Ric’s Kitchen & Bath Showroom

We had a complete kitchen remodel several years ago and Ric’s Kitchen did an amazing job!
Ric helped us through the project every step of the way. Workers came every day and werere clean and thorough.
So many decisions are involved in a remodeled kitchen and it can get overwhelming, but the staff is talented and Ric has such a great eye for design. Ric even met me at the tile store to help me pick out my kitchen tile!
Several years later, I had an issue with my faucet leaking under the sink and had 3 plumbers come out and each gave me a different diagnosis without resolving the problem. Ric was the only one that actually figured it out and came to my house to repair it himself! (At no cost)
I highly recommend Ric’s Kitchen and Bath — he’s a local guy and easy to work with, as well as being very reliable and trustworthy– even many years after the job was done.

Really questioning how wonderful this business is when I went to their website to request an estimate or the simple task of someone calling me yet I received zero response. I thought a business would follow up with a lead that is willing to give them business. Maybe if they read this they’ll kindly reply.

Was so excited after reading the website, but there’s NO truth in advertising. I told the girl I wanted to buy a bathroom vanity, vanity top, sinks, hardware, mirrors, shower door and flooring. She said she’d give me the name of a contractor (???) I asked her, don’t you sell these items? She said I was being «awfully pushy». Seriously? What a foolish little brat. I see a lot of other negative comments about her here on Unilocal,clearly «Ric» doesn’t care. It seems if your job is less than $ 10k they won’t give you the time of day. Funny, they have no idea how much I planned on spending for on 3 bathrooms or that I want to do my kitchen as well, yet so easily discarded me.
I went to Sosa Granite in Livermore, Fantastic service and selection!!!
So glad I found out right away about Ric’s, no way you’re getting a dime from me.

I went into Ric’s this past Saturday. Went toward the back of the store to find a young lady just sitting there. She did not acknowledge me or even say hello or ask if she could help me. I asked if she could assist with some cabinets and she matter-​of-​factly said they do not carry that brand any more (even though their website says differently). I had other materials that I needed help with but she did not ask if there was anything else she could do for me. She clearly made me feel like I was bothering her. There was no way I was going to consider doing any further business there. Two days later I followed up with a telephone call to let Ric himself to let him know about the treatment I received. The lady who answered the phone asked the reason for my call. I merely mentioned that I wanted to discuss a «cabinet issue» and she had the nerve to say that «he would call me if he was interested»! I have never heard of such a thing. This is the worst customer service ever.

I was really disappointed in my visit here. I was barely acknowledged, though one person was at a desk and saw me, did not inquire about my needs. The other did, once she got off the phone. I indicated I had a small condo, and wanted at most countertops, and potentially some storage area added; and was working from a limited budget. I was shown a few countertop samples, as time was limited. She did take my specs for countertops, and said she would call me the next day.
I was told that they don’t do jobs this small, but she would give me a referral. I think their customer service is saved for those folks they can get a complete remodel job from, and the rest of us can fend for ourselves! Now I hate seeing their local commercials on TV… gag!

Although I have not contracted with Ric, I approached his business with the intention of connecting him with friends desiring a kitchen remodel and a local glass artisan who could collaborate on future projects. There was absolutely no response from him. I walked into the showroom to ask about the same and was treated as a stranger with the dead-​panned response of «we will give him the message.» I do not understand that behavior.

Ric designed and installed a new shower stall in our daughters’ bathroom. Ric worked with us on a design, giving us several options and always doing an approximate pricing on the design option. He moved the plumbing to the opposite wall, changed the tub, put in onyx tub to ceiling shower walls, installed new fixtures and a frameless shower door. The workmanship was impeccable and the project was completed within the estimated time frame. The workmen laid down protection from the door, up the stairs and to the bathroom to protect the hardwood flooring and cleaned up after themselves. Our daughters love their new shower stall. Thank you, Ric.

This is high end super nice stuff. You don’t expect the very nice displays and wares inside from the unassuming storefront. Staff were so helpful, worked up quotes and showed me all kinds of options. Unfortunately it’s more than we can spend right now; I loved the materials and options. We are going to save for the master bath remodel, and I would definitely go back to Rics with more cash in my pocket to design something truly amazing for me.

Rics recently finished our major kitchen remodel. Once again, they did a great job. Workmanship is topnotch. The tray ceiling was removed, and a minor wall where the refrigerator used to be was removed. All electrical work was upgraded, done to code. This truly was a major job. All cabinets replaced, lighting was replaced, counter-​depth refrigerator, new cooktop w/​downdraft ventilation. The work was done within 6 weeks.
There are always minor issues with any remodel. The tile we chose took a long time to get to the US. That’s not an issue that a contractor can control. When a product comes from overseas… you wait.
In talking with friends and co-​workers who had major kitchen remodels, they waited for months to have their project completed. I consider 6 weeks very efficient.
Once again I’ll say that you can probably save money going to places like Home Depot, but I like the fact that Ric’s manages the project from start to finish.
One of my friends referred to our kitchen as a ‘fantasy kitchen’. it is that nice.
HIGHLY recommend Ric’s.