Petco

Amy Brown rocks all the socks in the Universe.
I signed my pooch up for Puppy 1 and 2 training classes at this location, and Amy was my trainer for 6 weeks. This review will not even come close to describing what an awesome person you guys have on your staff! She was patient, dedicated and SINCERELY cared about our and up pups well being. We had to switch and cancel and push back some classes due to some personal events, and Amy was beyond understanding, while tying everything in with a personal touch. Our 6 week class is done, our pup can confidently execute verbal and visual commands for sit, down, come, paw, stand, and loose leash «polite» walking (VERY impotant for his breed). We are pumped to start Puppy 2. When asked in her debrief if we wanted to switch trainers, I think we gave Amy the death stare at the thought of losing her as our trainer! Scale of 1 – 10 — Amy Brown gets an 11. I will be writing a personal letter to the store manager; you don’t get genuine care like this everywhere

Came in looking for any extra goodies I might feel like buying for my rabbits, and this old female staff worker snapped at me for something I didn’t do. I told her that I had only just came in a minute ago and was just passing by/​watching the hamsters, and she didn’t listen to me… so now I have absolutely no desire to shop here anymore after being pushed out by her.

I had the best experience ever at this petco! All of the staff was so helpful and kind, and very informative about animals I inquired about.
This review is specific to Will, their reptile expert.
I had never owned a reptile before and was nervous and full of questions when u first entered. Will’s help was crucial in me finding my new best friend, a Kenyan sand boa!
Not only did he answer every question I had, but he even took it a step further that he did not have to, as he prepared all of the supplies I would need, cage, snake, and all, and set them up for me upon my arrival to purchase everything. I was touched that he went out of his way to give me the best start possible with my new pal.
Will, as well as the rest of the petco staff, was knowledgable, professional, and very friendly! Thanks for all your help!

Beware of grooming at Petco. We just picked our dog up from grooming at the Cambridge, MA store and we are furious. The groomer ignored everything I told her… she cut off our dog’s whiskers! She butchered his curly ears which now look like rough cardboard. She has transformed our adorable labradoodle into an ugly dog… but still didn’t do the basic grooming we requested: clean the inside of his ears and clip his nails. She said Oh, your dog was aggressive.” Let me tell you, that in the highly unlikely event that this was true, she should have called me. I did call her and asked how things were going and got a snippy, «Fine, thanks for asking.» The manager didn’t charge us, but we are very sad about how our dog looks and want you to know before you ruin your dog’s looks.
Jenny Hudson

Just picked up my pooch Bumper from getting his first buzz cut, Caitlin, our groomer, went above and beyond! Not only did she spend time answering all my crazy question but she also took the time to show me length options and to listen to exactly what I was looking for!!! Bumper now is looking summer ready! With nothing clipped too short, which was my biggest fear! I’d definitely recommend this place for an affordable grooming service!

Readers and customers of Petco grooming please read my story before you make the same mistake that I made and DO NOT go to Petco for grooming. I was a great fan of Petco, I had already reviewed this location and was very happy to take our puppy for a haircut here. They were solid booked and first availability was a week later then when I wanted to have my puppy’s hair done. I now wish they had not tempted me with a nice coupon. I was told if I was later then the appointment given i would loose my spot. I made sure I spoke to the groomer who looked way too young to be doing this and told her what I wanted. I pointed out to the poodle she was cutting and told her I don’t want my dog’s hair that short, she was not meant to be a short hair dog. I told her I wanted a cut and not shave, I also emphasized to her not to touch her ears and chin, I gave my cell number and asked her to call me with question. I called several times to see how it was going and I kept getting that all was fine. They were to close at 5 pm. I rushed to pick her up and they said she was not ready but instead the groomer very proudly showed me the hair she had scalped off of my poor dog. I felt blood rush in my heart and a very bad squeeze. I was horrified when she brought out my dog who had no resemblance to my dog I had dropped of 6 hrs ago. She had cut off Ll the long hair off and cut so close to the skin that she looked like a whole different dog. It was not even a fashion statement she was trying to make. I’m still getting mad as I’m writing. Readers, please do yourself and your dog a favor and do not use this grooming. They have no right being in grooming business. I’m sure it’s going to be a couple of years before this poor dog will have her hair grow to its length, but next time I may do it myself.

I had some time to kill so I wandered into Petco. I can always justify spending money on my puppy then spending it on myself. I usually go to the Petco in Quincy but this location was bigger and better organized.
I walked every single aisle throwing things into my cart that my dog doesn’t need… Like hair gel. Yes I bought doggy hair gel.
One thing about this location that impressed me was that they had a great selection of clothes! I went insane! And 80 dollars later I left with hair gel, a couple of other items and a leather jacket with a hoody for me little puppy…
I am still scratching my head about it all but my dog looks so damn cute in his leather jacket and spiky hair!!!
Bottom line: they’ve got plenty of what you need and what you may not need… Buyer beware. ;)

My long hair hamster bought from this store got wet tail from the day one and eventually died. I have two long hair hamsters, two robos and one Chinese dwarf from PetSmart and they are all very active and healthy. Also the same cage cleaner at PetCo is $ 4 pricier than that in PetSmart; the same cage is $ 10 more expensive in this store. I tried this store just because they had the hamster with the exact color I was looking for. But I won’t shop at PetCo ever again after this horrible experience.

Great location with dedicated staff. I could tell that the checkout person was true animal lover and knew a lot about animals. Parking lot is small, but at least they have one in this congested area.

I recently purchased a canary here and when I brought him home I noticed not only that his nails had never been clipped (with canaries that’s important to do) but that he had air sac mites. I’m treating him now so hopefully he will pull through but the store needs to be much more attentive to their avian friends. They also are housing more than one male canary together which can be not only stressful for the birds but dangerous as well. One more thing: their signage for pricing the canaries says «male canaries» with the price under it. Well, they are not all male canaries some had laid eggs I was told. The employees could not guarantee that any where male even though the cage was clearly marked as male birds.

I use this location a lot for my dogs. Grooming is good and i like the prices.

Update: After filing a complaint with their corporate office, the manager called me up, told me about the new procedures they’re putting in place for checking feeder animals (crickets, fruit flies, mealworms) every day so they’re not selling boxes of dead bugs.
Full disclosure: They’re also sending me a $ 25 gift certificate. Although I’m not writing this update because I’m swayed by the gift certificate I think it’s important to mention because it shows that that they actually give a darn about the problem, and *are* embarassed by it. They don’t believe that this sort of thing should be the norm at their stores.
I’m really really happy that they’re finally making these changes to their store policy, and will update in the future with my experiences with their feeder animals.
Update: Went back about 6 weeks later, and the feeder animals are great! I bought fruit flies here when another PetSmart didn’t even have them! The crickets all look happy and healthy!

I went to this petco to find a new water bottle for my pet and I left the store crying. The condition that they keep their rats in is absolutely disgusting. I counted seven boys all crammed into one tiny display tank with nothing to play with but a wheel (which was too small). they were all just laying there baking under a bright florescent light. Their tails were crusted and caked with dirt.

This review is about the grooming salon. We took our puppy Bella to Shannon (and team) this morning for a shampoo and nail trim. It was Bella’s first grooming experience and we could not have been more pleased with the professionalism and patience of all the groomers. Shannon and the other girls were so sweet and gentle with our slightly scared pup. They managed to make Bella look more adorable than ever without traumatizing her at all. We will definitely be back.

Last two experiences with groomer were awful. The groomer is new to the store, I am not … I am a long time customer, but I am looking for a new grooming salon. This woman argues with the customer about what length to cut the dog’s hair, and it was the worst cut ever. I spent 20 minutes recutting it when I cut home. Additionally, he doesn’t feel clean. Either, he didn’t get a bath or she put so much product on him, his coat feels dirty. It cost $ 67 … I am so UNHAPPY!
CANCEL IF YOU HAVE AN APPOINTMENT!

Most of the staff at this Petco are knowledgable with anything you need to know. I get stuff here for my bearded dragon and the staff is always extremely helpful. I would recommend stopping in if you’re in the area and need anything for your pets!

My experience at this Petco is seemingly much different than many. It smells like a pet store: sawdusty, but not foul. The store has always been well stocked with tons of dog toys (organic cotton chew toy for Fido? Find it here!), leashes, cleaning supplies, and a variety of treats. The store isn’t the newest, but it’s well organized which is all I ask.
In addition to stocking up on the fun stuff, we take Jackson in every six weeks to manage the pooch’s freakishly long claws. The grooming shop is not open every day, but they are super quick with nail clipping as long as you don’t try to join the masses on Saturday mornings.
Of course, prices are the same at any location (the Pals reward card offers some good deals if you sign up for the email list), but the staff here is always helpful and friendly, willing to answer any question a new dog parent might have.

It smells like the ferrets,
It’s dirty and dusty.
The scoopable litter
Makes it even more musty.
You can bring in your cat,
Your dog or your mouse;
They’ll surely find something
To bring home to your house.
Their prices are decent
If you get their PALS card.
(But you may find things cheaper
Without looking hard.)
The deals that they offer
Are worth looking for;
The flier is sitting there,
Right by the door.
The parking is great,
The hours are, too.
I started with one pet;
Now have a small zoo.
As mentioned, it stinks,
And it’s not very pretty,
But aside from those issues,
It’s the best in the city.

This pet store is near the MBTA subway Green Line Lechmere station. I loved to visit this store years ago to look at the animals. Now that I am a customer I have been pretty consistently happy with the service. I have gotten fish supplies and the staff has been friendly and helpful. I can’t really think of any negatives for the store outside of what one should expect of a pet store.
Also, unlike with PetSmart, if you buy a bunch of the feeder fish Rosy Red Minnows you will have a certain chance of randomly getting some other species of fish, which is kind of a fun sort of game.

I usually go to Brighton Petco, but I needed some supplies while I was also running errands at Cambridgeside Galleria. Oh my God ew. The store is dark, dank, and smelly. Most of the animals were in filthy cages that reeked as you got closer, and a huge number of their betta fish were showing signs of neglect (fin rot/​ammonia burn, floating in grey dirty water) or dead in their little containers.
I was so horrified by the general level of filth I found in this store, I sent a store complaint inquiry via the form on Petco’s website. Unfortunately, Petco sent me a canned response from an overseas customer service center, so I am skeptical as to whether or not things will change. I know pet stores aren’t the best place for animals, but it’s pretty clear that the staff here doesn’t at all care about the well-​being of the animals that are temporarily in their care while they await purchase. Either this store needs to be completely restaffed, or shut down.