Sears

My husband and I bought a dishwasher in February from this location and purchased the full extended warranty as well as installation fees. After a few weeks, it started to leak out the sides and I notices condensation all around the edge and counter — I didn’t realize until then that there was a dent in the side of the door that popped out which means it had been damaged before installing leaving the door completely torked. The dishwasher doesn’t heat the dishes hardly at all and I can open the door immediately following the cycles and the dishes are lukewarm. I called to have a technician come look at the unit and he recommended that we go back to the store and have it replaced. There’s also a scratch on the top of the door because it was installed too high. I’ve spent hours on the phone with the run around of who will handle the case. I have at least ten 1 – 800 numbers all of which put me on hold and transfer me to other departments — but nothing is being resolved! When I called the store directly, they offer no help and simply pin it on the 3^rd party installation! They are eager to take our money but customer service is totally lacking! If you offer the installation and take the money — then you need to stand by your installers! No one told us how difficult it would be to get a case handled when we bought the unit should we have needed to call. The sales person made it sound so simple and pointed out the 1 – 800 number at the bottom of the receipt — but note to stupid sales people — that number routes you to Canada or Milan or another one of the many service call centers around the world and you’ll go to at least 5 transfers before you can even talk to someone who will take the time to listen to the complaint — only to be told that no one wants to take responsibility — beware working with Sears — It isn’t the same good quality as it used to be 50 years ago!

After speaking with Dr. Brian Farquhar, I am no longer interested in doing any kind of business with Sears and their sister companies. I sure do hope this is his independent practice because that would make it easier for me to understand his rude and snarky behavior. My spouse called prior to me to reschedule our appointment for the afternoon and was told we would have to pay $ 100 to be seen. My husband told me this information and stated Dr. Brian Farquhar was rude and unprofessional, so I called thinking maybe there was some kind of misunderstanding. When I called I didn’t hear the man say his name and asked who I was speaking with since I was taking notes of the call, he starts with «Well you called me, who are you», so I told him my name and asked am I speaking with someone at Sears because the way he was talking to me was like I called his personal number and I interrupted his afternoon nap or something. It indeed was Sears to my surprise! So then I ask are you the receptionist or the doctor, thinking that may help me understand why he is treating a patient this way (even though there is no reason to). It was the doctor himself! There was no misunderstanding, he is definitely a person you do not want to meet. His first impression on me is clearly negative and I gave him the benefit of the doubt. He also said «unless there is a good reason you have to reschedule you will have to pay $ 100 at this office to be seen.» I told him my spouse is at work and I got called in to work last minute. He said «I am trying to work too and you cancelled.» At this point I am done with this boy, my reason for rescheduling was not good enough for him. You never know who you are entertaining. I’ll never give Sears my business after this experience and I’ll be sure to spread the word.

Walked through so I could get to the parking lot so I could leave the mall (I was going to Victoria’s Secret) and I got asked if I wanted to get sold something. I said I couldn’t because I was underage (thank goodness for a baby face). The lady replied with, «Well then, have a nice day» with a nasty tone. Welp, that’s part of why I never shop at Sears.

Whoever is reading this, I strongly advise you to never purchase anything from Sears.
Especially anything considered a «large purchase». I spent over 6k on appliances for my new house. I bought a washer, dryer, refrigerator, oven, and over-​the-​range microwave here. This is the third biggest purchase of my life behind my house and car, and I deeply regret giving my money to sears. The washer and dryer came and were installed just fine but that is where my good experience ends. The microwave install was completely botched. My wife was the only person home, and the installer drilled a ~3″ diameter hole for the power cord to feed through my cabinet. Unfortunately, it was drilled in the wrong place so he had to re-​drill, so I now have a gaping hole in my cabinet. He did not fasten it down, so the microwave rocks back and forth when I open the door. He also stripped the screws on the install, and deformed the microwave trying to get it to fit. He also put very large holes in my wall, because he did not install the microwave mounting hardware correctly, and had to also redo that a second time. Completely shoddy work, and I would be ashamed to associate myself with a contractor like that if I were sears. My wife is not handy so she did not know to check for these things and keep the installer there, but at the same time she should not have to considering we paid an extra $ 120.00 for the install on a $ 400.00 microwave. At that price it should have been done professionally.
The salesman talked me into a refrigerator that was not on the floor, an LG model, and then somehow a Kenmore showed up at my house. I called the store to fix these 2 issues and was told a manager would call me back. No call back. Called the next day and was assured a manager would call me immediately. No call back. I finally had to drive 25 minutes to the store and then waited around for 30 minutes to see a manager. Their manager John was completely unprofessional and overall gave off a vibe that he did not care. He seemed more interested getting away from the situation rather than fix it. I got the refrigerator that I wanted finally but overall it was a hassle because I had to be home for a second day for the second delivery/​install.
The microwave re-​install was for some reason pushed out 2 more weeks. The day before the install, I received a call and found out they had my address wrong. Funny enough, I had them correct my address in the two previous trips to sears, so I don’t know how it ended up still being wrong. Then, the person on the phone told me that since they had to change my address they would have to push the delivery date back yet again. By the way, all of sears customer service phone calls are routed to India. I am not racist, but there is very obviously a language barrier and I definitely felt like the person on the phone did not empathize with my situation, most likely because they were reading a script. The worst part of all this was they told me it was my responsibility to call them in 48 hours to get my new delivery date. When I protested to try and tell them that was unacceptable, the representative just kept repeating «You will have to call back in 24 – 48 hours».
At the end, I am returning everything. I’ve never experienced anything quite this bad in my entire life. I consider myself a reasonable person, and I try to give the benefit of the doubt when dealing with situations like this so I am just in utter disbelief that this many things could go wrong with no help to fix it on Sear’s end.
It is no wonder to me that Sears is losing business. If you read this far, I hope my experience inspires you to never purchase anything at Sears. The level of frustration of spending this much money and having this many problems is unparalleled to anything I have ever dealt with. Please avoid at all costs!

I hate coming to this Sears people running around and knocking stuff down and screaming I don’t know why I come here don’t come on Friday night

One visit before Christmas and one visit after. My pre-​Holiday visit was much nicer than the post visit.
I know that Sears is struggling so I try to give them some $$ every now and then to help the cause. I do not know if it will help this year.
I know that it is really hard to find workers in today’s world. Nobody really seems to want to work for a small wage anymore, so it is tough to find someone willing to put themselves into their work.
However, I was buying some Children’s clothing on the 2^nd level. There were 3 people working this register station.2 young (in the 20’s) and one man a bit older, maybe late 30’s.
They were helpful to the customers, that is why I gave 3 stars. However, their personal conversation within range for all to hear, was in no way appropriate for the Job. Not when other people can hear it.
It carried on the entire time I was checking out. You should never talk about your personal life in front of customers. At least wait for a lull in the sales.
The store itself, just does not have any sparkle. they had all things sort of mixed in together. I did not find it inviting to come in and shop. I am sorry that a company that has been around for so long is not doing well. But, maybe they have just givien up.

So unsure who’s fault this scenario falls on but Sears is a large corporation so oh well. My in laws were visiting and my father in law sleeps in a zero gravity chair. Sears website said this location had 3 available for sale with $ 10.00 off. Drove from Scottsdale to Chandler to get the chair and was told they do not carry any outdoor furniture at the location. I started to load the Sears website on my phone to show the sales associate it showed they had 3 available but was told the website must be wrong. I mean Sears get it straight.

This a
item that I picked up at the store. I place an order for a pair of curtain panels. Items arrived incorrect. Wrong curtain panels and wrong size. Tried calling Sears to ask for them to send me the correct panels. First you have to press buttons for about 10 minutes and figure out on your own that If you press 0 then a human will talk to you. Not that it was much help. The person on the phone can barely speak or understand what you are saying. I had to repeat myself several times, all I wanted was to get the correct panels. No luck, I just hung up and will have to take them to the store for return. I try to buy from Sears since they are in such dire place, but this is no, excuse for customer service.

The worst customer service I have ever experienced in my life! I called four times to the women’s shoe department no answer then I looked online for a product they said they had they did not! employees very rude seem to have no training or customer service skills at all did not help me try to find anything else or accommodate me in anyway! Seems like they all don’t want to do their job or work it’s a hassle for them I will never ever go back to that store horrible horrible service!

I was purchased mattress around June 1 2015. Scheduled delivery on Monday. They call me not available for delivery. and finally delivery few days later a part of the order. We refused it. Next day we return everything we purchased. But credit card statement shows we owe all the payment with nothing we received. We call 1800 number on the card and went in to store two times. A Salesman help us straight this issue up. He told us every thing is ok and 0 balance now. Today I still receive a new bill with $ 346 plus late fee and interest. I tell my self careful. Don’t buy anything from Sears.
Same thing last thanksgiving day. I purchased sofas. They delivery the sofa without legs. We have to wait one month to get 4 pieces legs to use my sofa.
I won’t give a chance to shop in Sears. I never give negative review.

This place looks like a giant conglomeration of garage sales and clearance racks. It was empty and sad, obviously on its last legs. I left quickly, and went to better stores with some semblance of design flow.

This is targeted towards Sears in general for their systems return. I tried to return an item that was delivered to my home, and it took them 40 minutes to process it. Their system couldn’t find the order even with my order number, phone number or salescheck number. They had to manually override the process.

I am done with Sears, except for exclusive items that nobody else carries. I was given the total run around by 6 different people — four reps on the phone and then directed to yet a fifth number and got a message saying she was unavailable and in an emergency, call xxxxx. I called them and that person said he had not worked for Sears for 10 years and he was not surprised to hear that nobody could answer my two simple questions. I asked for the Sears credit card department because 1) I wanted to know what my credit limit was on my card since I had not used it for a while and had no idea and 2) would I be charged interest if I paid a minimum amount every month or would it have to be paid off every month. Each successive person said he/​she did not know and could not help me. Exasperated, I asked well If «Sears» can’t tell me the credit limit on my «sears» card, then who can? I swear, one person was definitely retarded. The rest were not, just clueless and failed to put me through to someone who did have an answer.
Finally, after 6 people, I get someone who KNEW! Miracle! Card was cancelled due to inactivity, cannot renew, must apply again and cannot use the card and will not be issued a card/​number for 7 — 10 days. So, husband went in person and applied for himself. The sales person told him he could use the card today. He came home with a folder thinking the card was inside. No card, no number. I could not order the Black Friday appliances online. Called Sears again. Eventually, found out that the sales person was incorrect. It could only be used in the store, not online. The stores refused to honor any and all online prices.
We went back together to buy from them anyway — husband wanted to since they were offering long financing. Then, we found out that the $ 15 credit that the sales person put on the account meant that we could not get free delivery and set up — an $ 80 less $ 15 ding that would cost us more money and they would not honor the financing either because of the $ 15 they put on the account and they refused to take back the $ 15 so, if they can, they find a way to screw you so that you have to pay more. They also would not extend the credit limit to add another appliance.
We ended up going to Spencer’s. Marcus was professional and did everything exactly right to get the business — and take it away from who we were just about to buy from. I had not purchased anything from Spencer’s before this but, we definitely will again. I asked for a price quote through their website the evening before. By morning, I had my answer. They beat everybody else’s price, not by any huge amount — the appliances were already on sale but, he sweetened the deal by lengthening the financing 6 months and their extended warranty on the washing machine was at a reduced price so we saved overall. He treated us very well and they had the whole range of manufacturer’s appliances — the best selection of any place we visited.

the Worst Customer Service ever ! Store manager sucks ! Don’t spend 1cent here ! We spent over $ 4k here and still was treated like shit ! Fuck you sears !

Overpriced compared to most other department stores, but they offered us a great deal on air conditioner installation (wall-​style). The process to actually get it installed was incredibly frustrating though. It took about 10 calls to people who kept transferring us back and forth to get the whole process sorted out.
We had to pay someone $ 50 to come out and measure the hole in the wall that was already there. We were able to go out and buy the AC unit from another retailer as per Sears’ communications, but this created a lot of confusion for the installation process. At once point, the Sears representative was confused about «how does Sears get paid to install someone else’s equipment»? Well, that is what the fees for installation were for :-)
Overall, it took extended effort to get the people of Sears to understand what we were asking for, but eventually they came through. The unit was installed for thousands less than anywhere else, but the value came at the price of aggravation for having to deal with the people on the phone…

I traveled to this Sears location with the sole intention of purchasing a refrigerator for my new place. Upon entering the appliance section, I noticed that the store felt alive with many employees standing by and a sprinkling of customers here and there. I figured that a sales person would soon approach as I surveyed the inventory of refrigerators, narrowed my options to a few and felt satisfactorily equipped with a few questions about important details prior to making my purchase and nobody was available. True, there were several employees standing by in the general vicinity, but that is the extent of what they were doing, standing. Well, and talking… to one another. Make note that there was one slobbish sales boy assisting a couple also shopping for refrigerators, yet he encountered us several times and didn’t acknowledge us let alone inform us that he (or anyone, for that matter) would be available to MAKE A SALE! Such customer service (or complete lack thereof) is absolutely ridiculous and unacceptable. I’ll go to a competitor and pay a slightly higher price to support a business that knows how to properly perform business before returning to Sears.

I worked at this sears location from 2005 – 2010 and the people I worked with (many who are in management still) are the best of the best and like family.
My parents first credit card when they got married was a sears card and they’ve sworn by kenmore ever since. They always get the warranties on the appliances they purchase and they have yet to need a new washer, dryer or refrigerator since their original purchase in the 80’s. the purchase agreement you can get at point of sale and renew for years to come have paid for any repairs or replacements they’ve needed.
I am now a homeowner and have all of my appliances from this store in particular and kenmore brand — no exception. The prices are fair and the warranty is unbeatable.
I’ll be a loyal customer for life.

I bought a $ 3,000 highest end Bosch fridge from them. Had a 2 year warranty.
Then it died in 8 weeks (total death — nothing worked). So they replaced it after a few weeks.
Then the replacement died after another 1 year and 11 months (again, total death, had a an official Bosch repair guy over, etc). Sears refused to replace, because even though it had a two year warranty — they said the 2 year warranty started at the first purchase (the one that died in 8 weeks), and not with the replacement fridge (which died in 1 year and 11 months). So by their calculation, I was four weeks late to even try to get my third replacement crappy $ 3,000 German fridge replaced by them in a 25 month period.
And then Veronica Chapparo, their appliance manager, was very rude. She wouldn’t answer my emails at all until I finally contacted the general manager after her many ignored emails, and then she grudgingly said they’d she’d give me a third Bosch fridge at 10% off next time they had a sale on the condition II’d buy a long-​term insurance policy from them next time (with heavy judgment that I hand’t bought an overpriced Sears appliance policy in the first place). And when I replied — could you tell me when the next sale is — a month passed with no response until I gave up and replied again — sorry to have troubled you. And no response after a year and counting. KEEP IN MIND — I DID NOT HAVE A REFRIGERATOR FOR MONTHS ON ENDin my home while I was trying to get someone at Veronica or anyone at Sears to talk to me.
Unilocaler — I will send you the complete correspondence between myself and this horrible Sears executive staff to anyone on request. My email is
— email me and the correspondence is yours in full. Please don’t spend your money here. Also, the awful rude managers are:
Craig Scott, General Manager
Veronica Chapparo, Appliances Manager
Tbey are the worst of the worst, and this Sears is the worst of the worst — run from this place.

As I feel that over the years the quality of most Sears locations has extremely deteriorated, I feel that this location deserves a good review. I don’t shop here very often but every once in a while I find myself stopping by an aisle on my way to the Sears parking lot. Today I was in need of a basic polo without a logo for an upcoming event. Apparently no one makes un branded, basic women’s Polo’s anymore and I never got the memo. Anyhow after about four stores and no luck I headed into Sears on a whim. I found a table with nicely folded basic Polo’s, exactly what I was looking for. I headed into a dressing room which was clean and it was a bit aged but at least it wasn’t full of discarded tried on clothing like many other mall fitting rooms.
I made my way to the check out and the gentleman behind the counter was very nice and seemed to have an interest in customer service. He folded my Polo’s very nicely before putting them in the bag instead of just crumpling them up and throwing them in. He did ask the standard Sears card, membership and other questions but at the end of the day he is just doing his job and after working in customer service I respect that he can still ask those questions with a smile. I had a good experience here today. Sears is sometimes underrated and I have had bad experiences at other locations but they have decent merchandise at fair prices.
Give this Sears a shot. I can’t guarantee you’ll leave happy as I did but you might find you get better customer service than you thought you would.

Made an appointment at the Portrait Studio for 5:30pm. It is now 6pm, and I am still waiting. They «close» at 6 and there is someone after me. The «consultant» is still talking through photo choices with the family who was here before 5:15 when I arrived. I came to take Maternity photos, and I feel like leaving, but this is really the only chance I have to get them done so I am trying to be patient. We will see what happens.
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So, 50 minutes after my appointment time, I am still waiting. I walked out.