The Home Depot

there is no beer here… just things to hold said beer.

A while ago, I came into your store with my family to look at your vanities that you had on display. I really did not see any vanity I liked and after talking with your representative ‘Brandon’ I believe is name is told us to check out your online selection. After looking online for a while, we found to perfect one for us. We had a little problem with the online order (it was going to the wrong place). We came to the store and we say Brandon he remembered us and not only that remembered that, which we were looking. We told him about our dilemma with the shipping issue. He apologized but did not stop there he called up the online storefront and talked with some people to get the right shipping delivery address. This was awesome customer service he definitely went beyond our expectations and further more gave us a few great suggestions. Your store is lucky to have someone like this. When we come into the store, I know from whom I would like help.

Unbelievably bad customer service! First, finding someone to assist is incredibly difficult. Second, speaking with individual at checkout was like trying to speak with my 3 yr old. I know this is not typical for most Home Depot stores, but this one is definitely in the lowest tier of their stores!

No Bueno…
First I asked the guy at the customer service counter where something was and he didn’t know, so he asked the greeter guy (who ignored me while he was on his phone) and he sent me to rows «30 – 32 somewhere in there» (most vague directions I ever received at Home Depot).
While scouting around for the rows I noticed that half the store runs in sequence in one direction then doubles back in another direction. Very confusing layout. It’s also laid out in hidden pockets (paint dept, etc…) so you wind up wondering into areas. Again… Very confusing.
Well… I found two lady employees in the back while I was looking in rows 30 – 32 and they said tables ere outside. So after looking for 10 minutes I realized the two guys up front were just as lost as I was. (They should have a map for this place).
I went outside, picked out a dirty little table with a big scratch on it and proceeded to the trash cans (they were next to the tables thank god. I didn’t want to ask anymore directions). The trash cans were absolutely filthy. I’ve been buying these often lately for our satellite locations and have never seen them this dirty. Spider webs, etc… I got my clothes dirty just picking one out. I needed a broom too but the two displays next to the trash cans had no prices so I went hunting for them in the cleaning area.
I can go on but my thumbs are tired. In a nutshell, this Home Depot is laid out differently and totally disorganized and dirty. Most of the staff (and there is more to the story) are not polite and lack basic knowledge of the facility.
Only reason they got an extra star out of me was the lady in cleaning area asked me how I was doing politely and the cashier in the garden area was very nice.

My mom chose to get the carpet at Home Depot for her floors. No issues with the carpet, which is a 4 star there, but I give the service and attitudes of the installers a 1 star. It would have been a 0 star, but the lead installer did call my mom 15 minutes before they were done. There were 2 guys.
The lead installer had the WORST attitude ever. I saw that he had the house to 75 F with the doors opened. I’m not meaning they can’t open the doors to bring things in, but they were sitting around doing nothing with the doors opened so our house was cooling the outside. I should send them the electrical bill for being so inconsiderate.
That’s not the worst part. My mom had asked them if they could cut some of the leftover carpet to make a floor mat. Not hard for them, right? No. As the guy walked away to do something, he muttered some stuff in Spanish that I could not distinguish. He’s thinking that since we are Chinese, we have no clue. Stupid guy because we do understand some — my daughter and I.
Seriously, what my mom requested took maybe 1 minute to do.
In my last review, even though the food wasn’t a 5 star, the service was well above 5 star, so I gave the place a 5 star. If the carpet didn’t look decent, I would have given the minimum 1 star. Hopefully they installed it correctly. Time will tell.

I have always been a fan of Home Depot and will forever be. I have no problems with their competitiors, I’m just hooked on Home Depot. The people, the variety of home improvement options, and it’s a great place to go and just people watch.

The employees at the service desk were very helpful when I had to special order some big ticket power tools. Returns are easy with no questions asked. This location is never busy either which makes shopping here enjoyable.

Let me start out by saying, I have purchased everything from Home Depot, specifically this one on Gilbert and Germann, for the last 8 years. I purchase paint, appliances, landscaping, you name it I bought it. This past Thursday I went in to look for a few items to help with my move. While in the appliance center I noticed a dyer on clearance, it was the floor model. I spoke to Ruth about it and ended up purchasing it on the spot. It was a great deal and what really sold me was she said I would have it delivered Friday or Saturday. This was particularly excited as I was in the process of moving and my old dryer took a dive. Friday comes, no call. Saturday comes no call. I call the store on Sunday and speak to «a manager» who tells me that they don’t deliver on Sunday. Which was odd because that wasn’t what I asked about. I told this manager that when I went online to check the status of my order it showed I should have it on Sunday. She told me the website is never correct and I shouldn’t go by that. After wasting my time for 20 minutes on the phone with her, the action plan was for her to call me Monday morning to make sure they process my order. Monday morning comes around… I end up coming into the store around 2pm and to my surprise, I find my dryer sitting in the appliance section. No call, no action, nothing! The only positive here was the lady who helped me at the customer service desk. She explained everything, even after the same manager who was supposed to call me came over to explain that «she put notes into the system, and she responded» As a consumer, I have no idea what that means. She got an attitude when I asked for her to explain. This was the worst experience I have ever had at Home Depot and nobody seemed to care. It has been a week and I still don’t have my dryer and when I called today, we were told «a call will be placed to you when it is time to deliver the appliance» So unprofessional. I will no longer purchase anything from this location as they employe dishonest people who just try to make a sale. I doubt they receive commission so I don’t know why I was lied to. Save yourself the headache and go to another location.

My girlfriend experienced a domestic violence issue and needed to change out her locks. Went to this Home Depot for a couple of new sets or if possible to rekey them as I did not know if Home Depot had locksmiths. Well, they do, and Dennis here is not only one of the best I’ve encountered, but a heck of a nice guy. He didn’t try and sell us new locks and did in fact rekey them… old Schlegel locks that were pretty grimed up. It took a long time to fix them but he was very patient and it was a heck of a lot cheaper than buying new ones.
BEST customer service I ever experienced in a Big Box store.
Dennis says that there are other Home Depots closer to where he lives, but he loves the management here and has a longer commute just for that reason. So I’ll take his word on that. And we’ll take our business here too.

Good store, nice selection. I can usually find someone to ask questions if they don’t find me first. At Lowe’s I have to search and search.

Was really disappointed with the garden department. They were very limited in the variety of plants and the quality of plants. especially herbs and succulents. One of the more frustrating things was that the same employee kept passing me and saying: «Welcome to Home Depot, are you finding everything you need?»
For the fifth time the answer is NO! do you have any totem pole cactus and a Meyer Lemon tree!!! Geez, don’t you remember me? You just asked me the same darn question 2 minutes ago and my answer was the same every time. Looks like HD may need to do a little training… just saying …

I visit this home depot quite often, as my house is 5 minutes from it. I have always had a good experience there. The staff is friendly and extremely helpful. They are always willing to guide me in the right direction with whatever I need. Good job!

This Home Depot store seems more messed up than the one I typically shop at. However, I was looking for a welding machine to do some light metal fabrication. The employee I asked about it said they don’t sell those and that the only option was to take the steel to a fabricator to get it welded. He didn’t even know what tig welding was; hence the reason I then knew he was full crap. After searching for myself, low and behold Home Depot does carry welding machines just 2 isles over from where I was. Three different ones actually. If you’re going to work in a store, you need to know what products your store carries. Or at the very least admit that you don’t know and find another employee that can help!

Not a lot of choices in buying things for your projects so HD or Lowes it is. This particular location typically drags their feet in customer service. I seem to wait around a lot when I’m here & of course I’m always in a hurry when they are at their finest. I just have to remember not to come here when I’m in a hurry cause my OCD will be off the charts. Home Depot-​a shot out/​thanks for honoring soldiers with your military discount!!!

Whatever you do, do not come here after a few mimosas with your gay bestie. You’ll think you can tackle any home improvement project together. Bad idea.
I always have the best experience with the staff when I come here. From fixing my toilet to buying paint to planting flowers — these guys have helped me every step of the way. I usually prefer Lowes to Home Depot but this store is making me change my ways.

I have never had a problem finding someone to help me. They seem to have plenty of floor staff always.

Theyhave a huge variety of Rust-​oleum paints. so many colors to pick from!

This HD is very good. They seem to have knowledgeable people. When I was putting in my irrigation system a while back I got a lot of good info from their plumbing guy. Apparently he was a master plumber.
On this trip I needed a overheat sensor for a can light. The lighting guy had a can he said he couldn’t sell because it was missing something, and proceeded to rip the sensor out for me. No charge. That’s customer service!

I gotta give this location 5 stars because Dave in the plumbing section has helped me out for years. Plus the ladies at the customer service counter always make my daughters balloons. They have a great staff.

It’s funny how life changes when you get married, or have a child or even buy a house… I used to detest going to Home Depot, so much that it would make me nauseous and sleepy. I would avoid going here like it was a plague.
We just bought a house (WOO HOO) and we’ve spent nearly every weekend, at least 1−2x in the same day at the Home Depot. So much so, that the people working there, like the paint people, know us!!!
I don’t know what the requirements are to work there, I don’t know if they have to have a background in handy man (woman) 201, but they really know their stuff. Always very helpful, very knowledgeable and the paint ppl… there’s not much I can’t say! I’ve brought the same gallon of custom paint, 2x, and wanted them to change the color, because the one I had originally chosen, doesn’t look good on my walls. No worries, they will adjust the paint until it’s to my liking!
Did I mention they accept competitor’s coupons! I love the Home Depot… maybe my outlook will also change for auto parts stores.