Unleashed by Petco

love this store. The employees are so helpful and NICE. Always stocked with everything I need and always clean.

It’s a small store but it has every thing one needs. The employee was very pleasant and helpful. I had gone in for dog shampoo and he made very good recommendation. I also saw that they had huge sinks to wash my dog there. Too bad she was not with me. There was nice coupons and samples available to take. Love free samples! The drive over to Charles town was very nice, I will definitely come back.

I personally do not own any pets so I am not a frequent visitor to the pet stores… But I ended up coming here several times to buy some pet food, toys for someone else pet… Even though the store seem small they do have a lot of various items here… the store itself is clean and well maintain…

A few things are a little more expensive than other stored, but it’s worth it in Charlestown. Great service, great selection, happy dogs and a clean self wash station and great events make for a fun experience.

I just recently found this place and I love it! I was lured in by the sign that said «Dog Wash», I figured they do grooming but it is actually a self-​serve dog wash. What a concept! I went inside and got a few «doggy groceries» along with a cute cake pop which my little guy loved very much! The service is great and the girl with the curly short hair and glasses (forgot her name) is always really friendly and helps us find anything we are looking for.
I didn’t have my dog with me but I planned on bringing him when I returned. So far, in the past month I bathed him twice. I am so done with the PetSmart in Everett sending my dog back still smelling after he’s washed, although they do a good trim for my dog’s frizzy coat. Now I get to give him a real bath!
The price can’t be beat, just $ 10 for a wash. You get an unlimited supply of shampoo and conditioner, combs and scrubbers, and clean towels to use. There is also a big blow dryer which is great since I don’t want him shaking water all over the car! And did I mention there is no time-​limit?! I had a blast grooming my little buddy and he was so calm in the spacious tub.
There are three big tubs and if you go on a weekday afternoon, chances are you will have the whole room to yourself. But be prepared for the horrible traffic coming back if you are commuting from the Tobin Bridge or Route 99.
Overall, this place rocks and I will be back again soon. The only issue I had was the tiny selection of pet clothes they had. I wish there would be more clothes there, especially some tasteful (non-​grungy) clothes for the stylish male doggies!

Advertise that they price match… They don’t. I normally go to Durty Harry’s for everything, but we needed some ear medicine for our pooch and Unleashed had the product we wanted. Before I went, I had looked it up on Amazon and the Petco websites, Amazon had it for 10.99 w/​free shipping and Petco had it for 15.99. At Unleashed, the same product was 20.99. When I asked them to price match, they said they don’t price match off the web. I asked them why the product was $ 5 cheaper on their own website, and they couldn’t explain it, nor would they honor that price. Don’t advertise that you price match if you have tons of limitations. I ended up coming home and ordering from Amazon w/​next day shipping and it still ended up being cheaper.

I went here for the first time today, and I think I found my new favorite pet store! This Petco is a million times better than the Petco a little down the road in Lechmere. I came here just because the «Unleashed» sign looked cool and there were kitten stickers on the door (yes, I am easily persuaded by kitten stickers). Then I came out with a new cat toy, six cans of cat food, and some free samples. They have an entire WALL OF SAMPLES. I love free things! Plus, as a bonus they are sponsoring a low-​cost pet vaccination clinic this weekend. My little buddy and I will most certainly be attending.
I noticed they have a nice dog area, and one lady had her dog in the store, so that’s welcomed, too. There were several treat bins by the register and the dog was going nuts with excitement. Also a big dog washing station and areas for other pets, too. I didn’t say long enough to find out if my cat could be washed. I’m pretty sure his answer would be no.

Just finished a puppy training class at Unleashed. John, the trainer, is very professional, personable, kind and caring. Other classes are offered there as well, and we’ll definitely be returning to take advantage of them.

I’m not a big fan of chair stores (it cost them a star for being a chain), but I went there this am with a food emergency (dinner the night before was about 25% of what it usually was and a handful of treats).
I was patiently waiting for them to open and was shocked that they opened the doors early! I rushed right through the doors and it took a little bit to find out where my dogs food was in the store and where the checkout is, but the peroson saw me standing there confused, walked me over to the checkout and took care of everything and even offered to bring the food out to my car… granted it was a large bag of food, but I’m an ok fit guy who carried the food to the front and appreciated the offer. However I don’t really like the added questions of did you find everything and is there anything we could have done better (but that’s a personal preference).
Bottom line, I got in and out quickly and the service was friendly.