Centreville Collision Center

After a bad hail storm left multiple dents in my wife’s car we started looking around for service centers that could help fix it for us. Thanks to the Unilocal reviews we read about this place and the fact that they work with my insurer (USAA), it was a no brainer to bring the car here.
My wife brought the car over on her lunch break and they had the estimate done in less than 30 minutes. We scheduled an appointment and brought it in to have the work performed. It took most of the business day, but that was understandable considering how much work needed to be done.
One of the cool things they do is setup text notifications regarding the status of your car and the work that is being done. This keeps you up to date on what’s happening with your car which provides a level of customer interaction that I have not seen before.
When we got the car back it looked absolutely perfect! After several visual inspections I felt confident in saying that they did a top notch job on her car and I would have no problem bringing a vehicle back here.
The staff was polite and professional throughout the experience and I would highly recommend this service center to anyone that needs body work done on their automobile.

The secretary is just a twit. I asked to speak to the manager and he was knowledgeable but not as good as some of the other body shops around. Their estimate tends to run low compared to other shops.

Brought my 3 week old 2015 Subaru WRX here after some bad luck with hail damage resulting in a lot of tiny dint’s all over the hood, roof, and trunk. Not only is this place convenient if you have All State as the estimate and claims center is right next door but the customer service and work done is amazing.
I had paint-​less dint repair work done, brought it in on a Wednesday and got the call that the car was done that same week Friday. I was kept very much up to date on everything that was happening even when they had to over night replacement trim for the side panels along the roof.
The finished product was flawless and my car was back to looking brand new again. Five stars without a second thought.

If I could give them 10 starts I would!
The service is excellent and they definitely know what they are doing.
I was always informed thru the entire process, and my car looks like new, so thank you so much everyone!

Great customer service. Work was done properly and quickly. I would definitely return for any body work.

I was side swiped and my Allstate rep provided this shop address as one the had a certified drive-​in Allstate Claim Estimator/​adjustor coupled with the body shop. The Allstate representative (David Nawrocki) was efficient and thorough. He didn’t push having the work done at CCC but it was convenient to do so. David didn’t dump me off to the CCC rep. He took my paperwork inside and came out with Larry Allen to review the repair work needed.
After chatting with both gents my options were to leave the car at that time, schedule the car in at a later time, or keep checking with other shops. I decided to return to drop off my car. Upon my return, Larry had scheduled the rental car pick up. He reviewed his schedule in light of the repairs needed and confirmed ability to meet the original schedule as long as no further damage was identified. As is often the case, more damage was discovered but I was informed in timely fashion and updated regarding impacts.
Consistency is a key to excellent customer service. Larry was caring, courteous, and consistent in communicating. When I arrived for pick up, the work matched the talk. It was flawless. Larry bent over backwards to make sure all my concerns were addressed. I had ordered a car bra that I left in the car because I wanted help in attaching it upon completion of the body work. When I arrived, the bra was already in place.
These folks provide all-​around excellent customer service. It matters to me and it’s obvious that it matters to them. They did a great job and repaired the car to good as new condition. Thank you Larry!

Came in with no appointment and they took care of me right away. Was in a crappy mood after smacking my car door in to a cement pillar. The scratches were pretty deep, so I expected to get pay $$$$$$. Joey recommended they try buffing the scratches first, before going to paint route. Within an hour and about $ 100 I was back on the road and my mood improved. Highly recommend these guys!

My 2009 Audi TTS was brought here since it needed auto body plus axle work, and Chantilly Auto Body only does the body portion of the work. I was rear ended really hard, causing my axle to separate and needing over $ 10,000 of work to get my vehicle fixed. Parts for this car are really rare, so it was in the shop for over two months — however, they coordinated really well with Chantilly Auto Body, and even addressed the issues I found after pickup very quickly, even involving the nearby Audi dealership for Audi-​specific fixes that require specialized equipment.
A few years later I brought in my 2010 Prius for another rear end collision accident, as they are an Allstate network repair shop. This time I only needed the rear bumper and some mounting brackets replaced. The work was completed very quickly (3 business days) and that’s even with special ordering parts after finding additional damage. I also had phone calls /​voicemails daily with detailed status on where my car was in the repair process. They do wash you car before final delivery back to you.
The car looked great — I didn’t see any visible paint overspray, there were no visible color differences between my bumper and the rest of the body, and it pretty much looked like nothing happened to my car.
Not sure if this is because I went through insurance, but the body shop does provide a warranty on any work completed for as long as you own the vehicle.

Let me preface this with a disclaimer that I know nothing about body work, but the M3 looked just as beautiful once they were done with it as it did before the deer hit it. This review is more about customer service. So a man named Wally R. works at Centreville Collision. I’ve never met him, but nearly every day while the car was in the shop (near 2 weeks) I received a lovely message from Wally. Wally is a man that truly cares about his job. I felt like he was a physician giving me a report about my hospitalized child. M3 parts are special order and they had a tough time with suppliers having stock, and shipping the proper part, etc. Wally kept me up to date on every single stage of the process with his cheerful and informative calls. He sounded distressed when there was a delay, let me know when it was in paint, etc. Happy to have the car back, but I do have to say I miss Wally’s messages…

Surprised there are no reviews yet.
Brought my 2011 Venza there in the late fall/​early winter on 2012 after being rear ended. Had gone to Chantilly Auto body (just down the block) a few years back after a similar situation and they sent me here because the Venza needed auto body plus muffler and exhaust work. Chantilly Auto body does body work only, where as Centreveille collision does that plus has mechanics on staff.
All in all they did a really good job. The rear end, muffler, side panels, et. al. were messed up from the collision and now it all looks good as new.
The only thing they could do better on is communications. You have to call every couple of days to get a status otherwise they never will update you. As parts come off the car they find additional damage that was hidden from the adjuster and have to start amending the claim. I get that but a call once in a while to tell you what is going on would be nice. Plus one of the girls at the desk has a bit of an attitude.
Their craftsmanship though is clearly excellent. I was very happy with the finished product.