Georgetown Valet

The new owner Young is SUPER friendly and talkative. She greets everyone with a smile, which is how good customer service should always start. I must say it is the best dry cleaners in town. Great work on alterations as well.

If only I could give this place 0 stars! They are God awful and incompetent. Took my dress here last minute for alterations and the incompetent tailor took it upon himself to remove an important part of the dress! And they wouldn’t even give me my money back.
Please do not get anything tailored here. This is the second time I have had to use them last minute and both times I had horrible experiences! DO NOT GO HERE!

Average dry cleaning but some of the worst customer service I’ve ever encountered. The manager disrespects her own customers. Don’t expect a friendly or respectful attitude from her, she is strictly about money and business. This dry cleaners lost an item and damaged another item but no apologies from the manager and no refunds and no compensation for what they damage. There are better places in the area who care about their customers and have better service. There is a dry cleaner in Bethesda that uses less toxic organic solvents that would be worth checking out.

If no stars were an option that would be my selection. If you like watching theater in the round and a puzzled look when you go to pick up your clothes then this is a dry cleaners for you. If however you want your clothes on the promised date I would suggest going somewhere else.

I had a garment that needed some fairly tricky alterations. Their prices were quite reasonable, and the quality of the work was outstanding. Their service was friendly and very thorough, and they finished the work ahead of scheduled. Many, many thanks!

I feel badly writing this, because I really like Cindy the owner (manager?), but after my recent experience, I can’t recommend nor use them any more. I brought in two brand new dress shirts to be laundered. They succeeded in breaking every single button on one shirt and most of the buttons on the other. To make it worse, they said it was my fault for having nice dress shirts pressed (they offer «hand pressing» at $ 8/​shirt,
!) and are charging me $ 1.50/button to repair/​replace them, a total of $ 24!
Sorry, but I’ve been having dress shirts laundered for over 20 years now and have never had this problem. Time for a new cleaners.

Don’t go! I brought four shirts here to be dry cleaned. I had some sweat stains on the collars and some dirt on the cuffs. I had been using the dry cleaners in the building where I lived and when they couldn’t get it out, I took it to Georgetown Valet, despite the fact that they had only so-​so reviews online, because they were local. Shame on me.
When I first brought my shirts in, the woman up front told me the shirts needed a deep clean, rather than a simple wash to get the stains out. She also said it would be about $ 6 a shirt and seemed nervous while telling me the cost. That WAS expensive but I wanted my shirts cleaned, so I sucked it up and said – okay, let’s do it.
Several days later, I returned and another lady – who I think was one of the owners – brought my shirts up front. It looked as though NOTHING had been done to them. The collars and sleeves still were unacceptable. She explained that the woman who took my order was a temporary worker and must have misunderstood that I wanted a deep clean because the shirts had only gone through a simple wash. First of all, I’m not sure how that’s my problem and then, amazingly enough, the woman who returned my shirts now (again, the owner) STILL expected me to pay even though I hadn’t gotten either the service I asked for or clean shirts.
The owner suggested I leave one shirt for a deep clean to see how that went (note, she did not guarantee it would clean the collar or cuffs), so despite my hesitation, I did so. Well, I came back several days later. The same owner was there and she showed me my shirt, which still looked terrible.
I complained and reminded her that I hadn’t had the service done right the first time either. She hesitated then took me through the process they use to clean the shirts, which I didn’t really care about, since it obviously wasn’t effective. I complained a little more and she hesitated again then said, let me get you a plastic bag for that. In other words: I don’t care. She expected payment, which I probably shouldn’t have done, but I just wanted out of there… I did not want another frustrating conversation with someone who obviously does not care about the quality of their service.
Take note: this place provides a service, NOT clean clothes. If you’re not happy with how your clothes are when they come back, you will still be expected to pay because a service has been delivered.
You want a GREAT dry cleaner in the Chevy Chase-​Bethesda region? Go to Chevy Chase Valet on Wisconsin Avenue in Bethesda. I wrote a Unilocal review for that place too that’s worth reading. Don’t go to Georgetown Valet – the place not only has shoddy cleaning service, it has shoddy customer service.

I live around the corner from Georgetown Valet. They are very overpriced, service is poor and the staff (especially the woman) is extremely rude. She gave me a bill for dry cleaning and hemming which did not include the full total on the receipt. When I went back she said that I owe $ 83 for hemming and a couple of dry cleaning items. When I hesitated, she proceeded to scold me for not requesting the full total from her. Not only did she mislead me on the price but also left me bitter with her extremely rude behavior. I am not surprised to see all the horrible reviews of this place. Even though the store is extremely conveniently located, I will never be back there again and I would caution others from going there as well

ehhhh… I can’t say how much I would love for this to be a great dry cleaner with great prices and service, but it’s really just average cleaning. The service is okay, the quality is okay, not great… I have to admit, I’m really lazy and forgetful. I need to have a local drycleaners otherwise I’ll never get my clothes back. the Friendship Heights georgetown valet, is fine, nothing outstanding, nothing horrible, but nothing to write home to mom about either. I wish there was a great and cheap place to drop my dry cleaning, but so far I haven’t discovered such a place, so this will do…