T-Mobile

I walked into the store super frustrated dealing with a recently stolen phone, shifting my account from my work account, and all this other stuff. and I walked out a super-​happy camper with a shiny new iPhone 6S all set up, thanks to the patience, guidance, great attitude, and expert support from Chris. Chris, you made my day and made me a loyal customer. I’ll be coming to this location again if I need anything else phone related. Thank you again!!!

I switched over to T-​Mobile last October because Verizon had been charging me an arm and a leg for the past couple years.
Recently, I upgraded to the iPhone 6s Plus, and I was so super stoked about it. It was a lovely rose gold color, and the screen was gigantic. I thought — WOW, MY SELFIES ARE GOING TO LOOK SO GOOD ON THIS SCREEN…
Fast forward to a week later, my hands and my wrists are in major pain from the size of this phone. If I had gigantic hands, maybe the phone would be a better fit for me — but unfortunately this isn’t the case. Whomp whomp.
I went into the store this morning to see about downgrading my phone back to the 6s, and Joey was so helpful. He was the same employee who helped me with my upgrade a week earlier. He was super understanding, and he made the entire process really easy for me.
I think his name was Joey… whoever the guy is that just recently moved here from Detroit… that’s the guy. THANKS FOR YOUR HELP!

Waited over half hour based on «you’re next in line» only to see someone who came in long after I did walk up as soon as the rep was free. When I protested that I was next in line and had been waiting half an hour, the manager’s response was «he’s just talking to her» whereupon the rep ignored me and just took care of the other customer. They seemed surprised when I walked out.
Skip this store unless you’d like to waste some time and be disrespected.
Walked a few blocks to store on 6^th floor of 845 N Michigan: totally different experience. Manager, Brian, greeted me immediately and I was taking care of business within a few minutes. When a snag arose, Brian called the mother ship and worked out a good solution.
A good manager who’s seeing customers on the front lines makes all the difference!

This place is horrible. They are generally understaffed and when you do get someone to help, they either dont want to help you or simply are not interested. There are better tmobile locations in the city, so I haven’t ever returned to this one.

I had just bought a new phone from a different location. I called this store to ask a question about the restocking fee. I explained to the person on the phone that while installing my case I noticed a chip on my phone. Since I take great care of my phone I wanted to ask if there was a restocking fee if I exchanged it since potentially it was already like that.
He replied «Oh you chipped it? Yes there is a restocking fee. May I suggest buying a case, we have them starting at $ 10.»
Thanks dude for putting words in my mouth and not listening to a word I said.

If you like standing and waiting in a store for 30 minutes without any assistance while sales flunkies congregate together doing nothing, this is the place for you! I went in with the intent of purchasing an iPhone and switching service to TMobile, but the customer service in the store was so incredibly bad that I will likely go with AT&T instead.

I walked in to this t mobile thinking it would have excellent customer service being downtown right? wrong.
i had a few questions about my phone and wanted to exchange because the note 3 is too big for me, anyway the lady there didn’t even think to ask me if it had been 14 days or not, she just said i couldn’t exchange it blah blah blah… until i had to call my dad because i was so confused and then realized i was within the 14 days and then she replied with «oh, in that case you can»
didn’t even apologize.
after that, i tried to switch some stuff around with my account and everything was a problem. This lady was so rude, she made every excuse to not give me what i wanted, and on top of it she had an attitude. When i told her i was within the 14 days, she gave me the biggest attitude and said «well do you have a receipt with you?» thankfully i did, but either way, she could have easily looked it up i’m sure…
Also, my dad needed to authorize me to be able to change things on the account and while i told her my dad did authorize me she kept telling me she didn’t think so by the way i was telling her that he did. she wouldn’t even look it up, she just said she didn’t «think» i was.
i wanted to talk to her manager but was even afraid to thinking she’d mess something up in the system on purpose so that i wouldn’t get a new phone.
overall, it was a horrible experience. never going there again, and never recommending this place either.
i may just look like some college student, but i will not tolerate a customer service representative thinking they are too above me to deal with.
i too work in customer service and i have never told a customer it couldn’t be done. i have always tried my hardest to help.

Why does the address say its between Fairbanks and McClurg?

I have been a T-​Mobile customer for many years, and I had my last phone for about 5 years. Yes, it was much overdue for an upgrade, so I went to this T-​Mobile store in Streeterville. Someone immediately came up to me when I walked in the door to assist me. I asked if I could upgrade my phone, he checked the system, and said yes. I told him that I wasn’t looking for anything fancy: I didn’t need a data plan and I didn’t want to pay for a smart phone. He told me that to really do anything, I would need a smart phone. I told him again that I wasn’t interested in a data plan because all I do is make calls and send text messages, and he halfheartedly showed me the teeny tiny display of phones that do not require a data plan. I pointed to my phone, which was a touch phone but not a smart phone, and said I just want something that isn’t 5 years old anymore. He then tried to sell me a $ 200 phone, which I already told him I didn’t want. In the end, I let him know I’d find something somewhere else.
The staff member I spoke with at this T-​Mobile store clearly was only interested in making a sale and cared very little about what the customer wanted. He kept trying to sell me something I already told him I didn’t want.
Instead, I went to the T-​Mobile store in Chinatown later the same day. The man there was not only nice, but he listened to what I asked for and gave me what I wanted. I ended up making a purchase there (Nokia Lumia 710). The T-​Mobile store in Streeterville definitely lost my business last week.

I have a T-​Mobile Blackberry that suddenly developed an issue – none of the apps that determine the phone’s location could find it. Some of them kept using my last known location, which is my job a few blocks away from this T-​Mobile store.
So I come to this location on my way to work to see if they could get it working again. The associate I spoke to of course first asked me if I had turned the phone off and back on again, which if course I had done, because don’t we all try to fix our electronic devices this way? He then told me that he wasn’t sure how to fix it, but another associate was a «Blackberry expert,» knew a lot about Blackberrys, etc, etc, and would be able to identify the problem. She was in the store, but not on the floor, so he took the phone in the back to her.
A few minutes later, he came back and told me that she had looked at the phone and determined that it was working properly. I saw that she had gone to Blackberry Maps and the app open on the phone. (He was gone such a short amount of time I’m pretty sure this is all she did.) I tried to explain that the apps just used my last known location, and even opened another app that specifically stated that it was using my last known location as it could determine my current one. He just nodded and said, «Mmmm,» and repeated that the phone was working, I just needed to turn the phone off and back on, then wait a minute. Of course this «expert» never came out to talk to me herself.
So that’s all the technical knowledge it takes to be a T-​Mobile phone expert. 1. The phone is working, you just don’t realize it. 2. Turn ot off and back on. 3. Wait.
Anyone remember that SNL sketch from the Chris Farley/​Adam Sandler era where they played the Gap Girls? And any time a customer asked a question about the clothes, they’d say, «Didya cinch ‘em?» Well, this was the T-​Mobile version of that. In other words, this location is good as a joke only.
My Blackberry? Yeah. Still doesn’t work. Thanks so much for your expert assistance. There are T-​Moble locations practically every ten feet. I have no reason to return to this one.

Sales Associate Wilma at this location rocks! She always happy with a smile no matter how busy they are… also she is very knowledgeable. She helped me so may times with my account and to set up my new phone. I had some bad experiences in this location before but now each time I see her love coming in there. Because of her I gave them 5 stars!!!

I have dealt with Tmobile for a few years now (mostly over the phone) and I mostly would walk into any location and deal with whomever was working there. I have never been this happy and/​or satisfied til now. One day, while walking around Michigan Ave my wife and I decided to go in to get a new family plan and a couple new phones.
We dealt with the store manager and another staff member that day… and what an experience it was. They were both very helpful and so courteous they answered every question we had and explained everything to us to the «T.» They offered us some special for new customers which really makes you feel special even though that special might be their on-​going special for everyone. But it’s just the way the staff works with you, talks to you, and explains things to you that makes you feel good. And yes, we felt good and we signed up.
Every time we had any issue with the hardware (which was 2 issues) we walked in to the location, they recognized us, and they helped us out until we were satisfied and happy. And on top of that, they did not make any gestures to seem like they were upset or frustrated (like other locations) and they did not try and hurry us.
Very good people that are helpful and courteous. Very friendly and they really make you feel like they care. A+!!

I’ve had Tmobile for years and I never really have had to go into the store for anything. However, I’ve been to this location twice in the few months.
They have excellent customer service!!! I’ve always been greeted and actually given a time frame as to how long it will be before they can help me. Typically, there are 2 people working in the store so sometimes you may have to wait a bit but it’s worth it. They give you full attention and with a extremely pleasant demeanor.
I’m giving a shout out to Wilma! She’s great, super helpful and nice. First time, she helped me lower my bill by $ 30. Yea! Second time, she helped me pick out a phone. She’s honest and doesn’t try to upsell which is appreciated.

I have gotten my last two phones here (over two years) and both times I was in and out relatively quickly. The sales people are fairly helpful but not as knowledgeable as I’d hope them to be. The guy who checked me out yesterday was super friendly, which I appreciated.

I was having some trouble with my phone and decided to go to a t-​mobile store to get it straightened out, bad idea… I walk in, it’s only two people in there working… This is a downtown location, right off Mag Mile where you’re going to get a crowd at one point and time and there’s only 2 people working in the middle of the day??? Well of course those two people were occupied but one worker was just standing there with a customer as he talked on their phone (to customer care probably), she said nothing to me & I know damn well she saw me standing there…
So I went up to her and told her my issue, instead of trying to help me, she sits me down and calls the customer care number so I can talk to them about my issue… What the hell?! If I wanted to do that, I could’ve did that at home, & had the nerve to be rude, so now I got a attitude with her. I was so pissed…
At this point the store is extra crowded and People are just standing there waiting to be helped, they didn’t even say «hi, I’ll be with you in a moment’ or nothing…
Bottom line, I WILL NOT be going to this location ever gain…

I’m shocked that people have written bad reviews. Perhaps I’ve just been extremely lucky! I have been going to this location for quite some time and absolutely love it. Everyone there is SO helpful, SO friendly, and gives honest and thoughtful recommendations on phones. Yes, they are a bit slow sometimes, but when they are helping you, they are patient, calm and give you their full attention.
When I went to upgrade my phone, the sales associate was extremely helpful, tried to discourage me from buying a particular phone (which I should have listened, because I ultimately brought it back for something else!), gave me options for a payment plan for the phone, and answered all my questions! Not long after that, my phone was stolen (or possibly lost during the St. Paddy’s day parade :)) and I went in crying and so upset. The staff was really cool, they gave me a loaner phone without charging my card, and took care of everything for me. I can’t say enough about this store. I just love the staff!!!

If it were possible to give a place zero stars, I would.
Perhaps I’ve just become to too difficult of a consumer– When I enter a store, I expect the SALES PEOPLE to have more knowledge of the products and services they offer than what I know just from 5 minutes on the company’s website.
The first time we went in, my girlfriend had a question about the blackberry phone plans that were not answered in the many brochures they have lying around. The woman who helped us went straight to the brochures, even though we said, «We didn’t find the answer in those.» Needless to say, she does not find the answer, and then, get this, has to go to the company website. Again, something we could have done at home.
After much hemming and hawing, we get somewhat of an answer to our question. We left the store because the Blackberry plan was too stupid.
A few hours later, we were still in the area and decided to go back because the gf had decided she wants to get a Sidekick (per my slight coercion). So, we go back in, and this time, talk to another woman working there. This lady could not answer our simple question about whether T-​Mobile has prorated Early Termination Fees. I had read the news about them adopting this a few months ago, and just wanted the details. She simply said, «I don’t know.» Meanwhile, I’m on MY Sidekick looking it up because, we might as well get an answer somehow.
As she begins the process of ringing her up, it gets pretty painful. When you add a device-​specific data plan to a voice plan at T-​Mobile, the prices are different. For example, I pay a certain amount for my voice minutes and then an additional 19.99 for the Sidekick Unlimited data plan. If one were to buy the Sidekick with no voice plan, they would pay 29.99 for the Sidekick Unlimited data plan. Anyway, this woman was completely unaware of this fact and tells us that the only thing showing up on her screen is the 29.99 data plan. I told her it is 19.99 because of the fact that she’s also getting a voice plan, and she just doesn’t respond. So, she asks one of her coworkers who tells her «Yes, if they get a voice plan, then it’s only 19.99 for the data plan.»
Isn’t this getting painful? Well, it’s not over yet.
So, then she tells her that the phone is 199 with a two year contract and NO mail-​in rebate. Even though, clearly on the labels, the phone is 199 for the phone with a two year contract PLUS a mail in rebate of $ 50.
At this point, it’s like, why even bother with this idiot. So, the gf stops her in the process and is like, «I’ll just do this over the phone».
Way to go, T-​Mobile.

Enjoy your fancy iphone that I’ll never have because I just signed yet another year of my life away with t-mobile…sigh.
I decided to bite the bullet and get a blackberry being fully aware that someone who’s as addicted to email as me should never have a blackberry. My husband and I took my year old phone to t-mobile…the phone is pretty much attached to my head these days and had taken quite a beating (buttons falling off, needed to be charged every hour, etc). T-​mobile told me I was in luck and because my phone was falling apart after just a year I could get $ 100 on a blackberry. Oh goodie– with this deal (note the sarcasm) my upgraded phone would only cost me about $ 400! I’d rather have a purse, but decided the phone was more of a necessity.
One of the sales associates helped me (and by help I mean pretty much stood there while my husband shared all his knowledge) decide on the blackberry curve. And since I was getting a slight discount on this phone they added another year to my t-​mobile contract… hence the lack of iphone in my life for the next 2 years.
The sales guy switched over all the #s from my old crappola phone to my blackberry and in the process lost a few #s. But he told me it was OK since it was only about 5 #s. What? Those could be 5 very important #s! My husband went thru my phone and discovered it was more like 30 – 40 #s, which we had to replace. In addition to that I wasn’t that impressed by the service– my guy and a few of the others didn’t seem to really know much about the phone. And thank goodness this technonard is married to someone who understands this stuff or 2 weeks later I’d still be trying to figure out how to turn on my phone!
After a few weeks my blackberry curve and I are bff. As I assumed having email at your fingertips is quite dangerous. I’ve been waking up in the middle of the night to check email and have even emailed while driving (and if you’ve been in the car with me you know that’s not a good idea!). Anyone know of any self help groups out there for blackberry addicts???