Sprint Store

The staff is currently working on sales targets for service add-​ons and accessories and will lie in order to generate the sale. The store is being run like a car rental counter at the airport with a major push for additional accessories and add-​on packages. I’ve been a Sprint customer for over 15 years and have used this store regularly but will now get my purchases online instead.
I came in to add a new line with a new phone. The in-​store salesperson claimed it was mandatory to add an insurance coverage to the phone and that I could terminate it after three months. I asked a couple of times if it was required and she insisted it was. I called Sprint customer service after and was told it was not required. Sprint refunded the payment and issued an additional credit for the hassle.
The salesperson also informed me that the premium data for the phone was $ 25/​month, not $ 10/​month under my existing plan in order to convince me to go to lease program. She even asked the manager who was standing there about the increased price and the manager confirmed it. I still decided against the lease program. When I checked my most recent bill online, it showed that the premium data charge was still only $ 10/​month.
Unfortunately, the people at the store are not adding any value to my purchase experience, which should be more frictiionless.

I wish I could give zero stars to this horrible store. I was absolutely scammed when I wanted to upgrade my phone. I finally had to go all the way to corporate to receive compensation for the incompetence of the store. I have been with Sprint for 15 years and have generally had a pleasant experience. The employees at this store almost made me switch carriers. TERRIBLE customer service. Go to any other store! I will be writing a letter to corporate soon, hopefully they can clean this place up.

Worst mobile phone experience in my life and I’m not exaggerating. No one in the store and it took 3 hours to upgrade my phone. Some of the sales people are just plain bullies. They try bully you into purchasing every accessory they have and they refuse to take no for an answer. They just stall and try to wear you down until you reach a point where you’ll buy anything just to get out of the store. Pretty much like police interrogators. Now I see how some people who are innocent of crimes will just confess to get out of there. That’s how I felt at Sprint. I was so worn down from the salesman asking me 1 345 673 000 times to buy stuff over the course of 3 hours. I’m filing a corporate complaint. I almost feel like I have post traumatic stress syndrome after that experience. Even though this is my neighborhood store I will never return. I’d rather travel a mile away to the other store where I don’t have to tell someone no 5000 times only for them to ask 50 001 times. Learn to take no for an answer. If a customer tells you no several times over the course of several hours learn to take no for an answer because instead of increasing your commission you might lose the sale altogether because the customer might just leave and go to another store to make their transaction in peace.

Things don’t always go smoothly because it is cellphones, after all. The staff really does do a good job of trying to make things right though.

I wish I could give zero or negative stars.
my roommate and I currently share a plan. My line was added to the account january 2014 as I came off of TMobile. Back in May I broke my 5s and was going to order an insurance replacement. That afternoon I went into the sprint store with my roommate so she could have her screen protector replaced. While there we had the associate pull up our account to see if I was eligible for an early upgrade. Under my current contract I was not and would have to purchase a phone outright. So I said thanks I’ll just order my replacement. He said to hold on a minute while he looked to see if there was anything else he could do. Then the beautiful moment that sounded too good to be true, and I’m now learning and paying for.
He told me if I switched my plan to the all inclusive $ 50 plan and leased a phone I would be able to get a new one. Ok cool this plan is cheaper than what I was paying so what would my phone cost? The iPhone 6 was going to run me $ 25 a month for 2 years. I do the math $ 600. Eh I would rather just order my replacement and own it outright since my service with sprint was subpar I wasn’t even sure I wanted to stay on the service after the contract period. «let me keep looking here, wait, your line is also eligible for a $ 15 device discount.» «Sooo I would be paying $ 10 a month for the 6»? «Yes and you would be lowering your bill by $ 30 as well» «Ok so over the course of two years my lease would cost $ 240 for a newer phone, and my plan would be cheaper?» He responded that that was correct. I asked why my roommate, who had leased the 6+ a month or two prior was paying $ 30 for her device. «It’s a loyalty discount that just happens to be available on your line» I thought that was a bit odd but after reiterating AGAIN what he has just told me, I would have a $ 15 monthly device credit and my plan would be $ 30 cheaper it was too good not to do.
I then asked him about switching my line off of the account and in to my name as we would be parting roommate ways at the end of our lease in September. He said I would just have to do a liability transfer at some point, but the device charge would remain on my roommates bill. So while standing in front of him I have the conversation with her that I will just pay her for the remainder of the device lease when we transfer it over. It’s only $ 240. At this point I’m really happy and thank him for his help.
So I’m in, let’s finish this up and get out of here. At this point he starts to sell me on the 6+ a $ 30 leasing price, but since you have a $ 15 credit you’ll only be paying $ 15 a month. Ok well now we are talking $ 360 but still worth the extra $ 160 more than my insurance replacement for leasing. So my current plan is $ 80 and I will now be paying $ 50 + the $ 15? That’s great! Yeah, not so much.
The following bill was so confusing we just paid it, it wasn’t until the second that I noticed my device was being charged at the same $ 30 rate as hers. I didn’t call right away because I had asked so clearly multiple times on what I was paying I assumed it was a billing error they could go back and adjust once I had the time to deal with it. I also don’t like customer service lines and wanted to go directly into the store I purchased from which isn’t conveniently located by me. I also am very busy and don’t have time to sit on the phone for issues like these. So two months later and my first free day off I make the 40 minute trek in to the store to be told everything the sales associate told me was a complete lie.
Of course the store manager is not in and they can do nothing for me. It’s still cheaper than your last plan he tells me, but its not what you blatantly told me I was getting! I get the managers card and leave and spend over an hour on the phone with customer care that basically tells me they can’t do anything and I should just be happy I’m paying less than before even though im now shelling out $ 720 for a phone I could have bought outright and don’t even own in the end! Oh but you can purchase it at the end of your lease for $ 200. This is supposed to make me happy and ok with being blatantly lied to about my costs and now being stuck in a $ 720 phone I NEVER would have agreed to pay that for. Plus I’m told that discount isn’t even compatible with the rate plan I’m on, so if your system doesn’t even allow it to be set up that way he most certainly knew what he was telling me was untrue! I’m beyond upset not only that your associates so aggregioisly misrepresent your products but the fact that your customer service could care less about honoring what was presented. This has left an incredibly bad taste in my mouth for sprint. I haven’t had the chance to talk to the store manager yet, but beware of this location!

So, initially I was happy with my iPhone upgrade, as the manager was accommodating. Then yesterday I go to the Apple Store to repair my cracked screen only to find out my phone isn’t covered for repairs! When I purchased my iPhone 5 in 2013, it was recommended that I purchase Apple Care so I did, but with this new upgrade, the same thing wasn’t offered to me, leading me to believe that Apple care was just a one time charge and carries over to my new phone. WRONG! I’m now not eligible to get Apple care because of the 60 day grace period and this store failing to be sure I got everything I needed in the event I drop my phone on the ground or in a toilet.

Must be a new team at this store because they definitely deserve a 5 star rating! Bryan has helped me with two phones and is patient, friendly, and insightful! I don’t think I’ve ever had such a quick and painless experience buying and exchanging a cell phone! Shout out to Becky and the guy Bryan was training (I forgot his name) as they were all super smiley, accommodating, and a pleasure to do business with! The other reviews must be outdated because this staff has it going on! This is one Sprint store I am happy to walk into.

One of the best customer service experiences I have had in a long time. I did their switch over plan from Sprint, and the T-​Mobile rep who originally serviced me was inept, possibly new (?) Edgar, one of the managers, was more concerned about my overall T-​Mobile experience that took responsibility and worked through the situation. I’m very happy with my experience and will return to that location if I ever need anything.

as bad as it gets. prepare yourself for an hour of wait before anybody can take care of you. employees are very relaxed… nobody is in any rush. you can even see number of people walking in and just walking out of the store out of frustration. why sprint even keeps that location so customers can get pissed and walk out of here straight to tmobil location!!! it’s my third try to upgrate my contract and… i walked out again… so frustrating

Management is horrible. Took over 5 weeks to get a refund on a simple purchase and required 6 trips to the store and over 7hr wasted on waiting in line. Manager is incompetent and doesn’t care at all about customer. She doesn’t do her job. Also often store is without manager supervision and therefore can’t perform service like simple refund. Worse experience ever. Won’t recommend this store to a worse enemy.

This store (or corporate management) needs to wake up. I’ve been here twice in the last two weeks and each time has taken several hours. There has never been more than two people working, both on Saturday.
My current visit was to cancel service because my daily commute only had data half the time.
Don’t be fooled by the speeds and coverage while in the store. YOU WILL NEVER EXPERIENCE THAT IN THE WILD.
I highly recommend you use a different carrier.

Super helpful via phone and in the store. Scott and Sean were awesome and hooked up my new iPhone 5s while I waited there. Fun convos & friendly atmosphere. Definitely my new sprint store! :-)

I’ve had an ok experience here with Moses (so not 1 star), but the last time here there was only one guy working and he was a dick. Tried getting my problem solved here after the truly 1star place on lasalle and lake couldnt be bothered. When did Sprint stop giving a shit about customer service?

Sean Murphy has helped me both times I have been to this Sprint store. Both times he has been awesome! Professional, as well as friendly and approachable.
He is super knowledgeable, and explained everything about my new iPhone from the options with insurance, the contract, features, and offered to sync my info from an old phone!
Also, went out of his way to show me case/​screen protectors/​etc. even though I did not end up purchasing them at the store.
Great experience, would definitely recommend Sprint, this store, and Sean.

Craig is very rude and not helpful I asked Craig to sign me up with a new phone and new number and he just about refused. Said «it’s more work for me but i guess I can give you a new number». Not really what I expect to hear. Craig needs to be retrained on his customer service skills
I was warned about him before going there but since he was the only one who came up to me after walking around for about ten minutes I figured he was my only choice. If it was my store I would replace Craig.

I want an iPhone…
So I can get it stolen during a mugging by a couple of thugs on the train.
So I can pay $ 40/​month MORE for virtually the same features I currently get with T-​Mobile and my three year-​old Blackberry.
So I’m forced to use a 3G or 4G network which is known to have spotty coverage near Chicago’s Lakefront.
So I can join Apple’s reality distortion field of needing yearly purchases of the same basic phone.
So I can screw myself up by accidentally butt typing anywhere on that stupid glassy surface. I have man fingers; not dainty pinkies. I like physical buttons.
Nice store; pleasant employees; effing high prices for plans with paltry phone options. No thanks, Sprint.

VERY happy with Sprint and this store. Signed with them around this time in October.
Loyal T-​Mob customer since 2004, and even with the corporate store opening on Clark I was tired of the wait times the few times I’d need to go in-​store, and wasn’t too jazzed with what I was getting out of T-​Mobile for what I was paying.
So after going to T-​Mobile to discuss an upgrade and waiting 40 mins I walked out and went to Sprint up the block — what can I say? Their advertising got to me.
Had Moises helping me out within 5 minutes. Told him I was tired of T-​Mobile and wanted to switch. Also told him I’d be the easiest customer he’d have that day. Signed up for the everything plan, got an iPhone, switched my SIM data over, set up my account — I was out in about 30 minutes (which was mostly due to the online account set-​up and transferring from T-​Mobile stuff).
Had good down-​time conversation too, talking about all sorts of things, chatting about Chicago schools and the Bears and whatnot. Set me up with a protective screen for the phone and a case, he got them all set up with the phone and then showed me the ropes of it. It’s held up perfectly since, by the by (my friend’s «BumpIt» case is already looking rotten).
Great, attentive, fun service — but then again, I told him (and kept following up with) «aren’t I the easiest person you’re dealing with today?» and I always try to be. Direct, to the point, get the info I need for my decision = easy transaction for everyone. ETF? Knew it. Restocking? Knew it. Let me know about 2 week return time, the activation charge — very smooth and effortless.
And I LOVE my phone. Great reception everywhere I’ve been in Chicagoland, great voice and reception.
The reason I’m reviewing so LATE after this happened in October is because — yes — when I first got the phone (right when the 4S came out) data speeds on Sprint were slooooow due to the network iPhone blitz. Lately, though, I’ve been pulling good download speeds (.5 — 1 meg/​sec on the download; ehhh on the upload) and pulled in about 3GB of data this month already on my phone, so I figured I’d give Sprint their due. It’s nowhere near my friend’s AT&T speeds, but she pays around $ 150/​mo compared to my $ 90 AND deals with dropped calls so yeah. I’m very happy.
$ 90/​mo + iPhone = happy customer. I was with T-​Mobile, too, but with Sprint, I am already feeling better off. And over two billing cycles, I’ve had no surprise additional charges — just my regular, expected bills.
Thanks, Moises!

The star is nothing… If there if a negative star, that is what they will get…
Ok, here is the deal, coming to this location is always a waste of time for me…
Last year, I was so excited to buy my evo 4 at this location … The guys were so rude, un-​helpful (which means that they only wanna talk and talk, blah blah blah and won’t even listen to your questions), arrogant and bored…
In fairness, some are very helpful, but most of them are not at all…
They are not courteous, not polite and not respectful…
So guess what, I bought my evo4 at radio S. nearby, and I’ve got the best service…
There is an employee there name Craig … Very arrogant, no manners, very rude and no customer service. Don’t know why they hire this kind of people. Do they know that best buy is just few steps away, great service, plus points rewarded in every dollar you spend ?
Don’t go to this store… Workers here don’t and won’t care… So many places to get your Sprint phones… You will not give your hard work money to get mad, aggravated and pissed off by rude employees of this store. Get your phone or sprint services somewhere is where you can really get a great customer service…
And oh, when and if ever you come to this store, don’t ever ask help from Craig… Coz you’ll be pissed off by his arrogant manner… You’ll be like me, mad with a bad experience and ruin my wonderful day …

I wish I had read all these before I renewed my contract with sprint a few months ago. The staff here seems to feel they are doing the public a favor for being there. If you have a problem they can not help you. They direct you to costumer service instead. They would not even get someone on the line for me. I heard one of the staff members say «she can do it herself». The details about what happened to my phone are busy. I mentioned to them that I am on call for work the next four days. Nothing made them remotely empithetic.
If you want to buy a phone or something else they try to be interested. I paid the $ 170 to cancel my Sprint service my experience was so bad.
Twenty minutes later I came back to the store with my T-​mobile bag. I mentioned to them that T-​mobile over night delivers your phone and has something called a loner phone program. I would not have to be with out a phone for even one night with T-​mobile.
So instead of having to wait the tree to five business days for my replacement phone (which cost $ 150 with insurance) they may want to look into the same idea.

Update: Sprint’s Customer Service actually called me back and helped me correct this issue. I would still recommend going to another store instead of the Sprint Corporate Stores if possible.