Verizon Wireless

With service that is extremely slow, I wasted a good hour waiting as 2 clerks helped 2 customers, ringing up only one during this time span. With a line of 2 other customers in front of me, it was clear I would be here for a few more hours before reaching the front desk.
I cut my losses and decided to make my purchase online. If you value your time and have business at a Verizon Wireless store front, try your luck at a location with more sales associates on staff.

This was a regular old week day at a regular old time and I kid you not, I was there for about three hours while my mom tried to buy a phone she had already selected. For the first half the time there was just one employee helping customers. He informed us the other employee was on break… When the other employee came in it wasn’t much better. Each interaction lasts at least an hour! With this being something that is not strange to them, they ought to have hired more employees. This was a necessary but awful experience. I think that they know that phones are a necessity, so they don’t put the effort to make it a more enjoyable experience for customers. Very annoyed. Luckily I got to grade some of my students’ work while waiting, but had I not had anything to do. I would have been complaining on site much more and been much more angry. Not good, Verizon.

rude and not helpful at all, and today wasnt the first time. when i asked questions the big guy would give me short one word answers to which i would reply with my interpretation of what i thought his answer meant and he would say yeah but with no explanation but only to agree with me no matter what i said, this is the kind of place that makes you want to switch to a new carrier out of spite.

I will never go here again. I was in the market for an iPhone 6 and decided to give a local place my business. I called for 2 hours to see if they have the phone… no answer. I then visited the place and found that the only employee there was helping a guy with no shoes, no shirt and a pot belly… ok, I will wait, the employee did say «I will be right with you» but 15 mins later, I was still waiting.
This person was not buying a phone, he had an old POS phone that he wanted to be programmed and the employee was too dumb to let him go even when this guy wanted his phone back. I couldn’t take it no more and started to walk out. The employee never tried to stop me or ask what I wanted and let me walk out. This business lost out on a $ 200 sale from me, but most likely 500+ in the total price.
I bet this place will shut its door within a year.

I recently stopped in to see about upgrading my phone and couldn’t have asked for a better experience. Stephen treated me just the way I would want to treat one of my own family members. He was very knowledgeable and not pushy, and really took the time to understand my needs. When I left we both knew full well I wouldn’t ever chose to go anywhere else for my mobile needs. I couldn’t have asked for better customer treatment. Both Stephen and Brijon really enjoy helping people and take the extra time to go above and beyond to show you they’re more interested in your solution and repeat business than trying to push something that won’t best fit your needs such as you’d find at other stores. Thank you guys for a fantastic experience, keep up the great service, and I love my phone!

I went into Verizon today having issues with my Samsung 3. I was waited on by TWO gentleman… named Brijon Sneed and Stephen Amaral… I did not want to get a new phone… but it was nearly time for my upgrade… and I could not ask for a nicer more pleasant experience!!! They were VERY helpful and knowledgeable about my plan and new phone etc. They walked me through the apps and using the phone… erased my old phone and updated contacts and all of my information. Not to mention, they tranferred all 4000 + of my pictures and videos. Stephen went on a break and came back and continued helping me. They gave me their contact info. and let me know that I could text/​call them with any questions or concerns. It was truly a relief to be able to go into a store on Mother’s Day and be given such good service! I even met another customer who was buying the same phone named Baron and they gave him excellent service as well. Thank you Brijon and Stephen!!!

I was scammed here. Switched from AT&T after 6 years, thought I was getting a good deal only to realize much later that all the discounts I had asked about was denied which all false! Told me I couldn’t trade in my old iPhone for money, said I couldn’t use my kaiser discount because of promotional plan and then charged me 10 bucks for a service never rendered that I was never told about.
Do not go there! I’m going to go back to AT&T

I’ve been to a few different Verizon stores around the area and have pretty much decided that the only store worth going into is this one! Chris has been so helpful on multiple occasions, I can’t even believe he’s real. He is always very professional and courteous and is definitely on your side. The list of things he’s done to show exceptional customer service is extensive, but to name a few:
1) He helped me get a free network extender. My home gets NO reception and Verizon was telling me I had to pay for a network extender. After talking with him and getting advice on how to handle it, Verizon sent me a free extender. Score.
2) He gave me an extra battery for the hotspot I purchased so that I could work remotely from my Chromebook. The battery life was less than ideal for an entire day, so he just gave me an extra battery. Free. I love free. Later, when I came in and told him I was still having issues, even with two batteries, he gave me a battery charger so I can charge both my phone and hotspot without being plugged in. Free… Did I mention I love free? Because I do.
3) He has waived overage charges for me.
4) He gave us a great deal on a phone for my daughter, reducing the original cost by a significant amount.
I’ll stop listing stuff because I don’t want to get carpal tunnel raving about the service here. But probably if I did get carpal tunnel, he’d figure out a way to fix it. Because seriously, I’ve never had such amazing customer service.
I’m shocked that anyone would say that the employees here are rude, because my experience has been polar opposite. Amazing customer service. Amazing.

I think it’s safe to say that I have pretty good luck at any Verizon store I visit, and this one is no exception!
I went to get a new phone since mine was on it way out. The male employee who helped me was extremely patient and helpful. I didn’t feel any pressure at all to purchase something I didn’t want and I got the right phone. Since the phone had to be ordered, I returned a few days later after receiving a follow-​up call that it had arrived. By mistake I arrived little later than closing but the guy was still happy to accommodate and do the transfer!
Now, I wouldn’t expect this kind of service considering I was late, but it just goes to show you that at least one of their employees cares enough to go above and beyond to make sure a customer leaves happy. This will be my go to Verizon place.

This store is nice but employees are unprofessional and very rude! Not going here again

I’ve been a customer of this Verizon store for about a year. I should’ve done an update before, but here we go.
I just picked up an HTC One M8, and couldn’t be happier with my purchase. Both of the times I came in Miranda helped me. I really appreciate great customer service, and for that reason I feel compelled to do this review.
Miranda helped me pick the best plan for me. She set up my google account right in the store. She also filled out my rebate form for me. It’s such a treat to be in the hands of people that are great at their jobs.
I will remain a customer.

Went in here on two separate occasions to get some help. Both times I was waited on by the heavier set woman and both times she was rude. Not only could she not help me but she had a horrible attitude.
She was so unhelpful I walked out the door and right into the AT&T store next door and ported my number over to there service.
Because of that woman and her horrendous customer service skills Verizon lost a customer of over two years.

Our contract with Tmobile finally expired so off to Verizon for a few new phones. I arrived in the store at 715pm, and realized they were closing in 15 minutes and was dreading having to come back in the morning. I explained to Arcadio what I needed and he said «no problem». He set us up with the new IPhone 5 and a basic one for grandpa, got the perfect plan to support my daughter’s instagram/​email needs, so everyone went home happy. Thank you so much!

I did business with this place and deeply regret it. I’ll attempt to keep my comments factual and not emotional. You can draw your own conclusions.
This is NOT Verizon Wireless. While the big sign out front says «Verizon Wireless Store», the name of the company is actually «Wireless Store».
It took a total of 4 hours and three trips to get us setup between ordering the phones and making a second trip to pick up and activate the phones. They do not stock phones. They order on demand. They did not give me an invoice for the order and promised to mail it. They did not.
Another 2 hours to troubleshoot my Samsung Note (Camera Failed).
Had to make 4 trips to replace one phone.
They had to inspect my phone before they would even order the replacement causing another trip to the store.
When they finally had my replacement phone I was told I could not replace the broken phone because I threw away the original packaging. They told me I could get a refurbished phone. When I asked why I wasn’t told this before, verbally or in writing, I was told that all businesses require original packaging. Having done business with the real Verizon Wireless company, I know that they do not require original packaging. Additionally I was told that I needed the original invoice. When I reminded her that she never mailed me one she printed it for me on the spot.
I asked for the manager’s boss’ contact info and was told that they could not give out that information but that they would have him call me. That didn’t happen. I asked again and the manager said they she did not have a boss at the moment. I asked for the next level higher and she again told me that she could not give out that information but that she would have them call me. No calls to date.
On five different occasions I did not receive a call from the store manager when she promised to call. Ten times I tried to call her and did not received a call back. Multiple calls were answered with the following two messages:
— «The Mailbox Number you are trying to reach is not in service. Goodbye»
— «Hello, no one is available to take your call. Please call again.»
In the end, because my wife and I had the same phone I was able to use her packaging. The Manager had to get special permission from «Corporate» to allow this.
Summary:
Total Time spent: 12 hours
Total Calls: 14
Total Calls not Responded to: 10
Total Trips to the Store: 7
Days between the camera problem reported to replacement: 19
Follow up calls on my satisfaction as a customer: 0
They still owe me a receipt for the exchange of phones and a protective glass cover. I’m not holding my breath.