Every time I go there something is wrong with my order. I say plain and it comes loaded. Fries are either cold or soggy never fresh. Ordered my daughter a salad and it was 5 days past due and rotten. This place needs new management and less kids working there or at least some training.
Baby B.
Tu valoración: 4 Chesapeake, VA
The food here is pretty good for the most part. I’ve NEVER gotten cold or stale fries. They get four stars only because I came inside one day and every table needed to be cleaned. We told the crew and they seemed unconcerned but they did clean up the dining area.
Tanya S.
Tu valoración: 1 San Clemente, CA
The past years we been here this is the only McDonald’s we go to due to where we lived. This is the only McDonald’s I love how they make the breakfast burritos. So I come her every chance I get for it and from my house it take me 18 – 20 mins. So I always order a 10 –15 burritos for me and my family. Today I got the chance to go and order some and first time ever they denied me from the burritos. Today I tried to order 7 burritos and whoever that was on the grill and the person in charge refuse to make some for me. at first they were ok with making one than I hear them from the drive thru arguing about it and than all of a sudden they said no completely. Than the Lil girl came and refund my one burrito that the cashier mistakenly put on my order instead of the 7 I ask for. So I ask the girl, u guys can’t make it or won’t make my burritos for me and she said sorry we can’t pull anymore items to make it and than she turn inside and said to whoever was looking at and said, «well the burrito thing is done with». Me and my husband start hearing all of them arguing inside and yelling at each other. it looked like they were all high school kids. I was very disappointed today of how we was treated. This place need a leader that are willing to make the customer happy and appreciated.
Lynne P.
Tu valoración: 3 Chesapeake, VA
I would like to commend both the owner and GM of this location for calling regarding my last visit. I appreciate them both taking the time out of their days to address my issues. I was a bit harsh in my review but not without complete merit. I will say that my husband and I have since been back(before speaking with Laurie) and had a very tasty big mac dinner. Our fries were hot and our Macs neat and delicious. That visit would have rated a 4 had we not had to wait for our fries(though it was nice having right out of the basket fries). I don’t know how they can fix the nuggets issue short of wasting a lot of food because they do seem to have a short life span. If cold nuggets had only happened once I would have rolled with it but maybe nuggets aren’t for me and a greater being is trying to tell me something(that I keep ignoring). Either way, THANKYOU for calling and asking how to remedy it from happening again!
Abraham L.
Tu valoración: 4 Chesapeake, VA
I’ll give credit for a nice building with good seating. The McDonald’s doesn’t do anything other than give food like every other McDonald’s, but the only other thing I’m impressed with is the convenient location.
Renee G.
Tu valoración: 5 Franklin Park, NJ
I know, I know — it’s just McDonalds right? But the crew here were super nice and helpful. We got here just before the breakfast menu switched to the lunch menu. We ordered our meals but accidentally got lunch menu meals instead of breakfast. We realized this when we were back in the car so about 5 – 10 minutes passed before we went back in. When we did there were no eye rolls, no «sorry it’s too late.» They made it right for us and insisted we kept the lunches too. Too bad we are road-tripping or we’d be regulars here. Good work you guys — and thank you!!!
David C.
Tu valoración: 1 Chesapeake, VA
One star for a nice new building. Ordered quarter pounder meal. Bun was stale and hard. Tried to eat it but gave up. Gave it back to them. No thank you on a replacement. Even using a McDonalds standard the food was not good.