Firestone Complete Auto Care

I purchased 4 new tires yesterday and I had a pleasant experience. The salesperson was able to extend a 30% off weekend-​deal (that had just ended the day before) which was great. Overall, quick service and professional customer care. Thanks guys!

I had the same experience as several other’s on this blog/​comments area below. I had scheduled an appointment for an Oil Change and it took a 1.5 hours to complete… .very disappointing. The REAL issue, however, was that my power steering hose appeared to have been cut during the oil change. I say this since when I came home from the oil change and parked the car in my driveway there was a puddle under the power steering reservoir when I went out to the car. I opened the hood and it looked to me like it was a clean cut (vs. a puncture or some type of tear or even wear). Adding to my doubt is that recently (2 months ago), I had a completely rebuilt engine put in the car and the hoses were all replaced. I’ve kept the original hose and will have it SEM evaluated at work. If It comes back as having been cut, I’ll let the readers of this blog know. I know what I’m alleging is serious stuff, especially since Firestone was founded on a high ethical principals when dealing with customers (they have a sign in the waiting area and since I had a lot time while waiting I was able to read).

Have to give them 5 stars!
The customer service is amazing! Every single person I met and talked to there was kind, helpful, and professional.
I had an appointment at 3 and I showed up about ten minutes early. I was getting two tires. They had my car done by 340. I was amazed! I thought I’d be there for more than an hour. They did great work and kept my car clean.
I also called around town to get the best deal, being on a budget, and found that were the most affordable.
Overall, the awesome people that work here make it worth taking your car here.

Only 2 Stars today I’m a regular customer in here and have spent a tremendous amount of money repairing necessary things on my car. However service was very poor in here today my appointment was at 11am i dropped my car off at 10:40 AM .I left for an hour and a half only to come back and find my car still parked out front not even pulled in yet for the work to be completed the manager here on Sunday’s is full of excuses as to why my car was still sitting out front an hour and a half past my scheduled appointment time … My question is why even schedule an appointment… I can see maybe running ½ an hour behind but not an hour and a half especially when my car was going to take approximately 2 hours for the things I scheduled (oil change, tire rotation, front end alignment, new brakes and roters for the back) so after griping and throwing a huge fit and asking for my keys cause I was ready to walk out of here the manager says … We will discount some of your services today and put two guys on your car to get it done… REALLY don’t act like your doing me a favor when you all are the ones not doing your job !!! I am really considering finding another Firestone to take my car too, appointments are made for a reason it’s not so I can sit in here all fricken day while u work other cars into your day and make people who make appointments have to wait all day to get their only car back its not like I have any other option but to sit in here and wait for my vehicle to get done so I can go about my day! So for your inconsiderate customer service today you only get 2 stars from me … Do better or I’m going somewhere else!!!

My original issue was fixed. I have to say this Firestone has the best customer service I have seen at any auto care place. They are friendly, helpful, and will not try to pressure you into buying anything extra. They will give you recommendations as needed, but they don’t make you feel pushed to add services. The wait times can be long, even with an appointment, but that is to be expected. The pricing is generally good and fair, and they will try to help you find coupons in their system whenever possible.

Made an appointment for next day, it was easy and they were accommodating. Waited for the oil change and it only took about 30 minutes. Fast and friendly.

I am extremely impressed with the service here, not only are they very friendly, but they are quick. I also had an issue that was taken care of by Gary in a very short amount of time and without hassle. They really are all about customer satisfaction and service. I will be coming back here for service and I will be recommending them to all of family, friends and anyone for that matter.
Thank you so much for all of your help Gary.

Firestone is the only place that I take my car and the only people I trust to work on it. Everyone at this location is very friendly and they are all so helpful. They always make sure that everything is running smoothly and if I have any questions they always take the time to explain everything to me. Thanks so much for all your help!

I had the pleasure of working with manager Gary! Excellent customer service. superb service. Stated just the facts. did not try to upsell services that were not needed. Keep up the great work!

Dude! That service was freaking awesome. They said it would take an hour and they were done in less than that. Thank you Gary. You guys are the bomb.

I’ve been here for 4 hours. In that four hours I’ve seen about 35 to 40 minutes of actual work being done on my car. Do not come here if you don’t want to be overcharged for labor. If there was a zero star option I would have selected it.

After being screwed over by another firestone location, I decided to change which store I go to. I love firestone for their lifetime alignments (which both of my cars have). The techs at this location really know their stuff compared to the location in central Phoenix. These guys tell me what maintenance items will be approaching in the future and tell me what can wait. I bring my lexus in for an alignment usually once a month, and get my oil changed whenever it is due while its getting aligned. The wait times are usually accurate to what they quote. The staff is friendly and the manager Cody really knows what he is talking about. The service techs are a bunch of car enthusiasts and really love what they do.

I usually get my car’s oil change there. The staff is very helpful and knowledgeable.

Fast friendly service only place to go to get your car done right they told me what was wrong with my car and didn’t try to sell me on something I didn’t need they don’t nickel and dime you they find the best price possible to fit your needs completely satisfied with there customer service

I have been to this location several times now and I always feel comfortable and I never feel like I’m going to be told I need something that I don’t.
I was there this morning for my check engine light, it had been on since Monday and this morning I felt my car was not accelerating as normal so I took it in. They ran a diagnostic test and assured me that nothing was wrong, I was insisting that it wasn’t driving right so they drove it and confirmed everything was fine. It was fast and easy and cheap… I was only charged 50% of the diagnostic fee! This is definitely my car care place.

This location used to be fantastic. I’d been coming here for 5+ years, spending thousands over the life of my car. The guys were honest, efficient, friendly, fast, and I always left feeling safe and confident and not taken advantage of.
Over the last 6 – 12 months I’ve seen that longtime staff disappear and the location be populated with folks that don’t seem to know what they’re doing when it comes to cars OR customers.
Confusion at checkin, non-​mechanic «associates» that can’t interact with customers with any degree of skill.
But, let’s focus on the quality of work– I used to come here because they were honest. They would always do a complete check then run down a list of what they found and let me choose based on their advice. Now– no more. Those guys are gone and I wish I knew what shop they were working in because I’d drive pretty far to get to do business with them again.
The prices are outrageous compared to what they used to be. And the quality of work is terrible. I took my car in there last week for what they called a «fuel leak» and now after filling my car with gas it’s stalling out and I’m scared to even drive it. I am reading through the experiences of others over the last year and that’s exactly what I have experienced– shoddy workmanship and lack of attention to detail along with extremely inflated prices for «labor». I wouldn’t mind paying more if I knew the work was getting done properly.

Look, folks, don’t take you car to Firestone, okay?
Look through all the other local reviews on here, like you’re already doing if you’re reading this, and find a SMALL, reputable local shop with good reviews.
Firestone is just a big crappy chain, they are WAY overpriced for their services.
Firestone and similar places may be thorough when it comes to SOME issues, but these mechanics are just reading codes from the diagnostic machine.
And can we talk about diagnostic prices? Like $ 90 or $ 100.
Take your car to Keith’s (Interstate Auto) right next door. He’s honest. FREE diagnostic. Finds the REAL problems.
Firestone COMPLETELY MISSED a vacuum leak on my gal’s car, but Keith found it.
Firestone wanted to charge us over $ 2000 for all the things they wanted to do, many just precautions. They would have replaced my mass air flow sensor, without even TELLING ME they can be cleaned, and then completely miss the vacuum leak? I don’t think so. The front desk girl is nice, but the mechanic I talked to was kinda rude, pushy, and just sounded annoyed to have to talk to me.
Don’t go to Firestone. Find somewhere else. ANYWHERE else.

Great service. I have the lifetime alignment for one of my vehicles and have been in a few times. They always get the alignment done in less than an hour from my appointment time. I needed new tires for one of my cars today. Just showed up without an appointment they were still able to replace all 4 tires with an alignment in less than 2 hours including time for them to get the tires I wanted from another location.

UPDATE
Firestone went through my car with a fine tooth comb. They identified the root cause of the issue and took ownership. They made the necessary repairs, and the car is running better than it has in years. The Manager is professional, helpful and transparent. I am once again a fan of Firestone, specifically this location.
— phil
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I’ve been going to this location for several years. They have always been professional, timely and reasonably priced, but my latest visit was a disappointing and surprising disaster.
I went in for an oil change, and there was something wrong with the brakes. The brakes were a surprise because the same location serviced them less than a year prior. They showed me the new issue — the calipers had gone bad. They fixed the new problem and replaced the parts from the previous service for free. I was a happy customer… until I picked up my car.
As soon as I turned the key, I knew something was off. The engine did not sound or feel right (subtle but noticeable). The car was sluggish during acceleration. Still, it ran without significant issues so I took it home.
Two days later I took my family on a road trip. We were headed up a steep incline and all of a sudden we lost power and white smoke exploded out of our tailpipe.
I took the car back, explained the observations when I picked the car up and the performance during the road trip. They were closing in 45 minutes so the manager said they’d look at it and have an answer the next morning.
The next morning came with an $ 1,100 estimate to fix the car. The manager, under the impression that only the brakes were repaired, maintained that their service had nothing to do with the issues causing the performance and behavior I observed after I picked it up.
I disagree.
If my car worked (except for the brakes) before I dropped it off, you work on it for two days, and there’s a problem when I pick it up — you caused the problem.
I’m waiting on a response from their Corporate Office. I hope they choose to take ownership of this.

I went in with no appointment for a wheel alignment. They seemed busy, but I was still out in under an hour.
The salesperson informed me of my responsibilities to keep the warranty on my service in tact.
Hopefully the alignment was done properly. I will update if anything goes wrong, but very happy right now.