Discount Tire Store – Charlotte, NC

At an unexpected and very inconvenient time, the staff at Discount Tire (S. Blvd), provided excellent service to get me back on the road. Kudos to Andrey Kvotchenko for his personal attention to my case, start to finish. I highly recommend all services available!
Teresa

The day before Thanksgiving my boss tells me he has a nail in his tire and he needs it to be repaired or replaced before he leaves for the holiday weekend. My mind starts to spin thinking about how busy repair shops are going to be on this day with everyone trying to go out of town for Thanksgiving at grandmas.
So I roll into Discount Tire at 10:20am to find few parking places and a waiting room full of people already. I speak with Andrey K. and he gets the process rolling. I ask for a loose estimate of how long it will take and am surprised when he tells me it’ll be 45 minutes or less. I was expecting to need an Über and to have lots of time to waste, so this answer was fantastic to hear :-) Sure enough, despite me having no appointment and it being the day before Thanksgiving, Andrey was true to his word = he got me in and out in under an hour! Very impressive! I just love this location, they do such a great job at getting your needs met quickly so you can get on with your day :-)

If I could give these guys negative 10 stars, I gladly would… Extremely poor quality of work. These guys broke multiple lug nuts on my car and replaced them with rusty worthless bolts… When I pointed this out these jokes tried to say that they were like that before I brought the car there… they were in a rush because it was near closing time and took a dump on my car wheels…

I priced tires from several area businesses and for the money and service there’s no better place than Discount Tires. Prices were competitive, the staff were all friendly and very easy to work with … Sales room was clean and offered television, free wifi and coffee. The appointment time was met and all warranties and offers were discussed prior to purchase. For the price and service this is a great place to purchase tires. Two thumbs up

Super friendly staff. Very helpful. Provided me with a number of options on tires and no heavy pressure on upgrading.
Strongly recommend that Discount Tire invests in guest wireless for the folks that are waiting for their tires. A flat never happens when it is convenient and I think it would be beneficial for their customers who have to work but have the inconvenience of needing repairs or new tires.

I’ve been to this location twice in the last year. The first time I visited they told me I still had a few thousand miles left before I needed to buy new tires so they ended up rotating them for free.
My most recent visit was to replace all four of my tires. I did my research on the internet prior to visiting and they definitely had competitive pricing. I’ll buy my tires here anytime over buying online because the installation is free and the staff always treats me with respect. They’re friendly, they work efficiently and they always provide excellent customer service.
I also like buying my tires at Discount Tire because they have great warranties. I can’t count how many times they’ve fixed my tires for free (usually due to nail damage).
One final note — I like that I can walk to Nordstrom Rack and World Market while my car is being worked on. :) The store always sends me a text when my car is ready to be picked up — that’s convenience!

*Update 1/​24/​2015*
Just bought 4 new Michelin tires for the Jeep. They check the sizing which gave me the option of going up a size to more all-​terrian tire, which is what I wanted. Compared against the Bulk Members Warehouse (which begins with a C and ends with a O), they wouldn’t put the tire that I wanted on, because it wasn’t on their factory list.
Two guys Augustine and Jake, help me other in getting it schedule, and finding the tires in their stock. Once the tires, arrived at the shop, I was in and out within 1 hr, with 4 brand new tires.
Service was friendly and knowledge. Staff was quick and curious. Price’s were fair and they are willing to show you all the possible options. I’ll be back again for sure.
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Old Review
Been Using discount tire for about 5 years. Bought the tires at a Colorado Springs location. This store was mirror experience of that store. Polite and curious. Clean store. Gave recommendation on what to
Fix and replace, never were high pressure though, which is what I like.

Always professional, always prompt. Clean facility. Discount Tire demonstrates the definition of good customer service.

Great prices. Great service. Only issue was a lug that was sheared off but they took care of that for me. I would highly recommend getting the warranty. It is too easy to run over nails or puncture your tire in some other way. I have used my free repair numerous times. These guys don’t argue with you. They ask where the nail is and when you want the car back. Rotations are free too.

Let me preface by saying I’m leery of any auto place. I took my car to my closest chain auto repair shop (not Discount Tire) for annual state inspection and was told my tires were in bad enough condition to earn a failing grade. They really were. I passed on having them replaced immediately because I’m an obsessive researcher.
I went home and started browsing tire shops online and different options I had. Discount Tire was one of the few I found that let me shop online inventory. I selected a set of Hankook tires that had some great reviews and called them up. I asked about getting the tires and they quoted the same price I had pulled up online. They also said they were having a No Tax promotion in which they would pay my tax. Great deal.
I dropped off my car one morning and took the light rail into work (this is very convenient and easy to do). When I arrived back right before 6pm, they had the tires on, and quickly checked me out for the price we had already agreed upon.
On the original phone call, they did offer a full warranty for an additional charge, which I declined, and that was the extent of their upselling. I found dealing with them hassle-​free and surprisingly pleasant.