Big O Tires

AVOID Big-​O Tires in Chandler-​AZ (Crossroads Towne Center @ 2550 East Germann Road, Chandler, Arizona 85 286 … 480−726−0077); otherwise known as, Big «Uh-​Oh» Tires.
We recently took our Honda Civic to the local Honda Dealership for an oil change and were told by the technician that the Oil Drain /​Bolt threads were stripped and could not be removed. We asked them, how that could’ve happened and were told that whoever changed the oil last, over tightened the bolt.
So, I went back to Big-​O Tires in Chandler and explained the problem to them. The Service Manager put the car up on the lift and, with a regular wrench showed me,… that the wrench was turning the bolt quite effortlessly. –Baffled by the demonstration, I drove back to Honda and told them what the Service Manager at Big-​O tires showed me. –At that point, Honda put the car up on their lift and did the same demo for me except, they also pointed out, that although the bolt was turning,… –they were unable to remove the bolt because, the threads weren’t catching.
Again, back to Big-​O Tires,… the Service Manager told us, the Oil Pan Bolt was stripped due to «Normal Wear and Tear». He also noted, that although his franchise was the last one to touch the oil pan,… Big-​O Tires isn’t responsible for «Normal Wear and Tear». ***Brakes, Tires and even the «fogging» of a Headlight Component,… –I can understand as «Normal Wear and Tear» but, over-​tightening a bolt, –I see as Human Error***
So,… we called Big-​O Tires corporate (866−834−2652), who sent us back to the franchise for an honorable solution, who told us to take it up with corporate, who sent us back to the franchise,… and so on and so forth,… yadda yadda yadda,… blah, blah, blah,…
After it was all said and done,… the car is now leaking oil because, the bolt can’t be tightened at all. And Honda is asking for $ 1000 to replace the pan. Big-​O Tires refused to take responsibility of it.

Definitely should have looked at the reviews before going here. The man that helped me was very rude and could care less about anything I needed. You could tell he either hated his job or was having a bad day but either way was not nice at all. Left to go to discount tired and have a much better experience! I will not be going here again!

Workers are great, managers talk behind your back to the workers about customers. Not professional.

We bought four tires there and got our alignment done after taking it back for the alignment the second time it still was not done and had to go elsewhere to get it fixed. They would not refund the alignment charge after we went back and told them that it wasn’t done correctly through AAMCO. Go to discount tire.

This business ruined my oil pan. They are incompetent and I would not recommend them.

My husband and I visited this location on Saturday, I had a appointment to get all 4 tires replaced on our newer car. When we showed up Jeff was our guy to help. I asked him at that time could we also do a oil change, fix a tire and do brakes on my husbands car. He added it on with no hesitation.
They called to give updates and were very nice, and honest. I usually don’t like going to these places because in the past I felt like i was nickled and dimed for every little thing. Here I felt like I was darn near family to them and they were only doing work that was needed. I felt very comfortable and a valued customer. Not to mention I feel like Jeff gave us a great deal and saved us money. We had a lot of work done on both vehicles and left very pleased. I will always come back to Jeff and Big O tires from now on out for service. Thank you !!!

Honestly the worst maintenance shop I’ve ever encountered. Took my truck in for tires and it took them the entire day. When I came back for it they tried selling me on multiple items that either my truck didn’t need, or I didn’t feel comfortable with them doing because it was a diesel. Never take a diesel to a shop like this for anything but tires! I ended up working here since this looked like the best job I could find, I was horribly wrong! Seeing how they lie and cheat customers out of their money makes me with I was never involved with them. In short, never bring your car here they will up sell and cheat you out of every dime you can.

Went in yesterday for a simple oil change and tire rotate and balance. After work was completed chrome rims covered in finger print and debris from moving the tires around. They didn’t bother to wipe them down. On further inspection one of my trucks locking lug but was missing. Called store following morning to let them know I was coming back for my lug but… what a shock they couldn’t find it. So manger states that we can come back tomorrow and they will replace all of them… so because their guys can’t do the job right the first time I have to spend part of my Sunday dinking around at Big O while they fix something that should have been done right the first time. Yes they did take care of issue but if they just took a little more care for their customers problems like this wouldn’t happen. Very disappointed with Big O.

I went in for a hole in tire, leaking air. The worker said it would be done in just a little bit. He said we were next. After waiting an hour and the car sat in the same place in the parking lot. I went inside asked for my keys and left. With the bad reviews I’m surprised management doesn’t make changes. Horrible reviews and I totally see why. This Big O sucks! you’re better off going to Juans Tires and More.

These guys are awesome. I had a flat repair done and I was in and out. The service was free and I will be back in the future for all of my tires. And the place was super clean

This is a 4 star review not in spite of a problem but because of one. I recently took my car in for an oil change. When I went to pick it up, my husband noticed a sizable oil leak under the car and called one of the service reps over. Obviously, this is a pretty significant problem as I didn’t have any issues before with oil leaks, let alone a massive one. The guys at Big O brought my car back in to check it out.
They thought it was an issue of the Oil Plug not being tightened enough and so redid the oil change. We came back and they were monitoring my car to see if any other leaks were visible. This process took a while, my husband and I did sit there in the waiting room and yes this was an inconvenience. But mistakes happen, and I think you can tell a lot more about a business by looking at how they handle mistakes. So this is why a big mistake still warrants a 4 star Positive review in my book.
The whole time my husband and I waited, we were given constant updates about what was going on immediately after the oil leak was pointed out. We were given apologies for the mistake, for the inconvenience profusely. After changing the oil for a second time, the big oil leak was gone, but a small one was still there. From first hand experience, I know plenty of businesses that would have sent me on my way without mentioning the small leak, but the guys at Big O were adamant that «they get the job done right».
We ended up leaving my car there overnight, and they ordered a new oil plug, which they installed and did another oil change. Everything was done at no charge, which they insisted on. Everyone who knew what was going on was so apologetic and determined to make sure my car was taken care of, and everyone had thanked me and my husband for being patient. As far as correcting a wrong, they went above and beyond.
I’ve been taking my vehicles to this location exclusively for a couple of years now because they did a good job at a good price. It’s nice to know that in the rare instance I had a problem, that they would do absolutely everything in their power to make it right and that is a rare virtue in todays business world.

Nice guys, but…
Took me 2.5 hours to have my tires rotated & balanced, and one of my tires checked for a leak. And this with an appointment! My vehicle was still in the parking lot 1.5 hours after my appointment time.
Sorry guys. I don’t have the luxury of that kind of time. An appointment is an appointment. Either negotiate something different when things change, or don’t commit to an appointment.

So I just have to say (WOW) What a great experience My friend and I had when we came in due to her mom’s car tire being wore out and needed to be replaced. We were on our way to see her in the hospital and had to stop to get it fixed asap so we found this place. Went in and briefly explained our situation and They got us in and out in a flash. They rock! I can honestly say they have passion for what they do. Not to mention the pop corn machine and all the other goodies that my daughter absolutely loved lol. all the other shops I’ve been too don’t have & should. An all around great experiance! I know one gentleman is named Greg & the other I didn’t catch but I believe they are both managers?! But that’s besides the point (hehe) Thanks guys for everything. Keep up the amazing work!
Danielle & Jessica

They have the worst service ever. I have been there 3 times and nobody knows what they are doing. I called to make sure they had my tires. When I got there there was no tires and they made me wait over 5 hours telling me the tire was coming. For all my trouble they gave me free oil change. I went back because one tire wires are coming out only after a year. They told me I needed to replace all 4 tires, and they said my free oil change would cost $ 75. I will drive out of my way just so I never have to go to this place again.
I do not think its a coincidence that most of the reviews say the same thing. Something needs to be done about this location. It is not okay to treat customers like this and get away with it!
Please see Gina G’s review. Please Read! I had a relative that worked there and he came home sick to his stomach daily over the customer abuse within this facility. He was trained to up sell every customer. He was told to create the issues in order to sell more parts and service.

We come here often for maintenance, but the attitude of people here will stop that now. Once they let us go without bothering to check the vehicle properly and we found there was a weird noise whenever we accelerated. They fixed it when we brought it back, but no apologies offered.
Today, we dropped off our vehicle in the morning and was told that it would only be a couple of hours, which meant they would be done by 12 – 12.30. I called up at 1.30 pm and was nonchalantly told that it would be another 30 – 45 mins. This was after stressing that we had a long trip to make later in the day and needed to get out as early as we could, so we didn’t have to drive in the dark. Now, it is after 3.00pm and we still don’t have the car… they keep saying ‘Just a few minutes’!

Chase, Greg and Jason we’re wonderful. The Big I on val Vista would not honor my mom’s tire warranty. She was coming down from globe and got a flat. She went to the closest one but they would not help her. She almost missed missed her apt. Cause she had to drive to chandler/​Gilbert. God bless these men and Shame on the ones at Val Vista! !

Please Read! I had a relative that worked there and he came home sick to his stomach daily over the customer abuse within this facility. He was trained to up sell every customer. He was told to create the issues in order to sell more parts and service.

I was told 45 min max wait to replace two back tires… it took exactly two hours and that was after I complained. I will never go back there again. They pushed upsells on me left and right and all I wanted was a new back tire. STAY AWAY!

Worst customer service ever!!! I used to take all three of my vehicles there and also my parents car… NEVER AGAIN!!! Not only have I waited 3 hours each of the last two times I’ve gone. But now the bald manager won’t do an oil change for me unless I pay double for synthetic oil! They have put conventional oil in the past. If I could give negative stars I would. Oh and I can’t forget how the double stacked the oil filter one parents vehicle causing them to lose all their oil on the freeway. DO NOT GO TO THEM!!!

SKIP!!! Customer service is equivalent to a used car salesman trying to sell you a lemon! They’ll say anything to get you in the door and BAM! Long wait, you’re not written down on the appointment log. There are better alternatives nearby. Won’t spend a penny here…
Ugh, had to give 1 star because review system won’t let you give –0– stars!!! Avoid and save yourself the hassle, aggravation and money! Avoid!!!