KBR Kitchen & Bath

Had a complete Kitchen remodel in fall of 2014. gutted my 13 – 14 kitchen and installed new design craft cabinets new countertop, new appliances the whole shabang. I worked with Armagan and found him to be incredibly helpful and very responsive. The overall project took a little under 4 weeks and stayed on budget, aprox 30k. The price I was quoted, was the price I paid. Overall, I would highly recommend Armagan and KBR. The crew did an overall good job and was relatively clean. I would just keep an eye on them, some days they didn’t show up, but the end product and the overall positive experience, I can forgive.

I wish I could give zero stars. This was truly a horrible experience working with KBR project manager Mickey Blackman. No matter what you decide about whether to work with this company, do not allow them to assign you to Mickey. He is horrible. This is taken from my Better Business Bureau complaint against them:
Major Problem One: So-​called «One Stop Shop» All Inclusive Agreement. When the contract was signed, there was a design for bathroom and kitchen remodel and a description by the project manager of an «all-​inclusive type» arrangement whereby «all labor, materials, equipment and services» were included. When we asked if there was a limit on the materials cost, we were told «it does not work like that.» We insisted that surely there must be allowances like in the other bids from contractors that we had received (and we showed him one we had received from a competitor), but he explained that they have already factored in the costs of the highest end products and if our selections cost more than what they allotted, then they would eat the difference. I specifically gave the example of: what if we wanted a $ 1000 LED mirror, would that be included? We were told unequivocally, yes. He claimed that the addendum to the agreement would include this level of details once he made changes to the design which he unilaterally proposed without us asking for the change. With this understanding and an agreement which had no allowances and a statement that KBR was responsible for“all labor, materials, equipment and services”, we signed. But in the end we never received an addendum, as described below. And throughout the process we were constantly harrassed for our material selections even though we repeatedly asked for guidance with regard to where to pick from and how much to spend. We were given no such guidance but only AFTER orders were placed, in several instances it was demanded that we should pay the difference in cost between what they had allotted and what was spent. despite admitting that their project manager was at fault in failing to structure the agreement and making empty promises, they still over-​charged us in the end. We were told that the project manager was almost fired over this screw up, yet they continued to try to press us for more and more money. This business practice appeared to be purposefully misleading with the hope that most customers will just pay what they asked. This is a completely unfair business practice and consumers deserve to know that this is how they do business.
Major Problem Two. As mentioned above, KBR was supposed to confirm and provide an addendum to the agreement on the first day of the project, per the requirement of the contract. The project manager claimed that he could improve on the design we had commissioned from an architect but his own on-​site manager rejected his proposed changes because it was not appropriately spaced. I along with the on-​site manager spent hours coming up with the revised design that solved the spacing issues that the prior design had. The on site manager operated independently from KBR and had his own company. The KBR project manager never came to the meeting where we did this even though he was called. He never even called back. And we never received an addendum laying out the specifics on the first day or any time thereafter even though we repeatedly asked for the addendum. Despite that the project manager did not honor this requirement of the agreement, workers began demolition prior to the project manager even arriving on site to confirm what work/​design was to be done. Then the project manager demanded the next installment of payment. When I told him that I did not feel comfortable making the next installment because we still had not confirmed a design as required by the agreement, he responded that then the work would stop if I did not pay because they needed the money to pay their workers. With half of our basement demolished, I felt there was no choice but to pay and I never got the addendum that we were owed. The failure to nail down specifics about what materials were selected in an addendum as promised led to much grief and delay in the ordering process as described above. Again, this was entirely unfair for him to have done. When the General Manager of KBR was informed of this, he admitted that this was improper and waived some but not ALL of the additional charges.
Other Problems. The major problems above led to a 30+ day delay in project completion. Also, the project manager was very rude towards us and basically stopped all management of the project after he was reprimanded by his boss in front of us and he told us that his commission was being taken away because he admittedly screwed up. We basically managed the project ourselves with the on-​site manager from thereon out. The project manager was involved only to add delay in the materials orders (and misorders), much to our disappointment.