Stitch in Time

I take all my alterations to her and have never had a problem. She’s also done unusual things for me, such as finishing the ends for some material to be used as a throw.
She always texts me to let me know the items are complete. She is frequently done with the work in advance of when she projects she’ll be done.
She’s always been very helpful and I always come back.

Take all my stuff there. Never had a problem. Perhaps the other items were too complicated. But for pants and regular stuff she has been good, timely and nice.

First, the store is called Stitches in Time and it’s located behind the Jiffy Lube and Starbucks on Berkmar Dr.
My fiancé works around the corner so he dropped a dress of mine to be taken in about an inch (with the dress pinned). The seamstress had some questions but we talked through them on the phone and I thought all was well. A week later my fiancé returned to pick up the dress and she hadn’t even touched it. Although I wanted to wear the dress that weekend I was understanding. I came in to try on the dress for the seamstress and she pinned and chalked. She didn’t spare my feelings when she said how cheaply the dress was made, making it hard for her to alter (!)
4 weeks later I still don’t have a dress. I called her to ask what was happening and she said she hadn’t touched it because she was nervous about the stripes matching up on the dress. What?! So you just let the dress sit there for 4 weeks?
Now the icing on the cake: I told the seamstress on Tuesday that after 5 weeks I need the dress by Friday. She calls 5:30 on Wednesday night and says the dress is ready. She’s lived up to her promise! Not so fast. I am ready to have my fiancé pick up the dress the next day but the seamstress is going on vacation and won’t be at the store the rest of the week. Ok. She offers to call me when she leaves work to meet me by my house. Redeeming herself! Nope. I never received a phone call. I called her and it went right to voicemail. I had to leave a message like a dork…“give me my dress!“
I understand that not all alterations are simple and some take time. But 5 weeks? Especially after she clearly stated that weeks went by when she didn’t even look at the darn dress? And now I have missed 2 opportunities to wear the dress (ladies, you know how annoying that is). I can’t even speak to the quality of her alterations and I am afraid I’m going to have to go to People’s Court to get this resolved (kidding, but seriously). I obviously do not recommend this store.