T-Mobile

This store gave me by far the best customer service experience I have had in a long time.
The entire staff was upbeat and happy, you can tell they love what they do and are happy and proud to be working. My time spent in store was quick and everyone was attentive to not just my needs but all the other people around me. I would recommend if you are thinking of visiting any T-​Mobile store to get the correct information the first time this is THE T-​Mobile store to go see.

Be prepared for a long wait. I went there 3 times in a 2 week time frame and waited 30+ mins each time. Daniel is good but service from others is a hit or a miss. You almost feel like they don’t want your business or just don’t care. If you are there for just a sim card, they make you wait, ignore and make excuses getting to you (maybe they don’t make any commission out of sim card sales?).
I recommend the Chandler fashion mall store, at least you get quicker service there.

Had probably one of the best overall customer experiences I’ve ever had in a long time. Worked with Daniel to upgrade two of my phones without a hitch. Daniel was very knowledgeable, prompt, and fixed everything on my family plan account without any issues. I’ve always had mixed experiences with support over the phone so being able to talk to someone face to face and have an issue resolved same day was amazing. Highly recommended and will go back to this store again

This store BY FAR gave me the greatest customer experience I have ever received! The entire staff was upbeat, happy, and knowledgeable! Not to mention the store was clean and tidy! The few times I have gone in I have worked with Mike, Kyle, and the Manager Daniel. They made my switch from Verizon easy and seamless! If you are planning to switch like I did these are the guys to see! Thank you guys, I will be bringing more business to your doors!

Do NOT believe the gimmicks they show you on the tele or commercials.
I went in to purchase an Ipad mini with Retina display. My first question was, when I could get the device. They quoted me they were getting a shipment this week and I could get it by the end of the week or by beginning of next week.
I had to the misfortune to get a new sales associate who was absolutely clueless. She kept having to ask everyone else questions and had the manager come over quite a few times but within minutes those managers disappeared only to be called over again.
She asked me which data plan I wanted. I didn’t want to purchase extra data, just the 200mb they advertised on the tele.
She went in the back after I told her that I didn’t want to purchase extra data, only the device itself with the free 200MB. She brought back her manager, who told me that he’d give me a month of free upgraded data. I told him that wasn’t necessary but moved forward.
I probably stood around for over 20 mins for her to get the paperwork and have other managers to come look at what she was doing and walk her through things.
I was signing paperwork when I noticed that I had a $ 15.68 fee. When I inquired what it was for, she told me it was for «government fees» and that «the government has to have a piece of the pie too.» I didn’t question her explanation too much although puzzled.
I got home and looked at the paperwork closer and that $ 15.68 was for a prorated fee for the supposed free data the manager offered. I called the store and they said they’d take care of it. They have a list of who gets free data. After the girl’s explanation, I wasn’t convinced and asked them to just take that extra data away.
When my son got home from school, he showed me his mobile showing that a number was added to my line and was suspended.
I called customer service and they informed me I opened a new line… which is beyond me since I already have 2 lines… why would I need another phone line? And the Ipad mini with Retina display was on back order for 6 – 8 weeks. Once I heard that, I heard enough.
This store went all out to pull the wool over my head. They are dishonest people. Do not speak to Ginnie (sales associate) or Chris (manager) as they will lie straight to your face.

A few minutes ago I had complain about services that we, as a familly, never used. T-​Mobile representative (later on supervisor was telling me the same story) told me that I have to pay for those «services» anyway because they have contract with
, SendMe, Inc. and with DealFlag. So, being totally confused about ignorance from T-​Mobile representative (about my refusal to pay something what I never used and will never use) that I have to pay and they have different way of protection for me. I have to pay full amount and later on they will block all that numbers and they will ask them for credit. So, my money T-​Mobile is going to give to those who are stealing money from me — what absurd!?!-After thirty days they will see what is going to happen, but if «those» T-​Mobile «partners in crime» decide that I am OK they will return just 25% of the total. So, what you will say about this?
What kind of game is T-​Mobile playing with us?
I am very mad, but I am asking myself who is giving permission to T-​Mobile to be on other side of their customers in order to make more profit?
Shame, shame for T-​Mobile and those who are supporting them.
And, at the end I have to pay for service that I didn’t use. It is about $ 50.00.
To finalize this event I have to say that I am also very happy… Can you imagine if they ask me to pay $ 1000.00 or more.
One more thing: I FILL LIKE TOTAL IDIOT!!!
Thank you T-​Mobile.
…

Great location. Nice clean store. Just hate that I always have to wait forever to get helped. They seemed to be understaffed. When you do get serviced, they are always very pleasant and handle everything down to my last question.

They always help me in this store, and have even thrown in a few freebies and found ways to reduce my bill.

I had to end my long love affair with TMobile this week. We were together for 11 years. No fights, no lying, no cheating… just love. It was a perfect romance and definitely one of the saddest break ups. I will be back, someday.
My mom bought me an iPhone for Christmas with an upgrade she had on her account. My plan was to unlock it and use it with TMobile. That was until my mom called and told me I would be forced to use ATT because she was being charged for an extra plan. Cue the tears.
It felt like an arranged marriage. I didn’t want to leave my Tmobile boyfriend that I loved. But I had to suck it up and marry ATT for the time being. I don’t think it will be long, I figure once I blow through my moms roll over minutes in the next few months I will be able to unlock my iphone and switch back to Tmobile.
so far i’ve been with ATT for a few days and these are the major differences i’ve noticed and believe Tmobile is far better:
1. price– with tmobile I had unlimited data, minutes, and texts all for under $ 90/​mo after taxes. to get the same plan at ATT i would have to pay about $ 30 more a month and then it’s not even unlimited data. Thankfully I’m on my moms account and they have like 10k rollovers so I don’t need an unlimited plan.
2. getting ahold of a person– 611 and option 0 and you would immediately be connected to a human. with ATT they make you do a bunch of crazy options and then they put you on hold. I sat on hold several times and then it would just hang up on me. when i finally got ahold of ATT people some of the offices were closed… which brings me to
3. does tmobile ever close? ok they do at like 1am and that’s amazing! there are a couple hours in the wee night you have to do without. go to bed!
4. when you’re on hold with tmobile they play soft music. ATT uses that time to try and sell you crap. it’s the last thing i want to hear when i’m waiting on hold. it’s like being held hostage because they know you have to listen. tacky, i say.
5. customer service– att customer service hasn’t been bad, but tmobile has that little pep in the step.
6. i never lost service or dropped calls with tmobile. but i have a few times already with ATT :(
7. ATT messed up the porting of my old number so right now i have some random temporary number until they can fix it.
i could keep going but i will it stop there. i love tmobile and i can’t wait to be re-​united.