Cedar Park Modern Dentistry and Orthodontics

I have going to Cedar Park Modern Dentistry and Orthodontics for a year now. I am under the care of Dr. Guan and his team and very impressed with their professionalism and genuine care: Everyone in the office is very pleasant to work with. I got some fillings done and a root canal. During the exam, Dr. Guan took time to explain all my teeth condition from the x-​ray and prioritized my care. The office visit was pleasant and very quick. I did not experienced any complication afterward. Everything is perfect!

I just took my entire family to this location and I have no complaints. The staff is great. The front office staff are very friendly and knowledgeable and they do what they can to work you in and get you scheduled quickly. The back office staff (RDAs) are so friendly. They are so easy to build a rapport with. They are very quick as well which is great. Dr. Patel — my dentist is wonderful and amazing. I absolutely love how great she is with my kids. She is a dentist and a magician in one. My daughter was very anxious about getting the shot for her fillings. Dr. Panels technique was great because she didn’t even know she got the shot. They have interest free in house financing too which is great if you need it. I have been here everyday this week with my family and every visit has been spot on.

Hands down the worst dental experience I have had in my life. I told them i didn’t have insurance and they said the cleaning would be 60 dollars for everything. After an hour of doing x rays and pictures of my teeth, another lady comes out and tells, me the cleaning is going to be 133 dollars on a bill. I accepted the amount and decided at least now I could get it done, but the lady mentioned that the doctor was busy and couldn’t do it for another 30 minutes and she did not want me to wait for him so just come back in 2 hours. She said the dental hygienist would do a better job than the dentist. After obviously showing my discontentment for the situation I walked out and ran a few errands. Came back at 12:15 like they had asked, and the dental hygienist did a the quickest teeth and worst cleaning I’ve experienced.

I’ve been coming here for 3 years with my whole family. We experienced great care at first, but they recently lost their main dentist and in less than a year, there is only one person I recognize (my hygienist). We are leaving for these reasons:
Lack of communication. I brought my 15 year old son in at the same time as my appointment. We had our cleanings simultaneously, but Dr Guan did not go over my son’s results with me and my son. He came into my exam room and said «what you do about her?». I said: «What do you mean? Who?» and he said «you son. What you do about her? She need braces».
We have been going here for 3 years and no one has ever mentioned that before. Additionally, my son is clearly male… and then the doctor says «You son have cavity. What you do about her?». That was the extent of going over my son’s exam. As a parent of a teenager, you want to have these conversations in front of the kids. My son and I deserve more respect than that. He also did not show me any of my son’s x-​rays or any kind of diagnostics that showed me the cavity. Then they immediately ushered in the «finance» lady to tell me how much everything costs, even gave me an orthodontics quote (for each of us!) without ever seeing an orthodontist! (Dr Guan is not an orthodontist, just general dentist).
I feel like they are lacking in the communication area. I want a doctor who I feel like I can have a conversation with. Not feeling it anymore.

Complaints filed with BBB and Texas State Board of Dental Examiners. I’d like a personal response in regards to this issue from someone other than Angela (i.e. an actual manager or owner).
Don’t even bother wasting your time or money here!
We went in for an exam and X-​Rays for a wisdom tooth extraction. I sat in the waiting room for two hours while my husband was getting the exam and X-​Rays done. After he came out, he mentioned to me that he had only seen one of the techs for about 30 minutes and the rest was just him waiting in the exam room. Clearly, this office has some scheduling issues.
Once the appointment was over, I paid via check. Shortly after leaving, I had realized that I had written a check for the wrong account so I quickly called back and paid with a debit card and tell the receptionist to tear up my check.
Three weeks later I notice two checks cleared in the amount of $ 59. Not only did they deposit my check once after telling them to throw it away, they found a way to make in an ACH transaction and deposit it that way as well. So they’re frauds for one thing and liars for another. I didn’t realize I’d have to babysit the receptionist while she tore up the check. I figured this was something that was common sense.
So I contact the office and am told I will see a return within 11 days. I wait until day 11 and still no return. I contact the office and spoke with a woman named Angela who was less than helpful. She had no answers for me except «Oh, the return has processed. It should already be there.» Yeah, except it’s not. Finally, after 15 days and having to open a fraud claim with Wells Fargo, I get the money back. Fast forward a few days and I have a collections letter in the mail for a bounced check. Funny, because there wasn’t even supposed to be a deposited check IN THE FIRST PLACE, YOU MORONS!
So I contact Angela again. Like before, she is less than helpful. I ask her «Angela, why is it that I’m getting a collections notice for a $ 30 charge for a check that you all deposited fraudulently? And even if I had authorized this transaction, the check cleared, so explain to me how I can possibly have a $ 30 return fee. And one that you never notified me about, at that. What are you going to do for me to get this taken care of?» Her answer (hold on to your britches folks, this one’s not very bright) «Oh, well, you can send me the $ 30 in check form.» What? Are you even listening or are you and your staff just that ignorant?
So at that point, I cancelled the appointment for the wisdom teeth. I can’t trust this place with my money, let alone my family’s health.
Needless to say, don’t go. They can’t handle their schedule (they constantly call to remind you of your appointment but the time changes with every phone call), they can’t handle their finances, and I’m fairly certain that they hire people at random with no experience or training. This whole office is a cluster.

I went to this office for a tooth ache. My co-​worker recommended this place as she was happy with the crown she got there. The office staff was terrific, I felt welcoming and comfortable the whole time. Compared to many dental offices I’ve been before (thanks to my soft cavity-​prone teeth), this office is big, clean, and modern as the name calls.
Dr Guan saw me promptly. He is very nice, calm and knowledgable. I was super anxious, thought I had another cavity that may need root canal. But he assured me that there is no new cavity, likely a viral infection. He explained everything clearly and told me it will get better in 1 week. He gave me a mouthwash to help with the pain.
I was really in doubt when I left, because with the pain I had I donot believe my teeth was ok. But In one week, my pain was completely gone, exactly like Dr Guan said. I am happy that I was charged minimal for the visit. And nobody tried to sell me anything. I am sure they would have found something easily if they had tried. I am glad that I find a place that I trust and feel comfortable with.

Run away! My wife just had her fourth filling from Cedar Park Modern Dentistry fall out. Some of them fell out only a few months after being put in. This happened for fillings from several of the 3 dentists she saw there. After the first one, Dr. Heck admitted that they hadn’t been sealing them correctly. He’s a nice guy, but an incompetent dentist. Don’t let him learn on your teeth. Now we’re looking at more tooth loss when they break and a real dentist has to replace them.
Other gems include discovering cavities and announcing that they had to be treated immediately… on X-​rays from the previous visit. My last checkup he said I was an ‘A+’, but my next cleaning at my new dentist showed me several cavities.
We are tempted to pursue legal action to get back thousands of dollars wasted on this disaster, but I’m guessing they have really good lawyers — they need them! Don’t be lured by the reviews of people that have only had their first cleaning. Do yourself a favor and find someone else.

I liked these guys quite a bit. Everyone was super friendly and Shaunie did a great job cleaning my teeth. Would definitely recommend.

Needed to get my son into a new dental office after I moved from south to north Austin. Thought I’d give this place a shot. Called them off and on for three hours, got nothing but busy signals or generic automated messages that didn’t even direct me to voice mail. So – I called a competing dental office, and got a human voice right away.
I went with the guys who answered the phone.
Pretty rare that I give a one star review to a place I haven’t even visited, but here ya go. Phone etiquette is important. Get it right, or lose business. At the very minimum, I should have been directed to a voice mail.

I found Cedar Park Modern Dentistry many years ago (I was so impressed that I wrote a review back then) I have been through a few dentists, because they left Cedar Park MD. I am the worst patient for dentists. (Anxiety, sensitive teeth, I need nitrous, I am worse than a little kid) BUT Dr. Heck and his staff are awesome. Sam is always there to help me feel comfortable. I joke with them all and tell them I check the sign in front yo make sure they didn’t quit after my visit! Angela and her stalk in the front office are always very efficient and greet me with a smile. I am not sure my fear of the dental appointment will ever go away, but I really feel comfortable with Dr.Heck. He and Sam have gone out of their way to make me feel better. Angela has researched my insurance and sits with me to make during the financial plan will work with me. I told the staff I was so pleased that I would write a review, my husband is pleased, as well. They suggested not writing the review till all work was done. I am glad I waited, as I am even more pleased with my care that I have received at Cedar Park Modern Dentistry!!!

Sooooooo many x-​days taken. It was insane. They really do try to upsell you on stuff we found unnecessary. But the biggest reason we dropped this practice? The incompetent staff that does NOT LISTEN. I told them several times that I’m deaf, I don’t talk on the he phone, please EMAIL ME when it comes to making appointments, etc.
«Sure! No problem!»
Except it was. My phone kept ringing. They would constantly call. Again I would tell them. I even had a robocall from a center in CO who actually said after I angrily told her I preferred email communication: «When would be a good time to call you later?» Needless to say, that clueless idiot got cussed out.
I’m not impressed with this place at all. Just don’t bother with this place. I’m still quite angry at how they treated me.

My first review got deleted… hmmm. I went here a few years ago because I was new in town & I needed a dentist. I hadn’t seen my hometown dentist in about 6 months. The dentist at this place told me that I needed over $ 4,000 worth of work & that my back teeth were rotting out. I go to the dentist every 6 months & growing up my parents made sure that I did the same. I don’t recommend this place. They are out for your money and that’s it. They could care less about your teeth. I got a 2^nd opinion a few weeks later & he laughed at the things the dentist at Cedar Park Modern Dentistry said I needed done to my teeth.

Had 2 wisdom teeth removed.
The doctor was great. Smooth procedure.
Staff was very friendly and knowledgeable.
Facility is top notch.
The manager, Angela, called to follow up and answer any questions I may have about post procedure.
Highly recommend this dental office.

Filling a complaint with the Texas Board of Dental Examiners now. Was told I absolutely needed a root canal and a crown. Estimate was for $ 2867. Tried to sell me a dental plan to «help» me with the costs. Went for a second opinion the next day. Was told I absolutely did NOT need a crown, that a crown on this tooth would likely impede my smile, that there was no medically necessary reason for even suggesting it. BE SURE TO READ ALL THE FILTERED REVIEWS! THIS PLACE IS UNETHICAL!

Unfortunately, my wonderful root canal was not so wonderful. It has been discovered that Dr. Hughes broke a brush off during and just sealed it up. :/​Had to have it re-​done and crown replaced. Everything I had done here was useless and a waste of money. Stop sending me brochures, I wouldn’t come back there even if you paid me!

I agree with the reviews that this place is all about selling services you don’t need and pressuring you to get the work done the same day. I came here after my insurance changed and there were no better options on my plan. The Unilocal reviews at the time were misleading to say the least. I’m glad to see NOW that my perceptions of this place were not far off-​base.
I came in for a routine cleaning and exam. Approximately 19 x-​rays were taken – never before have I had this many at once! Just across the hall, I could see techs cleaning the tools. C’mon…please be a little more discreet than that. Then, like a head of cattle, I was herded to another room, where, eventually, the friendly dentist, Dr. Heck, came in and ticked off a list of numbers to his assistant of all the «cavities» he saw needed to be filled. He claimed I had 4, which, again, is more than I’ve ever had at one time. Then, he asked if I grind my teeth at night, because he wanted to suggest a night guard. I told him that, no, I don’t, but I do have 4 kids and probably grind my teeth a lot during the day. He laughed and agreed that a night guard wouldn’t help me, in that case, but I could just chew gum.
Before the actual cleaning, someone in charge of billing came in to go over my treatment plan with me. She told me I needed to talk to the dentist about a night guard. This night guard business was brought up yet a third time (by a third person) before I left the office! And the proposed treatment plan? My portion of the bill, after insurance, was going to amount to over $ 900!!! So much for having insurance at all. And they were available to do all the work that day. No way. Big red flag right there. I was ready to run. Then, like some of the other reviewers have also mentioned, I got the most painful cleaning of my life by Brenda, the hygienist.
I knew, before I left, that I was going to get a second opinion by the dentist who had my last 30 years worth of records to look at. She, very graciously, provided her own consultation, free of charge, with x-​rays. Sure enough, she said she could only justify filling ONE cavity. And the night guard? Just as I suspected: She called it a «revenue-​generator.»
Be forewarned that Cedar Park Modern Dentistry is out to get your money first and provide mediocre (and mostly unnecessary) treatment second. I will not go here again, as it is cheaper for me to pay out-​of-​pocket to see a dentist that I trust will provide exceptional care than to rely upon insurance that allows me to be taken advantage of by shady strip mall dentistry. I can tell you with certainty that the «best of the best» is NOT Cedar Park Modern Dentistry.

Latest and greatest technology, good looking facilities, great customer service and caring, experienced staff. My first and only choice for dental care.
My wisdom teeth were extracted here and the procedure was very smooth. Dr. Heck and his staff did an amazing job with a focus on preventing as much pain as possible and making me feel as comfortable as possible.

First let me say that I have severe dentist anxiety due to a horrible experience when I was a child. I am extremely reluctant and critical of all dentists.
I had a filling that was about 20 years old that had fallen out. I called and confirmed my insurance was accepted and made an appointment for the next day. Long story short, I needed a root canal and crown. My heart started to race and I felt like I was going to pass out. Dr. Heck was amazing! He instantly saw how nervous and anxious I was and sat calmly with me explaining the procedure and all the things they would do to help me be comfortable.
I was able to watch a movie with headphones and was given «gas» to calm me which helped tremendously. Dr. Heck continued to explain everything as he went and was always checking to make sure I was doing ok.
After the root canal, I needed a crown which was done right in the office. It took about an hour for the crown to be made and it fit perfectly.
I have never had such an amazingly pleasant, professional, and competent experience with a dentist. Thank you so much!
Oh, and they even allowed me to make payments on my bill over the next three months :)

First off let me say, I am a super busy Mom and I typically don’t take the time to write reviews but this is an exception!
So impressed! My son & I went in this morning for exams & cleanings. Let me back up… while scheduling the appointment the ladies were so polite and helpful!
My previous dentist was a bit closer to our house but him stopping during my teenage son’s exam/​cleaning to take a smoke break didn’t impress me too much…
The ladies at Modern Dentistry are not only extremely kind and helpful they made it an easy process from estimates to insurance billing…
Most importantly they were very kind to my son. That is important to me.
I think we just found our new dental care home!
When my husband returns home from his deployment I will be sending him up there too!
If you are looking for a new dentist, you won’t regret choosing Modern Dentistry!

After many attempts to find a decent dentist, I got lucky. They are fairly new to the area. I called them to schedule an appointment and was fortunately they had an opening in a couple of days. They had me go to their website to fill in the forms. Easy and painless, and I didn’t even have to print it out to bring it in.
I found it easily in the 1890’s Ranch shopping plaza. Upon walking in, I was greeted quickly with; «You must be Nancy.» The ladies behind the counter to call them friendly… Well, it is a gross understatment. After talking with them for ten minutes, it felt like they were old friends. I sat and waited for my turn. They have two seating sections in the lobby, one with a TV and a second to read. Tucked on the side is a kid’s area with an X-​Box and TV.
I was brought into the back, first for some X-​rays and then lead to a room to await the dentist. Dr Hughes was very pleasant. He chatted as he checked me out. Again I have to comment on personel, everyone was so nice and friendly.
I had to schedule more appointments. They worked with me on my schedule which is a nice plus. Within three weeks all work was completed and the prices were very reasonable for dental work. On my last appointment, the front office staff gave me hugs. When Angela went back to see if they were ready for me, the dental assistants ALL came up front to see me. After we were finished, almost the whole group came in to say good-​bye to me. Well, it ended up being a party as we stayed and chatted for another thirty minutes.
Ready for the icing on the cake!!! Yesterday I receive a package in the mail. Opening it I found a box of Mrs Fields cookies, looking confused I open the card with it. You guessed it; it was from them to thank me for my business.
I will be going back after 5 on March 24^th for their official open house. Anyone looking for a great dentist, this is the place to go.