Sprint Store

I honestly don’t understand why this particular store receives bad ratings. Before coming into the store, I researched all the best options and chose to come to the Sprint Store. I went in to trade in my iPhone 5s and lease a iPhone 6s. We waited about 20 minutes before being helped. Doniel was nice, sharp, and helped us in every way. She informed us about all the discounts we were eligible for (workplace, bank, etc.) and then used them so that we were able to get the best price. She also informed us about our data usage and whether we need an unlimited data plan. We found this very useful. Then, the Lead Sales Consultant had to look over the information and account before selling it to us. We were able to trade in my iPhone 5s for $ 90, which helped with the upfront costs. We leased the iPhone 6s 64GB for $ 21 a month with iPhone Forever plan and paid only $ 10. That’s a pretty good deal. Doniel was easy to work with and considerate of our situation. I highly recommend Doniel and this location!

As a Verizon customer who still had unlimited data having to buy my phones out right decided to check out Sprint. The customer service at Sprint was very helpful and straightforward as far as plans and pricing. Just to doublecheck to make sure we couldn’t get a better deal from Verizon because were loyal Verizon customers for 10 years we went to Verizon store and was told that we had to increase the bill and be limited to 18gb of data even though they told us that my phone alone is using 12 gigs a month. After hearing all that we left Verizon went back to the sprint store and picked up where we left off without having to wait in line again. We walked away with two brand-​new iPhone 6s 64g and unlimited data for less than we were paying with Verizon. We worked with Marcos who is great but to be quite honest every every associate was very helpful.

DJ is awesome! We moved from Verizon to Sprint and have had some issues with the move. We’ve came in to this location numerous times and asked specifically for him every time. We were not the happiest campers at first but we’re very happy now! He gave us his cell to contact him prior to coming in. Tip– call and make an appointment for this location as they get very busy and the wait can be up to an hour. We also really love the iPhone forever plan that Sprint offers. We met the manager and she was so funny! It seems like she runs a tight ship but also treats her team with respect, which in turn they treat their customers in the same manner. Great leadership by Dee! Overall, great vibe and customer service here.

First, the hours are wrong, 10a is when they open. Apparently neither they nor can fix their posted hours. Second, I hate to complain. But when you’re second in line, and 5^th to be seen, a complaint is mandatory. The blond at the front knew that but chose another customer and failed to notify other reps nearby that I was next. Honestly, I should have read the reviews before I came here. I would have gone out of my way for better customer service and I recommend you do so as well. I’ve been waiting since 9:40am
This crap doesn’t fly in Vegas; customer service is priority. I guess Phoenix does not need to value their customers, or at the very least Sprint at this Phoenix location does not need to value its customers.

Sprint rep was rude and extremely unhelpful on the phone. I was put on hold 3 times for a totally of 16 minutes of wait time on the phone. The rep answered the phone and sounded impatient like I hadn’t just waited 16 minutes to talk to him. Then gave me no assistance and the when I said goodbye he mocked my voice as he hung up. I can’t believe how ridiculous that is. I have been a customer with you for 8 years. Get your act together!

Terrible customer service. Not even greeted when I entered. Even a grown man (customer not an employee) sitting on the counter top while doing his paper work w a salesperson. The worst customer service on this planet. Would go to another sprint store but they have terrible reviews too.

If I could give negative stars I would.
My saga with Sprint began when I purchased my new Samsung galaxy S6 phone on July 3, 2015 from a sprint kiosk at Arizona mills mall. I was very happy with my phone until I got home and overtime noticed that I didn’t have any 3G or 4G LTE bars in my house upstairs or downstairs so on Monday July 27 I contacted Sprint tech-​support for their assistance. The first lady that got on the phone my made me change network modes several time with no success and told me I should have 3G, 4G at work and at home. She then transferred me to tech-​support which for lack of a better word was a joke. She tested my phone over and over and over again kept me on the phone at my job for over an hour and my phone was still not fixed. She then made me an appointment (she didn’t really make me an appointment but that’s another story) at A sprint corporate store by my job for the following Wednesday which is July 29. Tech-​support in the store could not fix my phone so they had me talk to Sam song who then sent me to the Best Buy by my house to meet with the Samsung person there. Samsung person was very nice and tested my phone thoroughly he then had the personnel in the store change out the Sim card on my phone which I think he thought fixed the problem. It did not I went home and I still don’t have any 3G or 4G in my house so I went back to sprint today. The person in the sprint store by my house said that he could not fix my phone so he needed to send me to another corporate store which was oh I don’t know 15 minutes from my house so they could try to fix the phone and if they couldn’t fix the phone then they would switch my phone out. So once again I drove to the other corporate store and left the phone with the tech who assured me if the phone was not fixed they would «order» me a replacement which would take «2 — 5» business days. I left my phone there for over 4 hours and guess what I still have no 3G/​4G service in my house. So as my phone constantly tries to connect the battery life is shit. Way to go Sprint great customer service thanks!
The guy that gave me back my phone tried to convince me that I had 4G but in fact I had no bars in the store as well.

We just switch to sprint from AT&T and i have experience the worst customer service by far. So when we brought our phone they said if we get $ 150 acessories they would waive all activation fees. Which they lied about this because i call sprint customer care they this isnt true. They said they would take off half of the activation fees. Which wasn’t the agreement because I wouldn’t have bought the accessories which included the cases that cost me over $ 150 more. Also I’m one of my phones the buyout programs refused to accept it. Which if i would of know this we woukd of never switch. Now i owe money to att which is false advertisement and in my opinion that a scam. It seems like after someone sign a lease with you you throw out customer service overall. You have been warn! Don’t switch

If you come to this store, make sure you work with Alison! She’s absolutely fantastic! She is definitely customer focused and dedicated on making you a happy customer. Very knowledgeable and won’t double talk you the way other salespeople might. I’ve been a Sprint customer for five years and will continue to be as long as she and others like her are there to help. Great job, Alison!

Allison is a GREAT customer service representative!!!:
I had an issue with the purchase of a phone and came in to discuss my options. Allison B. assited me and was professional, attentive, listened to my concerns, and provided a wonderful example of what exemplary customer service should be.
Allison B. provided me all the information I wanted and MORE than I expected when making a choice for a new phone. I never felt like I was being «sold» but rather listened to and assisted in all my customer needs.
I left feeling I was informed well and as a result made the right choice to come back in rather than switching service providers (that WAS a very real option for me before meeting with her).
As if all of the above was not enough, she provided me with a business card and her work mobile number to use if I had any further questions or concerns. She even followed up with me regarding a discount associated with being a credit union member! Allison is a wonderful Sprint representative!

I was «sold» by sales rep Derek, who was very arrogant, to purchase glass case cover for $ 40 and NO otter box as the glass front would cover any breakage! My husband explained to him, I drop it all the time and he INSISTED, demonstrating by smashing it on counter, that it will not break. Well, two weeks later I dropped it and my cover shattered. I took it back, while Derek was selling another customer on the very same idea, I was told no manager was in. I spoke with Derek and he basically said my husband and I lied, he would never sell in that manner. We called back later and manager basically said same thing. Terrible customer service.
Sprint has you with a great plan but awful customer service. Insurance on the phone is $ 200 and you are not guaranteed a new phone, it could be a refurbished phone with. 1 year warranty.

I went in today to purchase the iPhone 6 I was greeted and helped by Ashley her service was excellent and I was in and out and got exactly what I wanted.

Service sucks here. Getting my phone replaced and unless you get to this store before 11 am you have to wait. There is always someone standing at a computer doing «something» but not helping anyone and they can’t help you. They take your name but not why you’re here.
Not sure why sprint doesn’t employee enough staff to help customers at this store. I only come here because the next closest one sucks just as much.

HORRIBLE!!! Alfonso will convince you that he is helping you. Makes you feel great! «Call me on my cell if you need anything!» Alfonso promised that I wouldn’t be charged $ 15 for each of our phone lines each month, but sure enough, it’s been on 2 bills. Alfonso took care of that while I was in the store! Right??? Nope, wasn’t taken care of two weeks later. Called him on his cell, said he’d call back later. Never did. We called later that night and were promised results the next morning. No call back. No results. Called again that night, «I’ll call you back in 30 minutes!» Never did. It’s a joke with these guys. Wish we never left Verizon. I’m just going to deal with another Sprint store from now on.

For Christmas, I purchased a Samsung Galaxy S3 on the Sprint prepaid plan for my daughter (in her early teens). We were planning on transferring her current service to Sprint. After trying online 3 times (the online service was consistently «not available») and speaking to a customer service rep, I was told to visit my closest Sprint Store. We visited the 54^th Street location in west Chandler, and had the unfortunate experience of dealing with Derek. Once we told him that we had purchased the unit at Best Buy, he told us that only Best Buy could activate the phone. This may be the case for contract phones, but most certainly not for the prepaid phones. Because I had already spent time on the phone with Sprint (including a call directly to this store), I knew that I had to go in person. Derek clearly did not want to help us, and even went so far as to suggest (quite loudly) that I had not really called their store. In addition to being rude, Derek had no idea about any of the procedures for the prepaid plan. When I inquired if they sell the prepaid phones at their store, he said yes. Huh. I too, have to wonder if he didn’t care to help a potential Sprint customer simply because the phone was already purchased. No wonder people hate Sprint. Very, very poor customer service. Am considering returning the phone and going elsewhere.

This is the worst customer service. The sales person lied and lied and ripped us off. NEVER go to this store.

Horrible wait time. Waited almost an hr to get help. Just to make a payment! workers are super slow. Sprint service sucks and obviously the stores/​workers also, exactly why we went to tmobile instead!

I had to update on my latest experience. Back on Sept 20 I ordered an Iphone 6 plus 64gb. I have waited and waited for it since I needed it before I leave town. I called today and had to try for 2 hours for someone to answer the phone, no joke no one picked up from 1:00pm till 3:00pm, finally David answered the phone. He checked and my phone actually came in, I told him I needed to simply do a return since I had to get a 16 gb because of the time crunch. He asked me when I would be able to come down I said tommorow because I have alot to do with getting ready to go out of town. He said great come in at 9am and ask for David, he seemed eager to help me. He then says, «You are adding another line right» I then said no, I am simply doing a return. Then he says oh a return well come in at 9:30 Alfonso should be in to help you with that. I could not bite my tongue on this, I said to him ‘So because I am returning a device now I cant come in until 9:30, I will still be there at 9. Its funny how his attitude changed because he found out he wouldn’t be getting commission on it. I actually went in right after my phone call and of course waited for 45 minutes, I will say the girl who helped me I believe her name was Tatiana, she was very nice and helpful.

I came in not too long ago. My thought process was «I just need a phone.» The wait was typical for a busy store (which it was) the sales people were friendly with other guest from what I saw. It finally was my turn, the sales person asked me what he could help with and I stated, «I need a phone.» So, he sold me a phone. There was nothing really fancy about my transaction. David was nice and wasn’t pushy. I made all the decisions without being persuaded. I left for an hour while my information was being transferred from phone to phone. I came back, the tech Dave handed me my new IPhone with a smile on his face and shook my hand. I left a completely satisfied customer.

Whenever I go into this place I feel like I’m at a dealership buying a car. They are very slow and you will not get anything done without spending at least an hour in there. I called prior to coming and I tried to make an appointment. The guy told me an appointment wasn’t necessary and the hold time was only about 5 minutes. I left work on my break and 30 minutes later I was still waiting and I just ended up leaving. These guys need to have a sense of urgency at all. Do not go to this store.