Ourisman KIA

**This review is for the service department**
I came in for an 11:00am oil change and customary cleaning and ended up leaving at 1:30. This was on a weekday morning. The service guy gave me a «I don’t know what happened back there» and sort of dodged the question. Going to get serviced from Fairfax Kia from now on.
Also, the milage on the odometer went up about 30 miles.

I came to the Kia dealership in Chantilly after looking on there website for a few deals on an Optima. Kia nationally had a great summer on us event. 5 months no payments 0% yada yada. Came in and was greeted by David Kim right away. Looked at the floor model of the Optima, which in turns out was the one on sale. Anyways, David was great and Chris Bell the manager also helped me. I decided to pull the trigger, but hit a snag with the trade. Waited a day, came back, and they helped me get around it. Long story short, the shopping was fun, easy, and transparent. When I came back Silvia helped close it out and helped as much as she could. No one was pushy, and everyone was helpful.

My wife and I met Mike Ellwood at a «Touch-​A-​Truck» event at a local school. Ourisman had a number of vehicles at the event to show off, and to allow kids to climb all over and touch. Mike’s friendly demeanor and strong knowledge about the features of the vehicle we were looking at made for an easy interaction. We followed up with Mike at the Dealership the following week. We were out test driving a number of different makes of car that day, and so got to deal with more than a few sales people. Mike Ellwood, and the staff at Ourisman Kia stood out. It was a day of heavy rain and some of the sales people had us walking over half the lot while they tried to find what we were looking for, and it was minivans so they aren’t hard to see. Mike and his team showed us what we wanted to see and then suggested we retreat to the dry showroom to look at a display vehicle more closely. I returned alone later in the following week to discuss financing options with Mike and the Finance department. We reviewed buying and leasing, and Kia was offering some great incentives on the leasing of the Sedona Minivan so I moved forward with pricing. I spoke with Mike about the trim level and technology package for the Minivan and was initially disappointed that what we were looking for was only in stock in Black or White. Neither color which suited us very well. It was then than Chris Bell the Sales Manager entered the picture. He and Mike reviewed and discussed with me again the options that were important, and then they made a suggestion. While I was looking at the Limited model, the SX model had all of the features I was looking for except for the dual sunroofs, which I must admit were more a cool novelty than a necessity. Even down to the heated steering wheel and surround view cameras, all was still in the tech package on the SX. Oh and did I mention that the price was thousands (yeah I know) less? Mike and Chris carefully detailed the capabilities for me, and they down-​sold me. To a vehicle that better fit my needs. It was a great experience, and when Mike and Chris worked on the price they showed me, and I confirmed that I was getting a very good deal, which makes the whole experience better still. I worked with Ben Braunstein initially in Finance on the lease and service options. Very personable and friendly and helped through all of the jargon, and the systems at Ourisman are on what’s called DocuPad, its very cool and it is very easy to see and read all of the fine print as you can ZOOM IN. I was there Tuesday when the team showed me the new model and we went deep on the finance review. Then I wanted to leave. To do research and review the decision with my family. And as anyone who has bought a car knows most dealers will do almost anything to keep you from leaving without a new car. Mike, Chris, and Ben did work to get me to the point of signing (it wasn’t in the cards that day), but they did it with a deft touch that never felt «Hard». No disappearing «let me talk to my manager» foolishness. No histrionics, no drama. They made their best offer, and I held to my «I’ll be back» stance, and they wished me well. I set a follow up appointment for Friday, Mike confirmed Thursday night and that was that. I returned Friday with my wife and we closed the deal in just a couple of hours. All documents signed and our new Sedona detailed and ready to go. On the final day I worked with Christian and Jordan Owens as Mike was on his ONE day off before the Memorial Day rush, and finished our financing with Ryan Phlegar who was great and made sure everything was 100% correct. I know this has been long, but the experience was very VERY positive at Ourisman Chantilly Kia and I can not more emphatically endorse Mike Ellwood and Chris Bell and really the whole team. A great experience.

Purchased 2017 Kia Sportage from David Kim. Mr. Kim was a low key and knowledgeable gentleman. I also had the pleasure of working with Sales Manager Chris Bell and Ryan Phlegar in finance. All could not have been nicer. This is my 12^th new car and by far this was the best purchase experience I’ve ever had!

Bought a Sorento for my wife and an Optima for myself last week from Chris (GM) and team (my fourth Kia from Ourisman) Big smiles and helpful during the sale. Very unhelpful when I received a bill from Kia about my extra mileage for the previous car although we had an agreement that the fees will be waived. My fault for trusting the General Manager and not reviewing the paperwork. Typical bate and switch car sales. Very disappointed.

I bought my first Kia here back in 2007, and have bought two more since with my latest purchase being 2 weeks ago. To say this dealership offers the very best in customer service would be an understatement. I had the absolute pleasure of dealing with the GM, Billy Brown and I must say, most dealerships from the time you walk in the door all they want is your money and to send you on your way, but not Billy. I also had the pleasure of dealing with his Business Manager, Ryan and his salesman, David Kim who also went above and beyond! I cannot imagine going elsewhere to purchase a vehicle. When I walked in, I never expected to walk out with my beautiful Optima, and they did everything to make it possible, and make my experience a most enjoyable one. If you want to buy a car, please go visit them and I promise you will not be disappointed! I would give them 20 stars if I could!

I trust this dealership wholeheartedly and have zero complaints. Been taking my car here the last three years and am always treated with kindness, courtesy, and respect. The service department doesn’t rip you off and does the work as expected and promised. So, trust the service team and the service managers in this case.
Waiting for my car as I type this review… During check-​in I mentioned I hadn’t eaten lunch yet. The manager suggested I have food delivered and gave me some recommendations on places nearby. (LOVE Jimmy John’s now.) I wouldn’t have otherwise felt comfortable having lunch delivered while waiting for my vehicle, but it wasn’t a big deal at all. Within 15 min I was eating lunch. (Freaky fast! Ha!) That’s just an example of the staffs kindness; assisting me not to be hungry. Trust this dealership! Billy Brown is the man in charge here, and he leads an efficient, honest, smart team!

I got bitten by the Kia bug from my first purchase back in 2012 when I bought a 2013 Optima from David Kim at Ourisman. I’ve been back 3 times now with my latest purchase last Friday of a Cadenza. I’m a big Kia fan — my extended family now owns 6 Kias thanks to our suggestions. And I’m a big fan of this Ourisman dealership. In each of my 3 experiences here, they have been solid and honest partners. I’ve never felt pressured, always felt respected, and have left the dealership feeling good about the deal I got.
There are other Kia dealerships closer to my house, but I buy from Ourisman because they have a better selection and they make the car buying process easy and enjoyable. As long as Kia keeps building great quality cars at affordable prices, I’ll be buying my cars here.

Within 24 hours of writing this review, a manager from KIA contacted me, wishing to resolve my issue. They were concerned about my experience and have been working with me to get it corrected. As of now, I have a future appointment for my car. The manager was very helpful — and I want to thank them for reaching out to me, especially so promptly.
My sales experience when I purchased my car originally was good, and in light of the hiccup I had, it is good to see that there are those concerned about their product and brand!

We went to go trade in my kia sedona, the previous cars have been purchased from the same dealership. When we walked in I knew exactly what I wanted and they took me directly to exactly what I asked for didn’t try to sell me something else. Once we did our test drive we talked numbers and it wasn’t where I wanted to be but they tried to work with me. But on that day my son wasn’t feeling well so we left and told them that I would return the next day. On the next day Billy Brown the GM took time out of his busy day to call me and ask me how my son was doing, that was amazing for me because my family is important to me and he made my family important. When I got to the dealership Chris was waiting for me and we went right to work right where we left off the previous day. We closed the deal and we were on our way, then my wife spotred the new 2016 kia sorento. Here we go again they made my wife feel special they walked her through the new options and changes before you know it we were processing papers for our second car. They made everything so simple and easy for us. Ryan in financing was awesome had everything ready for us and walked us through all the terms. By the way my son’s arm was broken and everyone at the dealership signed his cast. He was so excited, Kristen was awesome she got everything setup in both of the cars for from floor mats, Bluetooth, and he made son feel so good cause he wanted to go with her and she took him with her. Overall it was the best experience we have every had purchasing a car. Thank you so much we will be back.

So, where do I begin!!! Bought my car here in May 2014. I ended up buying a leftover 2013 KIA Optima Hybrid. it was the «only» one on the lot… The car didn’t have half of the features that I wanted, but since this was going to be my «commuter» car — I settled.
Now. nearly a year and a half later. I noticed that they TOTALLY scammed me. My car payment is on a monthly «Auto Pay». So I didn’t pay much attention to it. (Lesson Learned) I have a credit score in the 800’s, according to Ourisman KIA. they said that I didn’t qualify for 0% financing. so I settled again on 1.9%. I wanted my payment to be under a certain amount. and after HOURS of haggling. that was accomplished. The lady who worked in finance was a real jerk and continually played games. I SHOULD HAVE JUST WALKED OUT!
I made it clear that I wanted to finance for 60 months. and today. at random I checked out my KIA statement and discovered that they financed my car for 72 MONTHS. Ourisman KIA is a bunch of Con-​Artists. and should be ashamed of themselves. I never in a million years would have agreed to pay on a car for 6 years. Its extremely disappointing that they took advantage of a military family. SHAMEFUL! I’m still trying to figure out how they got away with this.

Spare yourself the headache of purchasing a car from this dealership. The salesperson was confused on which features were included in the car. Luckily, I had done plenty of research and asked questions. So I pick a car and its off to pricing. They quote a price notably higher than the one from their website. Lucky for me again, I printed out the emails I received to prove that I’m not a liar. I asked about military and student discounts and was told the quote included these. Again, I pulled out the paperwork and kindly corrected the salesperson.
Once we settled on the price of the new car, the ridiculously low trade in value of my old car is revealed. If your current vehicle is worth any money I’d suggest selling it prior because you will get nothing! Financing was pushy, to put it briefly. Don’t finance with your credit union or you’ll lose your rebate, toss in a couple of scenarios where I total my car, etc.
Right before I leave they inform me that I’ll have to come back to get the windows tinted and the door handles changed because of some upgraded part. On my drive home I notice a key feature I specifically asked for was not included in the car. So it’s a brand new car model that I didn’t want… great. Of course they stopped caring as soon as I drove off and never called me to schedule the 2 services, so I called them. I show up, and oh those door handles are actually defective, and we never ordered any new ones so tough shit. We’ll call you back so you can take off work for another appointment. This was about a month ago and NO CALL BACK AGAIN!
To top it off, this band new, overpriced Kia I don’t even like has loud engine noise and problems accelerating. I can’t trust this dealership to call me for a simple service appointment, and now I have to trust them to see what’s wrong with the car. The thought of talking to another one of their condescending employees makes my head hurt. The only redeeming quality was that my salesperson was nice. Unfortunately, it doesn’t make up for everything else. I’d recommend taking your business elsewhere.

I have had a reoccurring, minor but annoying, issue with my car. The service team has been very helpful to resolve it. Good people.

I bought my alien green 2011 Kia Soul+ here in May 2013. I came in with a binder full of local comparisons, mostly 2012 and 2013 models about $ 1000 more expensive, and my stern stepdad as backup. I test drove the car I bought, as well as a newer model in white with less engine power and tinted windows. The tinted windows apparently weren’t included in the base price, but I’d still have to pay the added charge or have the tint removed for a fee, which was weird, so nope to that. Since setting the appointment via email, the quoted price on the green Soul had risen, but they thankfully honored the quoted price. Because of online comparisons, negotiations with larger dealers seem to be basically moot. One issue with the buying experience was that they said they could beat my credit union’s interest rate, but when they drew up the paperwork for a loan through the dealership, I was only then told I would have to purchase additional insurance coverage to get that rate. This turned out to actually make the monthly payments higher than with my credit union’s loan, so nope to that as well. They also didn’t provide floor mats, which I thought was a little odd. I’ve had my car serviced here at regular recommended intervals since then using the online system to make appointments, and enjoyed their lounge with wifi, Keurig, and snacks. They also do a cursory vacuum and a good car wash. Sometimes maintenance took a little longer than expected, but it was generally a straightforward and reasonable experience with frequent updates, aside from their card machine, which tends to be slow.
Then yesterday happened, which is why I’m writing this review. Last week, I had booked back to back tire and service appointments online for 1−2pm and 2−4pm, responding to the confirmation email as well as checking the box to request contact, but nobody reached back out. I showed up on 10÷12÷15 to find that they had nothing in the system for me. I was called by the wrong name, and the associate I was working with, J.D. Alasin, told that «appointment or no appointment, you’re looking at at least 3.5 hours.» What’s the point of making an appointment then? I made clear that that was not my issue and I expected the 3 hours of service I was allotted on my reservation. He then asked if I wanted service completed regarding the voluntary recall campaign for additional undercarriage anti-​corrosion material. I said «Not if it will take more than 3.5 hours. I already have an appointment for that scheduled in November if you could confirm it.» I went to have a seat in the lounge, and was quickly offered a loaner, being told it was free for 24 hours. I felt rushed out of the place, but was glad to leave after the «chaos and confusion» (his words) I was experiencing. But that wasn’t all! After the paperwork had been drawn up and I was being walked to the loaner, Mr. Alasin then said it would actually be $ 5. That’s not free, and no matter his protestations about telling managers he doesn’t like the policy, informing me after the fact when I’m being walked to the car is dishonest and manipulative. I felt boxed-​in and didn’t want to stick around for more of his doublespeak, so of course I begrudgingly put up with it and left rather than go back to the lounge. I came back about 2 hours later and was told that they were actually doing the recall service I declined «so you don’t have to come back» and doing the tires last, so there was nothing to be done but wait. At nearly the 4 hour mark, around 4:55pm, I was told that my car would be ready in a few minutes and he «found some coupons» to apply. I’m thankful for that (~$ 80 off), and of course for the profuse apologies, but it doesn’t make anything else they did right, and it makes the cost of service seem arbitrary if unknown discounts can be applied on a whim. I also have no printed record the recall service was performed, because my receipt still says I declined the service, so I hope that information gets to Kia HQ, and that my November appointment was cancelled as promised (Update as of ¹¹⁄₆ — Just got an email reminding me about the appointment that was supposed to be cancelled!!!). My receipt also features an outdated address and an incorrect license number that I never had. Oh yeah, and Mr. Alasin kept calling me «dear,» which is patronizing. I should say the card machine was slow again and the cashier blamed it on the new chips in cards, but since I’ve been here before I had a chip card and had that happen, I’m skeptical. Everything with the car appears fine, but I barely made it to a 6:30pm appointment back in DC because of these shenanigans. The experience of my latest service did not meet expectations, especially as a customer who frequents this dealership for all service needs. And if I can’t trust in online scheduling, follow ups, or prices, I’m questioning whether to go elsewhere in the future.

This dealership is different than others I have been to in the past. The sales team including the manager worked with me and got me a good deal on a very good certified pre-​owned vehicle. Chris Bell (Sales Manager) and David Kim (sales consultant) worked with me on a good deal. Very friendly and very informative. My husband bought a Kia Soul+ 2015 back in March. After 2 test drives or two different vehicles and seeing the deals offered I opted for the Kia soul+ with Evo package. Good experience and I would recommend them to others.
Thank you for your excellent customer service again Chris Bell and David Kim.

Quoted 1.5 hours for a recalled item on my car. I was still waiting after 3 hours. They told me my car was being washed after I walked up to the service desk after 2 hours. Another hour passed until they told me my car was ready. Longest car wash ever? Finally made it home and just missed a call from them an hour after I left saying the work on my car wasn’t completed. I’m wondering where those 3 hours went? Now I have to take my car back? Unfortunately I have to work and need my car.
Update: Service manager Jeremy called and offered to come pick up my car to have it worked on, but I told him I need it until Thursday. He apologized for the wait and the work not being completed, which I appreciate. I’ve always had great service at Kia, so today was definitely an anomaly. Hopefully things get fixed later this week.
Update 2: I stopped by in the morning and they gave me a rental car while they worked on my car and said it would be ready by the end of the day. When I hadn’t heard back close to closing, I called and they still weren’t done with it, so I had to pick it up the following day. I’m guessing since they gave me a rental car, fixing my car wasn’t a priority. Having a rental car was nice, but the time it took to fix my car was perplexing. It went from being a 1.5 hour fix to three days total.

TERRIBLE customer service. My husband and I stopped by this dealership on August 15^th. Despite there being a lot of salespeople working, not one offered us any assistance. We spent 25 minutes walking through the dealership and the lot checking out cars that I was interested in purchasing that day and NOT ONE salesperson attempted to help us. So we left and went to Honda of Chantilly, as soon as we got out of the car, a salesperson was already walking over to help us. Ourismen Chantilly Kia missed out on my $ 38,000 purchase. I will never go back to this dealership or recommend others to go there either.

Meet with the salesman Ben Braunstein after exchanging a few emails back in forth. I was upfront with him about my current credit situation and for the first time at a car dealership I did not feel judged by my credit situation. I was interested in a Kia Soul, which he had waiting for me to test drive. After the test drive I meet with one of the Sales Managers Jeff Hoyt, who
reviewed my credit issues with me and again, I did not feel judged or embarrassed. He said it was unlikely that I would get approved but gave me a few ideas to help my current situation and asked me to keep in touch. Even though I did not drive away in car today, I felt great about my experience and will return when my credit is in a better position for me to buy.

Typical car sales people. There’s no professionalism at all.
Especially Asian dude there was very useless. Communication was not clear. He wasn’t able to understand and I had to request another sales person. But since the first impression was really not that good, just left store pretty much right away.

I brought my car here for routine service as it is very close to my home. Never again simply because they would not accept my service coverage which is specifically for routine maintenance. Additionally, they do not even offer NitroFill. A full service Kia dealer that does not offer this is beyond me.
The service manager told me the ESC was not accepted because Ourisman Kia Chantilly doesn’t deal with ESC, only Fidelity. I find this hard to believe because Don Beyer Kia always accepts the routine maintenance coverage, and I didn’t purchase the vehicle from them, but a Kia dealer in Woodbridge, VA.
Also, when I got in my car they reset my seat settings and stole my lighter in the door handle.
This place is beyond unprofessional and I was disgusted with their customer service. If I could give a 0 start rating I would.
I will drive the 20 miles to go to Don Beyer Kia due to their exceptional service.