Benches On Division

I brought in my Rolex to be overhauled and it took about 2 –3 weeks… I was told from the beginning it would be around $ 80 and all of a sudden I had to change this… they had to change that… and it came to a total of $ 880 dollars. I came in to check on my watch because I didn’t receive any updated information on when it will be ready, until I decided to walk in and see my rolex date just with A price tag for $ 4,900.00!!! The man behind the counter made it clear that it was not my watch and my watch will be ready tomorrow. I demanded to see my watch and he responded with a stuttering excuse saying that the watch Smith locked it in the safe in the back and he does not have the combonation to open it for me. I asked to see the Rolex with the price tag and try it on and noticed a little mark underneath the band so I can match it the next day… So what do you know!!! the next day I come in and the watch is ready. The Rolex with the price tag the day before magically dissapeared and the same mark was in the same exact spot under the band!!! … I also remember bringing my CARTIER To be polished and was clearly told that it would be ready the next day at 12 PM… I drove all the way from the suburbs in tornado like weather over an hour in a half in traffic and when I come to pick it up at 3 pm the lady tells me unfortunately the guy that overalls this watch is on vacation for 2 weeks sorry he left a day early!!! BEWARE AND TAKE YOUR FINE JEWELRY TO PROFESSIONALS! They also a changed their name twice! Maybe to start fresh … Criminals

Super fast and super friendly. I stopped by Benches to have the clasp on my gold necklace fixed. I thought it would take a while (perhaps a few days or a week). Within a few minutes my necklace was fixed, just like new. Just a heads-​up that they only take cash (they also have a beer tip jar, which I fully support). Check them out!

i’ve been to Benches On Division twice and was thoroughly pleased with my experience there. The first time I had my watch repaired and cleaned and they did an outstanding job. They provided fast and affordable service and I was grateful — I have a high-​end watch and was a little nervous about having it serviced. Again, the Benches staff were great.
The second time I was there to have a metal clasp on my briefcase repaired and they took care of it quickly and efficiently. I couldn’t be happier. I totally recommend Benches On Division — they are great people and provide superlative service.
Peter G.
Wicker Park

Fast, efficient and friendly service. Dropped off two watches for my boss — one just needed a battery replaced and the other needed a new band. I had to order the band online but they were able to replace it on the spot when I brought it in. Jeremiah was great to work with! Note, I think they only take cash. At least for watch repairs. It’s not a big deal as long as you know in advance. They have some really great handmade jewelry in the shop as well.

I hardly ever take the time to write a review, but I’m so happy with Benches on Division that I had to write this. I have a vintage coat from the 1970s that belonged to my mother, and a metal piece on the one-​of-​a-​kind belt with a fancy metal clasp broke during the winter. I trekked all over Chicago trying to find some place that could re-​weld the metal or somehow fix the belt, but each place just referred me somewhere else. I gave up for awhile, but then one day I was walking around my neighborhood and just happened to walk past Benches on Division. After seeing that they are a metal-​smithing place, I ran home to get my belt and brought it to them to see if they could fix it.
They were extremely honest with me and told me that there were multiple outcomes (good and bad) depending on the metals used in constructing the intricate belt, and they detailed out exactly what they would do to fix it and where in the process things might not go as we hope. I told them to go ahead and just do their best.
I just picked my belt up today, and their best ended up being even better than expected. There is no trace to my eye that the belt has had any work on it; it looks as new as it probably did in the 70s! Not only did they fix the metal piece, but they also completely restitched the fabric part and that also looks identical to how it looked before. I couldn’t be more pleased with the work of Benches on Division! I am so happy I found them!