Griffin Brothers Tires Wheels & Auto Repair

I’ve had very good experiences here! Friendly and knowledgeable and always a fair price.

This place was fantastic. I made an appointment during the week for a state inspection, and oil change. Front desk staff was very friendly!
Waiting room is great, and kids room was great as well, with coloring books, a tv, and a train table. Brought a 15 month old with me, and we hardly noticed the time pass.
We’ll definitely be back!

Great service again from Griffin Bros at Park Road. Thank you David and Bryan for taking care of us today!

Horrible services. Scheduled a state inspection and waited for over 2 hrs then was told that I have to spend $ 1700 to fix my car in order to pass. The staff acted like this is the service I deserve and I should pay $ 1700 right away to let them repair. Of course I left and after 30 mins, my car passed inspection at another honest auto shop.

Seems like they have had a change in personnel both at front desk staff and mechanics. Been going to Griffin over 30 years and last couple of times feel like they over sold me on products I didn’t really need. I really trusted the front desk staff to tell me what they found wrong with the car. Last time I took it in for an oil change I got the most expensive package that was to include rotate tires and check tire pressure. Well about a month after oil change, my tire pressure light came on. Checked tire pressure (suppose to be 36) but driver’s side had 30 & 32 and passenger’s side had 38 & 29. Mechanic couldn’t possibly have checked tire pressure when he changed tires because this car is only a year old and 15k miles. They also sold me a new filter for my a/​c system which I probably didn’t need yet. Had a uneasy feeling when I left — think I will check around or go back to dealer for service next time.

Stay away! Incompetent and no accountability. After repeated trips and over $ 1500 spent I got my car back in far worse shape.

I have given this place 2 times… I don’t think I can do a third. Just not winning me over. Prices are competitive with other tire places in town. But unless you are a regular there the customer service stinks. They love their regular customers, so much so I felt ignored and like I was inconvencing them when I asked a question. How do I get to be a regular?
And then there was the wait! OmG! No one likes waiting-​I get it. But from talking to others in the waiting room I am not the only one who feels this way. The good thing is the provide drinks and popcorn.

This place is awful. I dropped my car off on a Saturday afternoon and the guys told me it would be an hour to an hour and a half. I came back two hours later and they told me they hadn’t even touched it and that they could move it to next in the rotation if I wanted them to. What I wanted was for them to have my car done and ready in an hour and a half. The older gentleman at the counter told me that I should have made an appointment instead. Because that apparently would have made some difference. I will never go back to this place, ever. Worst customer service.

I have been going to Griffen brothers for the past year and i initially had a good experience with tires being installed. But in the past months their customer service has dropped and they are caring less and less about their customers. I waited 3 hours for an inspection and had a scheduled appointment, only to come back and found out they needed to keep my car for the rest of the day with no advanced warning or notification of how «busy» they were. Also don’t expect a nice conversation with the Management, David is a very rude individual and doesn’t know how to handle customer service at all. An Inspection takes an hour, an alignment check takes at least 30 minutes even if your the first appointment. Getting tires put on? Save a good 3 – 4 hours of your day for that, or «drop it off» like they always recommend. So if you have an entire day to waste, time to get frustrated and want to pay too much for automotive repair, go to Griffen Brothers. If you want fast service, good prices, and friendly associates, go elsewhere. They have been rude to not only me, but other family members as well, so not an isolated incident. They have lost not only my business but i will not recommend them to anyone else in the future.

Excellent. I’ve been to Griffin twice for my oil change and both times they have been especially nice and timely. The waiting area is clean and comfortable as well :)

What’s the point of making an appointment if the service being performed on your car still takes all day? I have been a loyal Griffin Brothers customer for years now so when it came time or my vehicle inspection of coarse I called and made an appointment. I dropped my car off at 8am. It is now 1130am and it is still not ready. Call and asked what was taking so long because I had an appointment. I was told that yes I had an appointment but since I dropped my car of instead of waiting for it service takes longer. What sense does that make??? This has made my 5 star rating drop down to 3 stars. I still trust these guy to perform the best service on my car but their customer service needs to pick back up!

I brought my mini van into the local dealer and they suggested that need a massive list of maintenance, all of which had already been done, all of which was viewable on my manufacturer’s maintenance website for my mini van.
I took my business to Griffin and haven’t been disappointed yet. I am still a new customer, but so far they are honest, thorough, and funny. I am glad I found these guys!

This must be the swankiest place I have ever gotten my oil changed! I also won their Facebook fan free oil change contest so what’s not to love about that! They only tried to upsell me slightly when I got there :) Come on, it wouldn’t be a car servicing without some what of an upsell. Free wifi, free coffee, free soda, kids play room, comfy chairs that are not sticky– not half bad! Not sure on the pricing since I only paid for a tire rotation. The wait was a bit on the long side for just an oil change even though I arrived shortly after 8 am– but the free wifi allowed me to work from the waiting room.

Lack of knowledge to fix problems. If the computer cannot tell them, they are lost. I took my car three times… with every time they promised they fixed the issue. And guess what, I am still having the same problem… after spending $ 1,000 to get the problem «fixed».
Perhaps they should stick to selling tires.

This place is great. Honest, reliable, straight-​forward. My wife’s SUV needed tires, an alignment, shocks and struts. I got a couple of estimates and GB was right in line, if not slightly, below the others.
Although it took a bit longer than expected (changing the shocks and struts is a bit time consuming), it was worth the wait knowing it would be done right by honest people.
You can’t go wrong by having your car serviced here.
I previously rated this five stars but am reducing my rating to two. The unfortunate thing is that the service and prices are fair; however, you cannot rely on the folks behind the counter in terms of keeping their promise on when your car will be ready.
I just took my daughter’s car in for new tires, oil change and alignment. I took the car in the evening before, called on the prior Wednesday to let them know I needed the service on Saturday, they promised twice the car would be ready by noon and when I arrived to pick it up shortly before 3:00, they still had not done the alignment. This is the same thing that happened with my wife’s car — promised to have it ready by a certain time, you show up and it is not ready.
Perhaps a letter to Larry Griffin, Jr. will make a difference?