Caliber Collision

This was my second time using Caliber in Castle Rock. They had done excellent work on a previous car, and I chose them over the «recommended» body shops suggested by the «other party’s» insurance company. Caliber is highly recommended by my insurance company (USAA) and I was not disappointed.
Brian met me when I drove in, took the time then to give me an estimate which was better than the other repair facilities, and he got the car into the shop weeks before the others. During the process I received every-​other-​day updates on the status of the repairs. When I picked up the car, it looked new! And the final bill met the estimates. Wow.
I unhesitatingly recommend Caliber in Castle Rock. Brian and his entire team know how to treat their customers royally. You never like to take your vehicle in for repairs, but the staff there make the fix a pleasant experience. It was great to do business (again) with a firm that exceeds your expectations — both in the service provided and customer service!

After a few bumps, my experience at Caliber Collision was outstanding. The General Manager Brian ironed out the rough edges by giving me a rental car for the final week of my car’s repair and replacing a bumper damaged during the repair process. Initially, I was unhappy that my bumper was damaged and that my repair took a long time. (Unfortunately, lots of hail damage this year) However, the always friendly staff including Brian, Karen and Chris took the time to make sure I was a happy customer at the end. The painting was great thanks to Eddy! My car looks like new and Brian’s pledge to make good on the final correction was enough to help me recommend this auto body shop to anyone. If our cars are damaged again, we will be back.

Caliber collision is an excellent repair shop. I took my Honda CrossTour there for repair due to an accident. Chris was in contact with me twice a week. He gave me acurate expectations of my cars progress. I met Jeff and Josh the technicians who worked on my car and they were professional and courteous. Jeff explained in detail while showing me the repairs how the process was being done. When my vehicle was done I met Brian the GM and he took extra time and went out of his way to be sure all my expectations were met. He assisted me in returning my rental car. The repair is fantastic. It is better than new. I will recommend this shop to everyone who may need a repair.

Had two vehicles repaired here for hail damage. Stephanie was excellent. Kept us informed proactively and did a great job. All staff we interacted with were nice.

I have brought my 2013 Avalanche in for repair here 3 times in the last 2 years (truck is a dent magnet). Every time I have been happy with the repair work and their first class customer service! The General Manager, Brian, has been very helpful and has gone out of his way to take care of any problems I had and made sure I was happy. I would definitely recommend this repair shop…

I used this collision company because they rated it as a good business. Initially the service was great until they replaced the manager and I had to deal with Brian. I have an Audi TT and had problems with my engine when I picked up the repaired vehicle. First of all the repaired glove box was not repaired and popped open within 30 seconds of driving it off the lot. I then had my engine literally shut down the very next day, on the freeway in rush hour traffic. They took it to a repair shop that was not Audi certified and had no technicians who were ASE certified claiming nothing was wrong. When I complained and wanted to have it looked at by a qualified shop Brian said no problem and stated he would pay for the second diagnostics. He lied and did not pay for the diagnostics, I had to cover the cost. I then called Brian to schedule an appointment to have my latch repaired on the glovebox. he said it could not be repaired and the entire glovebox had to be replaced. I Waited almost two weeks and had to follow up again. Brian stated they had the new glovebox and I could bring it in. I just picked up my car and the technician stated the latch had been repaired and the glovebox was not replaced. Brian never came out and faced me in person, he avoided me completely. He seems to be a serial liar and completely shady character. I DO NOT recommend this shop and will never do business with these people again. Very bad experience!!!