET OUT OF HIS SHIRT POCKET and starts eating it while asking me what my last name is. SICK. there are chicken crumbs on my desk now.
ridiculous.

Brain. exploding. from. your. TERRIBLE. SERVICE.
Suck it, DHL. I hope you die a of an STD that causes your penii and vaginas to shrivel up and spew forth the shit that you currently spew forth that you call service.

F****ng incompetent. Negative 1 star. The jack a** who delivered a package to me on a Saturday left it on my doorstep and did not even bother to see if anyone was home. Subsequently, the package was lost, stolen, taken, whatever. It was gone. I spent more than an hour on the phone with various people who did not give me an sense of satisfaction that they hold their employees responsible for the packages they deliver. Just leave it wherever… the carrier who delivered to me should be fired!!!
Do not ever send a package with this company unless you are sending it to your worst enemy or sending a check you never want to be cashed. They are the worst. I would rather use a carrier pigeon who was blind,

Oh good ol’ DHL! Let’s see, the 3 times that I have placed an order with someone and DHL was their carrier, I never received my packages. Yes, that is correct. My first experience with them was when I ordered some items from Carson’s, the lovely DHL man delivered my package to the wrong address about 2 blocks over, when I called it seemed as if retrieving the package was my problem. Good old customer service told me that I can walk over there and see if it is still there because the driver left and won’t return until the next day
. 2. I ordered from Sephora, and guess what? they left my package out in front of my building, which has 30 floors and is on a VERY busy street. I was home ALL day and never received a call to pick up my package, the driver left it in front of the building, didn’t even bother to leave it with the doorman. Called CS, the driver said he called and no one answered, how did I know he delivered my package if he never called, that is what I was asked by CS! I stated that you can see when and to whom it was delivered to on line!
3. Again Sephora order, never received. When I called CS, I was told it was left at my front door, well, you guessed it OUTSIDE in front of my building on a busy, main street. Every time I have called customer service about a problem they treated me as if I had a problem and told me that I have to file all of this paperwork because it is out of their hands until they receive the proper forms. Thankfully the actual retailers I dealt with shipped me my items on each occasion, next day and they dealt with the hassle. Now when I notice that DHL is the carrier of a company I will not order. THE ONLY REASON I GAVE IT 1 START IS BECAUSE YOU HAVE TO!

Worst. Delivery. «Service.» Ever.
I remember a few years ago when DHL had commercials on TV. Their slogan was «DHL, or else!» Well, apparently the «…or else» part referred to the fact that you can get better service with other companies.
Overall, I’ve never really had a satisfactory experience sending packages with DHL. Likewise, I never conduct business with companies who ship stuff by DHL.

I concur with the other reviewer, DHL is the WORST delivery service IN THE WORLD. I get a fair amount of packages from abroad, and always have to chase them all over HELL to get them to deliver to my damn apartment!
My building is like most buildings in Chicago. It’s a condo, so if one of us is not home, a buzz to a neighbor will likely get someone willing to sign for a package. I told this to the DHL person, and they babbled something about the driver «not wanting to be rude».
Hello. .. how rude is it that I can’t get my @#(&^% package delivered?!
Crappy, crappy service. .. and expensive to boot!
They do get one grudging star because they are in some remote places — India, Syria — not well serviced by UPS or FedEx. BUT THAT’S IT!

A shipping center the size of Fort Knox should have more than one person behind a desk running the show. While I was waiting in line for my package, I could hear the clerk talking to others in the back room about pregnancies and the radio.
I literally had to wait 20 minutes for my package, which was the size of a shoebox.
Total crap.