James Avery

I have to agree, other comments. I’ve come to this James Avery 5 yrs now, had a good experience. But I went in recently, thinking treat myself to hoop earrings for a BIG birthday, I looked for earrings first, finding only a few — when I asked where they were, clerk said «hoop earrings are not in style now!» I beg your pardon?! Clerks made me feel stupid, I’m of an age to be polite. Hoop earrings are at all other jewelry stores… Cedar Park Jewelry has hundreds. Not sure what has happened at this James Avery

Not a friendly staff at all. I had got one of those build your own charm rings. In 3 Days the charm had come off because of their poor soldering job, I could have lost that charm, but I found it and did they apologize? No. Worst customer service ever. I went to the store to tell them what happened and have it resoldered. The associate that «helped» me didn’t believe me then got a manager involved and they just stared at the ring inspecting it for 15 minutes. I suppose to see if it was worn down or damaged which it wasn’t it was still shiny new. She ended up soldering it as I waited but to question a customer like that is the most ridiculous experience I’ve ever had.

Although I have always loved James Avery today I was left feeling bitter at the end of my shopping experience. I love the Jewlery there however the store clerk that helped today was not only rude but very unknowledgeable I wanted a St Christopher medal which James Avery is known to have Christian Jewlery and the sales clerk showed me the one she thought was which was clearly a st Michael. It’s fine that she doesn’t know the difference but to say she looked it up and that it was bothered me a little bit. I was very polite but felt I bothered her by asking questions. Wasn’t professional at all. I also was the only customer in the store and there were other workers so she wasn’t busy at all. Just was Not a normal experience that I have had there. I have several pieces of Jewlery from James Avery and I still love the store however now I feel better off going somewhere else rather than that location. Sad because I know this does not represent that company but if I was a first time purchaser from them I never would have gone in there again.