AT&T Authorized Retailer

Terribly disappointed with this new location.
Horrible service with no AC on one of the hottest days so far. Asked if the rep could bundle a cell phone cost with my other ATT services and I was abruptly told, «No.» Only two rude reps there who had no communication skills whatsoever. I called ATT and ordered a cell phone when I got home. I am glad I did.
I will never step into that store again.
Disppointed in Lakeview.
P. S. I miss Radioshack which used to be in that location.

The knowledge of the salesperson was horrible. This was an ATT retail store. I had 3 problems with my phone. The only answer he could give was go to an Apple location. Why does this store hire such stupes? Avoid this location at all costs. By contrast, the ATT store on Diversey was great.

I had such high hope that this new location would be better that the corporate location by on Diversy.
Went in the other day to get a new phone and ended up taking everything back the next day for a full refund.
They are extremely nice for a reason a Dan you need to listen closely otherwise they will slide in updates without asking you but telling you.
Picked a phone the guy said I’ll go get it and while I’m back there I will installed the tempered glass, it’s usually $ 40 but I’ll only charge $ 30…
How about asking me it I want it instead of telling me you are going to just do it.
Then was told with this phone it comes with a free watch (similar to Apple Watch) we declined, only to be told 5 min later because you don’t want he watch I can give you the tablet for $ 1. I asked really ONLY $ 1, was told well taxes too, how much? Taxes $ 1.09… Ok so for $ 2.09 I can get the tablet and that’s it, nothing else? With a huge smile was told absolutely!
Getting to the end was told now there is just a one time activation fee for the tablet of only $ 45, ugh… I asked and that’s it NOTHING more? Was told yes… At the very end was told please sign here to authorize a $ 10 a month fee to use the cell data plan but after 24 months you no longer have to pay this… Unless you want to continue using the data plan.
Again is store will kill you with kindness to up-​sell you to the moon. Was even told that the rep would contact AT&T phone insurance about the phone I bought last year that has been replaced twice for shorting out and only having it leads than a year wanted to know what could be done and was told 4 times that the rep at the store would call for me, yet so concerned with up-​selling at EVERY single stage in the transaction it was never done.
The other downside it because it is a new store the staff is new and not complexity educated on how to operate, while using a family members upgrade from a family plan the rep killed my grandmas SIM card thus killing her phone. He did apologize but between the inexperience and too focused on up-​selling a major inconvenience for a little old lady to have to get to a store to get a new SIM card.