Superb Alterations

Terrible service. Workers are brusque and rude, prices are sky high. Will find somewhere else.

DO NOT EVER GO HERE EVER. Regina, the lady in charge, is the single most rude person I have ever had to deal with. When I dropped off my dress, she gave me a hefty $ 150 quote for alterations to my dress. She told me I had until tomorrow to decide if I wanted to follow through with the order. I called her today to cancel and she yelled at me the entire time we were on the phone and told me I would have to pay anyways. She told me, «you won’t get your dress back» and she hung up on me. Terrible customer service and truthfully didn’t know what she was doing when she was pinning the dress. Uneven hems. COMPLETELY UNSASTISFIED WITH THIS PLACE. Biggest regret of the year so far. Go anywhere but here.

Do not give them your business. I went in to have 3 nice hand-​me-​down pants for my step-​son shortened. He was measured and 2 weeks later I picked them up without him. The next weekend he put on a pair and they were at least an inch if not more too long. He was walking on them below his heel. We went back in and I stated that the pants were too long and the woman’s first words were «And who’s fault do you think this is?» and glared at me. I was taken aback. She then stated that we had come in with sneakers, not the dress shoes and therefore it was my fault. She said it would cost $ 12 to redo the alteration. I said I had the dress shoes with me and needed it done, at least one pair. However, I had my step-​son try on the pants with the sneakers, they still dragged on the ground. When she saw this she said I had said I wanted them long so he could grow into them and it would be $ 8. What BS is that?! I had one pair done in one hour as I want nice pants for church this weekend. I will not pay for the other pairs to be altered there even if it were free now.
This is the worst customer service I have had in a years. Expect a bad experience.

Wish I’d read the reviews before visiting this place. I don’t know how these folks manage to stay in business. The couple in charge seemed unhappy and resentful. I took a pair of pants in to be hemmed. The woman behind the counter told me my $ 100+ yoga pants were «cheap.» She pulled out a pair of pants from behind the counter with a $ 425 price tag to demonstrate just how cheap mine were. Not sure what she was trying to accomplish, but I chose to take my business elsewhere. I give them an A+ for their ability to drive customers away. I found a seamstress next to Spudnuts and couldn’t be happier.

I’ve been a customer here for about three or four years. They do terrific work; wife runs the front of the shop and husband (rarely seen) does the alterations. I cannot say enough about the quality of the work and also the friendliness of the owner (wife). She greets me by name, asks about my family, and recalls much of what I say many months later. I recently brought in a jacket with a damaged button (cleaners fault) and she didn’t include that work in what I was charged for other items to be tailored. I’m an employee at UVA and I plan on coming back to Superb for many more years!

This place has the WORST customer service I have ever experienced. I had some jeans hemmed and a dress hemmed with the shoulders taken up also. You pay when you drop things off.
I went to pick up my items and the woman said «I charged you the wrong amount when you dropped off, you owe $ 10 more dollars.» I said, very politely I might add, «I paid what was quoted, I’m sorry you charged me the wrong amount, but this was not my mistake, so I don’t think I should have to pay.» The woman then said, «Ok, my mistake, it’s ok.» As I walked away, in front of another customer, she says, «I HOPE I NEVER SEE YOU AGAIN.» I of course turned around and said, «excuse me? Why would you say that? It was not my fault you misquoted me and I was very polite about it.» She then said, «I said I hope I never see you again. bye» and waved her hand.
I can’t believe someone in the customer service industry would say such a thing to a customer. I’ve never had someone who provided me a service be that rude. You guys will definitely NOT see me again and I will never recommend this alterations place.
Jeans hemmed — $ 13
Dress hemmed — $ 13 (but she was supposed to charge me $ 23 apparently)
Dress shoulders taken up 2 inches — $ 45
Also — If you check the reviews on google for this place, you will see that this woman has been very rude to a lot of other people as well.

Superb Alterations did a wonderful job on my husband’s suit the week before our wedding. At first they’d indicated a 4 day turnaround for a suit jacket and pants, but the proprietor worked with our needs and got it to us in 3 work days! The fitting was a matter of moments in her shop, and we were very happy with the results.
Additionally, the shop is EXTREMELY clean and tidy. Very nice to see that level of perfectionsim when you trust someone with your formal clothes.

Overpriced and bad service. When I called to ask for an estimate (hemming dress and sash, and shortening halter of a brides maid dress), the man that picked up told me that I needed to bring it to the place. Fair enough. I drove over and got the dress looked at. Grand total: $ 100 for those three alterations. She told me that there were three layers and that’s why it added up to the amount, but honestly, one didn’t even have to be hemmed – just cut. Not to mention they were both very unfriendly. I left and took my dress to Stitch in Time, and paid $ 55 instead.