Jiffy Lube

I’m not sure about these 1star ratings for this place. I came in today and received excellent service. Before I even had my car in park, Ken came out to greet me. He opened my car door for me then he opened the lobby door and walked me to the waiting area and offered me fresh coffee. A few minutes later I was greeted by Mo who went over the services with me. I greatly appreciate that they did not try to sucker me into expensive or unnecessary services or products that I didn’t need, which is rare for business like this. The prices for different services are on the wall so there are no hidden fees or upcharges. My opinion is that they have a high level of ethical practices and truly value their customers and want them to return. The service was performed in a timely manner and by friendly knowledgeable staff. I will definitely be back. I forgot to mention that the maintenance bay and waiting area were immaculate. A bonus is that in the lobby there are outlets on every wall in case you need to charge your phone. My wait was not nearly long enough to need it but nice to see they provide that for their customers.

Just stop by at 2:05pm today (Sunday, June 5^th). Craig told us that everyone took one hour lunch break therefore Jiffy Lube is closed. I asked for manager (Michael Huerta) but he’s not in for that day.
Is it normal that Jiffy Lube CLOSES for 1 hour lunch break? There were 3 visibly employees. One hour break each separately: Can they do that? No.
Oh well, they lost $ 80 for that day.
Bye!

They were outstanding. My oil filter is not popular and they offered to get it for me and when I called back they had it and good service didn’t end there.
They were polite, quick and great experience from beginning to end.
The place was clean and neat which was nice.

The staff was really friendly! I was in and out in less than 20 min! I will definitely come back!

5 star customer service from Morrell (Mo) Poor baby was limping as she has a sprained ankle. Didn’t stop her from going above and beyond.
Thank you!

Excellent service! Friendly, attentive and professional. I was greeted with a smile, they opened my door for me, escorted me into the lobby, where I was greeted warmly, and offered coffee or water, while watching the Warrior game. I was advised of my options for an oil change, pressure free, each option explained to me thoroughly. I left to visit a friend at One Bad Apple Record Store, just down the block. When I returned my car was ready, clean and waiting for me. Paid quickly and escorted back to my car where they opened the door for me and wished me a good day. Great jobs guys!!!

Went to Jiffy In Castro Valley.
Went to get an oil change for my new car. No up sale which was great. Actually cleaned my windows and vacuumed my car WOW never expected that. Got me in and out about 30 mins.
Great quick service will go again on my next oil change.

I went to my usual oil change place, down the road from Jiffy Lube, and they told me they could not give me an oil change because they were full for the day at 12:30 p.m. So I Googled where the closest place would be and ended up at this Jiffy Lube.
From the minute I got there I was surprised by their level of customer service. Craig met me at my car, opened my door for me, and escorted me inside. He was very informative and apologetic for the delay… they had a tech on lunch and another had recently quit, so he was a little short staffed. To be honest, I felt the service was quick and if he hadn’t apologized for the delay, I wouldn’t have known I was delayed!
Craig was so professional and polite throughout the entire process. He is a gem for this location. I will definitely be back here for my next oil change.

Do not, I repeat, do not take your car to this location to have your oil changed. A few years ago, I brought my brand new car here to have the oil changed and I got a whole lot more than that. I worked two buildings over, so I did not stick around to wait while they performed the service. I got back and paid, only to bring my car back to my workplace and found the front end had been run up on a curb.
I immediately went back and saw everyone’s panicked looks on the employees faces. Of course, they denied doing anything. I got the district manager’s number who I left a message for and later spoke and personally met with. Let’s just be nice and say this guy was a complete dickhead and very rude. Save yourself the headache and take your car to a real mechanic.

Their prices for oil changes are expensive but they get the job done quick. I was out of there in 15 min. I didn’t have an appointment either. The lobby area was very nice and clean. Customer Service was good. Not to bad for my first time being there.

The service advisor here is very rude. She pressured me into buying an air filter, saying that my engine would blow up if I didn’t buy it. She also wouldn’t accept my coupon, saying it wasn’t for their location. I will never return to this location.

Got home from an oil change and oil was dripping all down my drive way! Worst oil change!

Travis the manager/​advisor was very helpful and friendly! I highly recommend this shop for a fast and efficient oil change! Great job again on my vehicle! Thank you!

Ok service, good price, but these guys came to me saying transmission wont start, I walk out to my van, its not in park. They were working on it in gear. Probably wont be back.

They did a great job with my car. They were polite, very fast, and the waiting room was clean and comfortable. 10 minutes and I was on my way. Oil changed, tires rotated, and windows washed!

I went to this Jiffy Lube location this morning at 8:30 a.m. thinking I was early to go get an oil change. Unfortunately there were at least 5 people in the waiting room that were ahead of me. I had downloaded a $ 10.00 coupon. When I drove up the serviceman who is named Demon I believe, a tall African American man came out to help .
I asked him the price and he said he didn’t know… it would depend on if they could take my coupon and etc. I said well I will go somewhere else if not. He was EXTREMELY rude and impatient and told me
that even though my coupon was for jiffy lube they couldn’t honor it… we went back and forth for a while and I explained that I would look for another coupon. he didn’t care said he didn’t know if they could honor. I KNOW I am not the first trying to save money. I LEFT AND TOOK MY BUSINESS ELSEWHERE… DO NOT PATRONIZE this Jiffy Lube… service from this gentleman in particular is pathetic. AWFUL… CUSTOMER SERVICE is non existent nowadays. Will tell everyone not to patronize.

I visited here at the end of May. They did a nice job checking/​changing oil, checking/​replacing cabin and engine air filters (showed me the old ones before doing so), but then things fell apart.
They gave the car back to me with the glove box upside down on the floor — my cabin air filters are behind the glove box, so this was forgivable… sort of. Then I discovered a missing mint tin, where I kept loose change and emergency gas money. I called the manager when discovered, and I would have liked to hear something along the lines of a «thank you and I’ll see if your tin was discovered after you left», or «I’ll check with the team». Instead I got a «You have no proof» response. Very disappointing.
I will not be returning to this shop.

I was on my way back to LA from Oakland when my check engine light turns on. I went to this Jiffy Lube. They changed my oils topped off my cars fluids and they even found my cars issue. The friendly staff had me in and out in a timely manner. I can’t ask for much more

Ripped me off $ 75 for a 10 min oil change. Im go back to my hole in the wall oil change in oakland where i get my service done correctly & dnt pay over $ 50.

I came here on a Saturday afternoon and was quickly informed there was an hour wait, so I headed back home. I came back a little before 5 pm and was in and out in about 30 minutes. The staff was quick and helpful, though I caught some flak for being a Giants fan. I don’t have much experience with oil change places since I usually do it myself, but I would probably return here. 80 bucks is a lot for synthetic oil. My Ranger, however, is happy.

I have visited other Jiffy locations and this one was the fastest and friendliest yet. Very professional staff here.

I’ve used this place a handful of times, but last couple of times they were terrible. «Signature Service» includes; vacuum/​& winows cleaned. They checked off (my last two and final visits) on paperwork that these were completed, yet they were clearly not. First time i didnt realize until I was home. Second time, I called them on it.
Totally dishonest and a bit lazy I’m thinking. Can u say POORLY MANAGED! Tried contacting the owner… he/​she didn’t care (assuming) received no response. In the end, they lost a potential loyal local customer. Really bad business. ya think!!!

Worst experience ever for an oil change and resolution poorly handled. Bottom line– they overfilled my oil by 2.9 quarts! Caused the engine gasket seals to crack and blew out the turbo on my Forester. They have no protocol to check the dipstick once completed– shame on me too for trusting them. They agreed to pay the dealership for repairs, and did after over a week of haggling. Major inconvenience. I’m still out my time and $ 50 for the oil change. They offered free oil change coupons– really? As if I’d go back to this location?

Oil Change — check
Top off fluids — check
Done in a timely manner — check
Did they make sure to clean the oil pan and engine area where they worked — fail.
This is the second time going here. The first time, we noticed that they did not wipe off the surfaces where oil dripped onto when taking out the oil filter and old oil. You would think most of it would burn off, but when you live only a few miles away, there isn’t time and subsequently, it dripped onto our driveway. My husband asked them to please be sure to do it this time and again, drips. They assured him they would and assured him they did. Not so… drips all over the driveway.
As much as I try and support local businesses, this will be our last time going here. Unfortunate.

Hit or miss. The morning staff has always been extremely quick and professional. Not pushing the additional services too much.
I went this afternoon at 415pm, and the evening staff did not meet my expectations of service I’ve received here in the past. Two of the staff were courteous and friendly, as I had come to expect from employees here. One of the workers was very abrasive — he denigrated another of his coworkers in front of me. He was scratching the inside of his ear with a pen. Hopefully not the pen I used. The TV was blaring Dr. Phil, which is obnoxious. I had difficulty hearing the technician over the TV. When coming in from outside, he stopped in the lobby to see what was happening with Dr. Phil before he went behind the counter and called the next guest. I was there for over 30 minutes. I guess the bottom line is it not a jiffy if you come later in the day.
If you come here, come in the morning! It’s fast and friendly.

Convenient but will not be coming back. The oil change was done quickly but the guy at the counter was certainly not «Jiffy». He had a cold, left the counter a few times to blow his nose and proceeded to hand the pen to customers that he was using. I used my own pen to avoid catching anything. I was surprised that my information was not saved from the last visit. Apparently if your last visit was more than 12 month they delete your account as assume you have sold your car. My car was done and sitting ready for me and it still took another 15 mins as he sold additional products to other customers and took phone calls. While checking out he was discussing his political views which was not an appropriate time or place. Glad I had my coupon — even with $ 10 off it was still over $ 30.00.

I had a great experience. As a first time car owner getting my first oil change I was nervous about being overwhelmed by the whole experience, but the staff made it very easy & took care of me and my vehicle.

I called them, gave them the year and name of my car. I go there and they don’t have my filter. they would only discount $ 2 if I went and bought my own filter!

This location is poorly managed. The employees are nice but the entire experience leaves you feeling disrespected.
I spent an hour and fifteen minutes on an oil change and having a small window crack repaired — only to be told at the very end that their equipment wasn’t working and they couldn’t repair my window.
No discount, no coupons. Just a «sorry».