AT&T

Jelissa
When I was on vacation and my friends lent me their Mophie iPhone case/​chargers, I knew I had to get one. Fate led us right past this AT&T location, so we stopped in and looked at the various models they had.
Super helpful Jelissa took them out of the box to show me, so I picked the $ 80 one that would give my phone one full extra charge. Yay! I was happy to hear that I had 30 days to return it, plus if I had any issue with it in the first year, they would replace it for me. And since they added it to my account, I didn’t even have to keep the receipt. Nice!
Just out of curiosity, I asked how much extra per month a personal hotspot would cost. Jelissa looked up my account and noticed that I was under an old plan and said that for no extra money (upfront or monthly), she could give me 2 extra mb of data AND a hotspot!
Five minutes later, she was showing me how to pull my hotspot up in my settings and where to change the password. And ten minutes later, I walked out of there with all this cool new stuff for just the price of the Mophie.
Thank you Jelissa! You are awesome!

Works fine at street level in most of downtown Chicago. However, as I’m standing in my condo next to floor to ceiling windows, my US Cell phone is working great with 4 bars. ATT phone. .. nada. Bunch of garbage. I’m amazed anyone has an iPhone in this town.

Looking at the overall review it would seem that a lot of people have had poor experiences at this store. ASK FOR STEVE!
I was having a mediocre experience – needlessly waiting for assistance – yet once Steve took over everything went very well.
Professional, informed, experienced and reassuring. It far exceeded my expectations which were, admittedly, low.

THE WORST. I cancelled my land line with them and today cancelled the rest of it. My internet was working all right, until I decided I didn’t want my land line anymore, BUT I wanted to keep my internet. The way they do things is to cancel everything and start over. Bzzt. Wrong.
If I explained exactly what I want once I explained it fifty times. It still came out wrong. This is also the reason I haven’t switched to an iPhone as yet. .. I don’t want to use ATT.
I never got the internet working again, so bye bye, ATT! You are AWFUL and I’ll NEVER recommend you to my worst enemy!