Macy’s

DON’T TRUST THE JEWELRY DEPARTMENT!!! I dropped my ring off at the end of December and they said it would be back at the beginning of January, they even gave me a specific date to pick it up. I came in a day early to see what the status was. They first off lost my ring, two told me they couldn’t help me until three days later, and three said they’d call me back the next day after I got the manager involved and never did, and four when they did call me almost a month after I sent it out they didn’t do any of the work I asked for! My ring was only cleaned even, though I didn’t ask for it, not sized and the replacement stone was cheap not of the same quality as the rest! The manager I worked with was nice but I will never trust the jewelry department with my fixes even after having the warranty!!!

Biggest Macy’s I have seen in Arizona yet. Closest thing to one in NYC. The first Macy’s in AZ that I actually sort of like cause it has more than just conservative styles. More urban stuff is sold here and I dig that. I’ll be coming here again soon.

I went to the Fragrance department to pick up a bottle of Versace cologne and the sales lady rang my $ 50 gift card up as 50 cents. She couldn’t back out of the charge on one computer, so then we went to another one, where she couldn’t get the gift card to go back to the original amount. She called someone on the phone and when she got off she said, «They said our system is down and you’ll have to wait for 30 minutes.» She asked if I had other shopping to do and I indicated that I didn’t. My son and I then had to walk around the mall for 30 minutes, with other errands to run that day. When I returned, the card went through. NEVER did this employee take responsibility for her error, and NEVER did she once apologize for the inconvenience! If she had only done that, I would not be writing this review. Pathetic customer service, especially when I am buying an $ 82 bottle of cologne!

As I mentioned in my review for Dillard’s, I am not a mall person. Just the thought of going to the mall annoys me. But, I had to pick up some new suit pieces and find some updated jewelry this weekend. I should have waited the extra hour until Dillard’s opened, but I wanted to get in and get out. Macy’s was open on Sunday so I wandered around until I found the women’s suits, tried on a few jackets, found a couple that would work, and cruised through the jewelry section. I found a necklace and bracelet that I thought would look nice and then came the ultimate task. Finding an employee to ring me up.
I walked around and looked all over and it took about 10 minutes to find someone. There was a very nice young man working just past the purses and he said he’d be happy to ring me up.
Great. I can get on with my life.
Well, I got home and tried on the jewelry with my suits and it just didn’t work for me. So today I made the mistake of doing the return. Again it took me a long time to find someone wearing a nametag, and when I did, she was very busy having a conversation with a customer. Not ringing her up. Just talking. I heard comments like, «Oh well, you know that’s the way retail is now.» Tell me. How is it now? The employees all tend to their personal business and ignore the customers?
When I finally caught her eye, condescendingly laid on me over her green reading glasses, I said, «I have a return. Can you help me with that?» She said «Yes», and then gave me an impatient hand motion like get over here so I can get you out of my way.
You did not just do that…
Then she said, «Oh, is it fine jewelry?»
Well, I don’t know about «fine», but it’s jewelry, so I said, «Yes».
«Oh well then you’re going to have to go over to fine jewelry.» And then she turned around and went back to her conversation. Oh my my. Menopause Mary, you are a delight.
I walked over by the jewelry counter and found 2 employees and a customer leaning on the counter chatting. I stood there smiling and staring at them and didn’t even get a look. They continued to talk about their kids and grandkids. Well shoot. I must be missing the secret password today.
So I wandered around the corner, and finally found someone who could do my return.
Holy moley. I’m not going back in here again and facing that crotchety old crew. I feel sorry for that nice young man who has to work with them. Yikes!

I went to get shoes for my daughter. No one in the tennis shoe department. The two young men in the other department looked right at me and no response until I actually asked for help when the one I was talking to turned and asked another woman if she needed help. He then went to get my daughter her shoe and disappeared. Another guy reappeared and I flagged him down he had our shoes. He rang us up but when I got home I noticed the price on the box was $ 5 cheaper then what we were charged. I called and was given a song and dance about those were the old boxes and they have never charged that little for the shoes. Hmmm, I thought what the product was marked a store had to sell it for that price, I won’t be back. All other employees were so rude or non existent, no wonder Fiesta Mall went out of business.

I get it– its one of the busiest shopping days of the year. I’ve been in the fashion/​beauty retail industry for 15 years, I get it. After working countless Black Friday’s myself, if anyone is sympathetic to associates and the perspective of the employees, it would be me.
But, nothing excuses the fact that there is clearly lack of talent available on the sales floor for YES, one of the highest traffic days your store will see all year. Or the fact that the store is so obviously terribly understaffed, or horribly scheduled, that the trash in every part of the store is overflowing with cups and food items– SO disgusting. There was no recovery going on. Thanks, the evening shopper definitely was not treated and welcomed into the store the way I’m sure they welcomed their 6pm shopper on Thanksgiving Day. Perhaps that is what happens to profit-​hungry, lack-​of-​connecting with-​customer companies when they put their own ideas of success before their employees needs. It was utterly a disaster and you don’t even have to work in retail to see that was the case.
I walked in, fully prepared and willing to deal with any lines, tired associates, etc. I had done my research ahead of time, no dilly-​dallying, in and out, they can have the commission, I get my couch, done deal. Walking in being greeted by that messy and trash-​infested disaster should have been my first cue. Walking thru the home appliances and home goods area was a nightmare in progress… you don’t have open boxes of knives on the level where kids can reach– seriously. SMH. I waited in the furniture area for 20 minutes before I finally went up to the one associate and asked for help. She was in the corner, working with one couple while at least 15 other people milled around. Lack of coverage, lack of sales, lack of profit– great equation Macy’s.
Yep, I walked in, and walked out– no sale. At least the parking lot wasn’t full (natch). Not even gonna try another store– online with this Brand forever. Peace out, you just lost dollars and I’m sure I’m not the only one.

Purchased a set of Denby dishes. Came in just before closing with my husband. Alexis H. Was so patient and went above and beyond to make sure we found the best price and pattern. They didn’t have dishes in stock… so was thorough showing us everything online ! we want the next set to last longer than those box sets that we last bought! Dishes were shipped to us in 3 days by FedEx with free shipping!
Find this young lady, she’s the best!!!

This location is a solid four stars. It has a variety of options, is decently organized and clean, and there are staff members throughout to ask questions to, if you have any. We have been through here a few times and it has been consistent.
They definitely focus on the name-​brand items, and have decent sales and deals if you look around in the various sections. I find the jewelry section /​accessories section to usually be the most chaotic part of the store, but it’s also one of the places with some of the best deals.
Overall: A–
Looking for a deal on brand-​name items, this would be a good place to look.

I live right behind the mall and often shop in-​store and online. One time, after I finished shopping and about to leave the store the alarm went off. I stood around and no one came to check the security for me. The girls at the cosmetic department were just hanging around. I had my 2 year old sitting in a $ 20 stroller with Macys shopping bags on one handle, and the other handle has my open tote w/​no zipper. No one is approaching, so I had to do it myself, $ 260 worth of cheap clothes so there were 12 – 15 items, I forgot. After I checked and made sure no security tags I proceed to leave the store. As I was leaving an associate came and stopped me and wanted to check my bags. I told her I checked already and I’m ok. She insisted on going through my bags just to make sure. I told her I have to go pick up my daughter as it was approaching 2:30. She said that it’s policy and insinuated that I have unpaid items. I got frustrated because I stood around and had to do the security work myself and no one helped for like 2 – 3 minutes and now this? I was so mad I told her to take everything back bc I have to leave. This associate knew I was in a hurry and dragged the procedure. I used to work for department stores and I’m positively sure that when the alarm goes off, all associates are to be alerted and proceed to the help with shoppers’ bags. After the incidence, I called the store and explained the whole situation. I’m pretty sure they reviewed the cameras and sent me two $ 25 gift certificate. Honestly, $ 50 cannot represent an apology for calling me a thief.

I have shopped at many a Macy’s in my day but today was not the best experience. I was in need of a very specific item, a black chunky belt to go with a specific outfit. First off I could not find an associate to ask were I could find accessories let alone a black belt.
I eventually figured that the belts would probably be somewhere around the jewelry or the purses so I made my way over to the jewelry department. Eventually I found the belts in a very small corner by the purses. The organization was horrible and I probably should have just looked elsewhere but I was running out of time and I just need this particular item. So I started looking through the belts and low and behold I found a gem on clearance. This is where the real issue began.
I made my way over to the nearest counter that I found and no one was around. I went to look around the accessory department to see if I could locate an associate. No one to be found. I saw one associate assisting a customer with a purse but I did not want to bug her in the middle of a sale. I figured I would just head to a nearby jewelry counter to make my purchase. I noticed an associate at the Fossil watch counter and I approached her. I asked if I could purchase the belt at her counter and she very rudely tells me that she is with another customer and she will be with me in a minute and that I should just stay put. I did not mind that she was with another customer, I fully understand that but it was the tone in which she said it that was very off putting. Also with so many other counters open at Macy’s I did not understand why she could not have suggested that I maybe go to another counter.
I did decide that I did not want to deal with that attitude and took my purchase to another counter. This associate saved the purchase for me. She was very friendly, approachable and lovely. She even scanned an additional percent coupon for me that she did not even have to do. So bottom line here that I learned is that there are certain people at this location of Macy’s who do not make a judgment on the purchase you are making who are more than willing to help you and also those who hate their job and cannot wait until you leave. Your experience will vary depending on which associate you are assisted by.

I really like this store, they have really nice offers, the staff it friendly and attentive, great to go when they have sales and you can really found any gift for any person here. a lot of stuff to chose from within your budget.

Sometimes you can get a great deals than other stores!

Much better selection of women’s clothing than the one at San Tan but everything looks kind of disheveled like it’s always in the midst of the days right before Christmas.

Like most Macy’s with the exception of the one in nyc, Macy’s is an upgraded J.C. Penney’s with great sales, fashions, and friendly staff. I gotta admit most of my wardrobe has been bought at Macy’s all due to great weekly sales and phenomenal holiday sales. It’s my go to department store and a recommendation for many. =)

So my best friend and I went in to do a bit of shopping. We also had stopped in because she had her account to settle. The associates are all decently attentive and informative when it comes to knowing where the different departments are located if you’re a bit turned around which was helpful. We stopped into the lingerie department and tried asking the young lady who was working about a few different product lines. At first she seemed like she knew what she was talking about. However, as the conversation and questions continued, we came to find she was a bit full of it… hmmm.
So we began walking towards the exit. Then we saw that some of the luggage was on sale. My bf is getting married soon and was looking for travel luggage and we just started peeking at what they had to offer. The entire lightweight set of this luggage was 50% off!!! Are you kidding me? That is an amazing deal for the fact that the brand is top of the line. Then on top of that, she had coupons to use she received in the mail. And she used her card discount on top of that. All in all she ended up saving approx. 72% total.
The woman behind the counter who checked us out was supremely pleasant and helpful. She even opened up the larger cases to place the smaller ones in so that way we were not lugging around 3 traveling bags around the mall. I believe her name was Kathy. So thank you very much for being so wonderful!

I love Macy’s and always have!
You can beat a good Macy’s clearance… period. Move over Kohls, when Macy’s is having a sale you simply can’t beat the price and quality of the items that you find.
The INC line is my favorite and it is VERY closely followed by the great selection of Coach products that they carry. I have never seen so much Coach on sale as I have at seen at this location.
I am a new fan of the Martha Stewart home stuff that Macy’s carries! Nice high quality bake ware and bedding!
Staff is friendly and helpful and the store doesn’t seem to ever be over crowded. I also love the Starbucks Coffee Shop that they have at this location!
Only thing I could say is a con to this particular location is that their women’s clothing department is lacking. Since the store is smaller than the other nearby locations they obviously can’t hold as much. Even still, I still find that I frequent this location more than any other.

Macy’s is my favorite department store, hands down.
My love for Macy’s was clearly passed down to me by my Macy’s Black Card Holding Mama (save your oohs and ahs, please).
I only shop at Macy’s when there is a killer sale, but it seems that lately they have a killer sale nearly once per month.
The coupons they send are fantastic, sometimes 25%-30% off already reduced prices. That means you can get that stylish dress you were eying and feel that much less guilty about it. No need to hide it in your closet and convince your spouse it is «that old thing?» because you got a great deal on it. Celebrate it!
One thing my mom and I love to do is talk about what great deals we got at Macy’s. My mom has infinitely more patience than I do, so she will browse clearance racks until she finds the perfect thing. That means she ends up spending $ 3 on a $ 229 coat or $ 8 on a $ 79 dress, once all her incentives and coupons are tabulated. I wish I had more patience. I just HATE going through sale racks unless I am with a friend who I’m helping revamp her wardrobe.
Macy’s shoe sales are also sinful. In their most recent sale, I snagged three pairs online and picked up another two at the store. «These old things?» Luckily I grabbed a pair of Chucks on sale for $ 29.99 for DH so my purchases were deflected… at least temporarily. Oops!

I usually prefer Nordstroms or Dillards. I think they have nicer stuff and are more organized and have better service. However, I recently discovered that Macy’s has a plus-​sized juniors department. I have finally found someplace where I can get mainstream designer jeans (Tommy Hilfiger, Levis, even Seven) in a size large enough to fit my big ol’ booty. Hooray! I feel like the prices are pretty much the same as any other department store but they do seem to have great sales regularly.

Macy’s is the kind of store where every thing goes on sale all the time. I’ve picked up some high-​end heels, a winter coat and formal dresses all on clearance at one time or another. The staff is patient and helpful and their store lay-​out is also pretty straightforward so I never feel like I NEED help at Macy’s. I’ve made a few dated returns and they were cool about that too so I’ll keep shopping for the sales and friendly staff. :)

We went to Macy’s furniture department to find some furniture for our new place. We were very happy with not only the selection, but the service was great. Most definitely our best sofa hunting experience of the day. The sales person was extremely helpful and very knowledgeable of the product they offered.
We think we found the sofa we wanted, but our sales person told us that there will be an upcoming sale in Sept where we can save additional $. Now that is good ethical service. Thanks Macy’s! We will be back in a couple weeks.