FedEx Office Print & Ship Center

I want to praise Cesar for his outstanding service! I came in to get a huge job done for my client that also was a logistical nightmare shipping wise! Cesar was very composed even though I was visibly very stressed out and he took charge of the situation. He finished my complicated order and got it delivered cross country the next morning! I was very shocked to learn that he is only the assistant manager even though they don’t have a general manager in place, I’d like to tell the powers that be that he Cesar needs to be promoted asap!!!

I’m not one to normally write a scathing review but if I could give this place 0 or negative stars I would. A little less than a week ago I came to ship 2 fairly large items across the country to a buyer in California. I only had one of the items at the time since I was shopping around trying to get the best prices from different shippers like UPS. The staff weighed my one item, measured its dimensions, and I told them that I wanted to send another one just like it, via ground shipping, in a single package, with a few extra items. They told me that this was possible and quoted me a price of $ 130, which sounded great to me — I simply had to drop off both items within the next several days.
$ 130 was the price I had quoted the buyer of my items and that was what he was prepared to pay. Actually he told me that he was prepared to pay a little more. I later came back to drop off both items and the same staff that had quoted me the $ 130 told me to just leave the items and that they would pack and ship the items, and send me a receipt later. I accepted this under the assumption that the quoted price was still more or less at $ 130.
Sure enough, later that day, I received a receipt via email for $ 390! Are you kidding me?! I had expected to maybe pay at least a little more but $ 390 was completely unreasonable given the price that I was given! I did ship a few more items but the $ 130 quoted price took that into consideration. Of course I contacted the buyer and he was furious with me since, of course, he paid for shipping. If there was going to be such a price difference I should have been notified! The buyer told me out right that if he knew shipping would be so high he would have never purchased the items I had sold him. Since I want to maintain my integrity as a seller and wanted to have good will with the buyer, I offered to pay for a substantial amount of that price difference.
When I called FedEx later, they had told me that they ended up shipping my items separately, after I had told them to ship them together as the items were not very fragile. They had told me that they could return the items and I asked if I would have to pay for the shipping back to this location as the package was still in transit — the staff member told me that he didn’t know if I had to pay for shipping back.
Now again, I had expected to pay more but the difference between the price I was quoted and the actual price of shipping was just too high and I should have been notified of this while I was at the location (not via an emailed receipt). I also have many more things to sell and ship, but I certainly will never come back here and I will not recommend this place to anyone.

Very happy with their service and ability to do what I needed.
I needed a large run of a poster printed. They did a proof on their machine and it was great – good color, constant print and quality paper. I asked for a quote on the full run, and was pleased. I went home to make changes to the file.
When I retuned later, there were different people and it was a song and dance to get the price I was originally quoted. They have different prices depending on how soon you need it – they print larger, but less expensive per piece jobs at other facilities. But that led to a lot of confusion. It took several phone calls to get the first price, and then when I came to pick them up the price had again gone up.
It got fixed, and with a smile – everyone was working to get things resolved. But for some reason things were very spongy in terms of price. Had the 2^nd guy waited on me to begin with I would have ordered the posters on-​line.

The particular staff member assisting me was rude, snooty, snappy, and all-​around crappy. The printing services were also very expensive, and they didn’t even turn out looking all that nice. Minuteman Press nearby is the polar opposite — a standout example of excellent, understanding customer service. I will never go back to a Fedex Office Print & Ship Center.

Well, dealing with the staff here is like russian roulette… sometimes they’re good and other times not. The guy with the beard (I don’t know his name) behind the counter has the customer skills of a charred brick. In all fairness, he was once helpful but all other times he acts too cool for school and like you’re an annoyance to him. When I went up to the counter for help today he just stared at me as he walked toward me with no greeting, but I still greeted him. I told him that the fax was taking a long time to print the confirmation (about 3 minutes). All he said is that, «you have to wait» with a very unapologetic sort of «that’s the way it is» attitude, and seeming slightly annoyed. I don’t know about you guys, but when I usually use a fax that I’m paying for I don’t have to wait that long for a confirmation. Now if this had been a one time situation with this guy, then I probably would’ve let it bounce. But it’s not the first I’ve had to deal with his crappy attitude. When I voiced my concerned to the manager about him, he apologized but didn’t have much else to say. If you’re going here to use the self service features then it’s fine, but otherwise proceed with caution.
What’s most important to point out about all of this is that these people don’t seem to understand that if you show a little respect, you’ll get respect.

It’s open ²⁴⁄₇ which is nice. The staff here is friendly… they’re pretty understand of your needs. Once I really needed to make a delivery on a Saturday and called the store to see if there was any way they could just wait for ~5−10 minutes. I was expecting some sass, but the lady on the phone was really nice about it and explained that while she could not do such a thing, the driver was probably stuck in traffic and explained that I had about 10 minutes of wiggle room.
The thing I DO NOT like about this is the time spent… they usually have only one or two people working all of the stations and so the WAIT IS TERRIBLE. In addition, fedex is just expensive. If you have to ship something far away (to a place such as Hungary), it costs more than $ 100 to ship a small magazine… compare that to the $ 11 I spent at the US Postal Office next door. Meh. But for quick printing needs, etc… come here, especially late at night when all other places are closed.

This place is terrible. Every time I have gone in they only have one person working, trying to help multiple customers at the same time. While I felt bad for the employee, it was very unprofessional how they treated me. They have very poor customer service and actually told me they couldn’t help me when it came to making a couple of color copies because they were too busy and didn’t have time to reload the copier. I will NEVER go there again

I just had to make an international shipment, they were open at 6am in the morning, staff was very friendly and helpful. My shipment arrived there on time. Thank you guys :)

I had a brochure printed at another place and realized on the way to. My meeting that the pages were bound out of order. manager here very generously let us use their facilities to fix this without insisting on a purchase. I’ll make that up to them by having my next brochure printed there. thanks!

Open ²⁴⁄₇. That’s awesome for the neighborhood. It’s great to have a couple shipping spots within Bethesda so there is always one walking distance.
The staff was friendly and fast. I also didn’t have to wait to long.