Radiance Fine Jewelry

First trip was to take some links out of my watch band. Reasonable price, easy.
Second trip was to fix some of my wife’s «costume» jewelry. Again, easy to work with and OK on price. Nice location, plenty of street parking. Nice attitude, not snobby or pretentious.

My husband bought me a vintage 1920’s art deco halo-​style ring (sans stone) in NY several years ago. The prongs in the center were broken when he bought it, and he had the intention of getting them re-​built and finding a nice gem to nestle in the center, which of course requires a jeweler who knows what they’re doing to make it feel and look like new. He was adamant about finding the right person to go to and visited quite a few stores to much dissatisfaction. Some displayed complete disinterest in the ring (it is very delicate and the center provides a very small space for a tiny stone, nothing extravagant) and others reiterated over and over that it would take much too time, money, and effort to have it re-​made.
He went to Radiance based on the reviews he read and said that he knew he found the right place as soon as he stepped in and spoke to the ladies. This ring is much more sentimental in value than in cost, but Radiance took it upon themselves to make both the customer service and experience as important as if the ring were much more ornate and costly. After he decided to go with Radiance, I visited the store myself several times and had them source an array of different types of stones due to my selective nature. They never seemed bothered that we were indecisive and picky, and I never felt their impatience regardless of our endless questions and concerns.
Finally, after choosing the perfect gem and having the ring re-​built, my husband picked up the finished product and surprised me. I can’t say how much I love this ring and all of the effort it went through to become the finished product that it is. I’ve received so many compliments on it already and know that it wouldn’t have been the same had he gone elsewhere. We are so happy with the level of service and quality of product Radiance provided, and are excited to go to them in the future! Thanks for making this ring even more perfect than I’d imagined.

Staff was helpful. Got two watches fixed in under ten mins. Very affordable for repairs as well.

I recently got engaged to my girlfriend and had to buy a ring to do it. I had been researching online, but the setting I had found was not available anywhere. That’s when Radiance came into my life!
Hannah helped me the whole way through… from getting the setting (Stuller was the brand) to helping choose the diamond. After 4 total trips, I was able to choose the diamond and order the ring!
They took care of me from helping source diamonds all the way to appraising the ring. They were extremely friendly and even for a guy like me who hates shopping, it was a pleasurable experience.
The ring turned out great and my girlfriend loves it!

Customer service is very important to me and Radiance provides the best customer service ive experienced in years. I recently got engaged and used Radiance for ring appraising and sizing. When we dropped off the ring the young lady was very courteous and patience with us. She told us the process would take maybe 7 – 10 days but it actually only took 2 days which was great because honestly, I didn’t want to depart from my ring that long! :))
I plan to use their service again before I get married since I will need a customized wedding band (they do that too!). And they have nice rings for men so I also plan to purchase my fiances’s wedding band there too!

I had to get my engagement ring (which was purchased online) resized down 3 sizes, so I was nervous about how much it would cost and how feasible it would be. I felt more comfortable taking it into a physical jewelry store than mailing it off to get the work done, so I took it into Radiance Fine Jewelry after reading their positive Unilocal reviews. They assured me that they could do it no problem. It was very reasonably priced compared to other quotes I’d heard for ring resizing, and they got it done in less than a week — much faster than it would’ve taken to deal with the process via mail. When I went in to pick it up, I was thrilled by how great it looked. It fit perfectly and you couldn’t even tell any work had been done on it. The whole process was totally smooth and painless, and I would recommend them to anyone looking for a reliable, friendly jeweler. I will definitely come back for any other jewelry repairs or maintenance in the future.

Such friendly service here. Rebecca helped me adjust/​repair my girlfriend’s watch when I brought it by. I called in ahead to make sure that someone might be able to help me, and Rebecca said that she’d take a look. make the proper adjustment within 5 minutes. The shop is really quaint and far from overwhelming. great place

Amanda was so helpful!

I’ve used Radiance for appraisals and repairs, including a tricky fix on a treasured old platinum and sapphire ring. You cannot tell where the repair was made, and I didn’t have to leave the neighborhood!

The ladies at Radiance are wonderful to work with. My husband needed a replacement wedding band; he’s very particular about what he wants, so we had to work with a specific manufacturer. There were some hiccoughs with this manufacturer (and Radiance has wisely decided to stop carrying them), but despite all of that, Radiance delivered. Husband now has new ring that looks great and is very comfortable for him. I was consistently impressed with how friendly, helpful, and knowledgeable they were every step of the way.
Prices are reasonable, and the shop itself is clean and nicely designed. Parking is annoying in the winter (but when is street parking in snow ever fun?); if you troll the side streets, it’s not too hard to find a spot.

Very small store. Arrived to look for a gift for my girlfriend, unfortunately I stood there for 5 minutes without being acknowledged. Ultimately they didn’t have what I was looking for (very generic request) as they seem to have a small inventory.
Maybe it’s just bad sales skills and they are actually a solid jeweler— but I won’t be returning.

Needed to check my ring size and figure out what was going on with my necklace (turned out it was tarnished). Rebecca (I think that’s who it was) was super nice and polished it up for me for free. Hardly gave them any business this time but based on my good experience, I’ll be back.

Please visit Radiance you will not be disappointed. Rebecca and her staff are just wonderful. From custom designs to repairs, there is nothing that Rebecca can not do. And she does it amazingly!!! I have been to many jewelers in the area and there is not a place in the city that beats Radiance.

We’ve been going into Radiance for years and we love their items. Rebecca keeps a great range of items with various price points, a lot of which she makes herself. She’s usually working at the store and has great stories behind each of the pieces. She also does fantastic repair work, which I appreciate! I love it when a locally-​owned store does it right, and Radiance does.

This is a great and reasonable jeweler. I’ve come in a few times to get a watch resized, Rebecca does it while you wait and it’s $ 10. We’ve also had several things engraved here, which came out perfectly, and we’ve bought cufflinks for a gift for someone. He loved them. Love having this place in the neighborhood!
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Ask any jeweler what they hate to hear and it is «I’m waiting for HIM to (read my mind) and buy it for me.» No, no, no, no.
Honey, peruse all the sparkly options for yourself. Gracious Rebecca has charming designs (no other store offers) that will inspire you to buy a gorgeous pendant or a beautiful bracelet for yourself. You deserve it!

I called in today and spoke with Rebecca regarding adding links to a couple of watches I just purchased and on the phone she said it would only take a couple minutes as long as I had all the parts.
She did not lie and I am super pleased with how fast she was able to do it. A watch should fit you just as good as a custom tailored suit. Rebecca delivers.
UPDATE: April 30, 2013
I really believe that the best part about Radiance is the customer service. I understand that the watches I bring in are not amazing, nor are they considered fine time pieces, but Rebecca and her staff treat them as if the watches were hand built by them and had full confidence in their quality.
They just introduced the WeWood watch line at their shop, I am pretty excited to buy those as gifts for my friends who love nature and trees. The watch line is made of recollected wood and every time you buy a watch from them, the company plants a tree.
I am glad that they are around. I buy a lot of watches and for any of my watch needs, I am assured that Radiance and her staff can handle what watch problems/​crisises I may encounter.

Just stopped in to have pin placed back in my watch. The nice lady took it to the back, came out 1 minute later and gave me the watch. I fully expected to be charged $ 5 or $ 10…the final charge… zippy. Gotta love customer service like that, I know it wasn’t a big deal for them to put it in, but they did it and could have charged. thanks guys!

I recently brought a newly purchased sapphire & diamond ring here to have appraised. Rebecca assisted me & was quite nice to work with. After sharing the appraisal with a friend who has also been in the jewelry business for some time, she suggested I get a 2^nd opinion. Much to my dismay of having to pay for a 2^nd appraisal, I’m glad I did. I made an appt with an independent appraiser, NOT a jeweler. This appraiser happens to also be the gemological instructor at the Field Museum and is highly regarded in her field. The sapphire that Rebecca appraised as «clean» and 10−12k in value was actually a bit cloudy (shown to me under florescent light) & definitely not the price range that Radiance appraised it at. The tcw of the diamonds was also off by a whole carat after comparing both reports. For what I paid, which Radiance refused to refund even if their report I felt was not accurate, I suggest you look elsewhere for your appraisal needs.
The one paragraph typed on letterhead cost $ 85 without even a single photograph of the item. The 2^nd appraisal, had a detailed cover sheet of the appraiser’s background, outlined evaluation with photographs of the piece, and a reference/​glossary type of paper that explained jewelry lingo in a filed manner… All for $ 75.
While I found Rebecca to be service oriented, the inaccuracies of the appraisal performed on my ring left me with quite a bad lasting impression.
The replacement value on each appraisal by the way, differed by 7k. Radiance appraised it at 15k, the independent appraiser valued it in the low 8k. The independent appraiser was shocked but not surprised when I mentioned that to her since she stated jewelers tend to inflate greater than necessary in the event they have to recreate the piece themselves. Either way, I love my ring. I just hoped I received an accurate appraisal from the start.

I am not savvy about jewelry. But I do have a few good pieces and two of them were in sad need of repair. That’s how I found Radiance – searching the Internet for jewelry repair. But I was in for a big surprise when I met Rebecca, the owner.
First of all, she did a superb job making my rings look new. Second, as the person who runs the association for Single Working Women (SWWAN), I discovered an ally in Rebecca. She has been extremely supportive of our efforts – from designing and hand-​crafting our beautiful sterling silver SWWAN pin/​pendant to volunteering her gorgeous space for our first annual holiday party (Single Working Women’s Week) to helping us reach out to Chicago’s single working women.
Her jewelry lines for women are lovely – and handsome for guys. Her prices are fair. I am always learning from her – about jewelry, about Chicago advertising, about business – because she readily shares her expertise.
I don’t feel embarrassed to ask to see some gorgeous piece that I know (and she knows) I’m not in the market for (yet). I can tell by the way she talks that she loves serving her customers, no matter how unsure or shaky they are about choosing jewelry. I trust her completely – she never pushes me to buy – or to buy more.
If you’ve never considered looking at fine jewelry because you were nervous, felt like you couldn’t afford it, felt unsure and didn’t want to feel stupid – or worse, didn’t want to allow yourself to dream – go visit Rebecca at Radiance. You’ll develop a new appreciation for beautiful jewelry – and maybe start allowing yourself to dream.