Once Upon A Child

I go crazy in here shopping for my niece and nephew. It almost doesn’t make sense to shop anywhere else– with how fast kids outgrow clothes.
The items are in great condition if not brand new. A better selection than any place I’ve ever been — including children’s stores or department stores.
I never bought any toys here, so I can’t speak about that. I can’t say anything about the experience of selling back clothes, because I didn’t do that either. Considering the condition of the clothes, I bet they are strict.
But as for buying– I couldn’t believe how much stuff I came out of here with. What adorable clothes they have, especially for baby girls. The store is exploding with cuteness for great prices!

I’m not sure what experience many of the other users had here, but mine was exceptional on both of my visits. I will note that I only bought and did not sell anything. This store has a huge selection of baby clothes (and kids clothes in general), at mostly fantastic prices. Yes some are more worn than others, but most are in great shape and a steal compared to what you’d pay even at clearance prices at a normal store. All of the staff I dealt with were courteous and helpful. Everything is organized by size, season, and color. I also found the clothes here to be in better shape than some of the other Once Upon a Child stores. Can it get any better?

I truly love this place. I just had my daughter about 5 months ago and this place has been a life saver. If the clothes are stain free and in good condition they buy back almost everything. They have such a great selection;clothes are easily worn some even brand new. We do occasionally get unworn clothes but with babies resale clothing is the way to go. They also have a great book and toy selection. Some toys are wrapped in a bag for sanitary reasons.
ALSO: HUGE premi selection, I had such a hard time finding premi clothes for my daughter but this place has you covered.

Refused to buy my clothes because they had an «odor» I washed them and put dryer towels in and sprayed them with perfume and they said they wouldn’t buy them cuz they were stained. A lot of them still had tags and had never been worn. Nothing was stained. They would refuse to buy certain brands so I got sneaky and tried to sell them clothes I had bought FROM THEIR STORE and they wouldn’t take them. The ladies and old guy are rude. It’s worth the drive to Plano because I took all the exact same stuff there and they bought it. This is the worst Once Upon A Child in dallas!

The merchandise is what you would expect from a second hand store. The reason for the two stars is the horrible customer service. In the past, it has been great. However, it has gone downhill recently. Decent merchandise, poor service.

This is probably the worst Once Upon a Child I have ever been to. My last visit made it final that I will never be returning to this Once Upon a Child and will be driving the extra 10 miles to get to the one on Independence in Plano.
In our last experience with the store we had quite a bit of clothes to bring drop off so I had my husband call to see how long the wait was. He called and was told the wait was about 2 – 2.5 hours. When he dropped the clothes off at 12:00 pm he was quote the same 2 – 2.5 hours. We headed back there 2 hours later to go pick out some clothes for our son and wait for them to be done sorting through our drop off. After 45 minutes of clothes shopping my husband went to ask them how much longer it would be. He was told «there are 11 – 12 people in front of you so it won’t be done until later this afternoon»… So what was supposed to be done at 2 – 3 pm was now supposed to be even later. Annoyed we had them hold the clothes we had picked out and headed home to wait for them to call. At 7 pm my husband got the call that they were done with our clothes and would not be accepting any items…
My husband went back to buy the items we had picked out and get the clothes we dropped off. He spoke to the manager who used the excuse «we had a lot of toy and baby equipment drop offs so we had to process them before your drop off since we do not have the room to store them». No sort of concern for their customers at all…
The worst part is that it isn’t the first time they had done that to us. Several times they have claimed «we won’t be accepting any items you brought» when they have stained clothes on their racks and we have brought in near new baby gap, Nike, etc.
We have even left their store and drove directly to the one on Independence to have that store accept almost all of our items.
Don’t waste your time with this store, there are much better ones.

If you are looking to get a little (emphasis on little) cash, this is the place. I brought 5 pairs of shoes here (Adidas, Nike, and Reebok) to get a quote. 4 had been worn 2 – 3 times at the most and cost nearly $ 200 new. They offered a whopping $ 10.80. When i went back to have them return the shoes, they took almost 30 minutes to find them with 2 – 3 employees looking for them at times. It was completely disorganized and the employees couldn’t be bothered to be nice to you. My 11 year old son totally thought we’d get about $ 30 for a quote and even he was offended at their offer.
They have a large selection of clothing but what i saw for boys a lot of it were old styles from maybe 5 – 6 years ago (carpenter pants, boot leg, etc.) Some of it was pricey. For instance, old style jeans were $ 8 – 9.
I felt it was a complete waste of my time and gas. If you’re in the area and have time to kill, then it might be worth a visit. Otherwise, don’t bother making a special trip.

Huge huge huge selection of toys and clothes. They just expanded the store and it’s amazing!
Only downside is stuff is WAY over priced.

I do love this store for my daughter’s clothing needs. I find beautiful dresses way less than any store-​some with the tags still attached. I’ve visited this store for almost three years, and it seems the staff is always grouchy and uptight. Don’t know if they are under a lot of stress with the buying and pricing but they are just not too friendly for some reason. That won’t stop me from shopping there though. You find awesome deals for kids clothes and other kid related things.

After much needed closet cleaning, I discovered tons of practically new clothes my son had never or barely used. A friend suggested I try selling it here before I drop it at the donation box. So the next time I was in the neighborhood I decided to drop it off to get a quote. They stated I could come back after 30 minutes so I did and they hadn’t even started to look at my stuff. The ladies were extremely rude! I brought in brand new t-​shirts that had cartoon characters and one girl called another to join in on the laughter. They were totally unprofessional and mean spirited!

Just happened to find this place when out at lunch one day and shopping nearby. And it occurs to me as I am typing this that I would rather people not shop there because I want all the deals to myself, but I guess it would be wrong not to share with the world. I came in because I needed soccer shorts and didnt want to pay full price. I did find a few pair for my 5 year old for $ 2.50-$ 5 each, so I was happy. What I loved more was that there was a clearance going on and I bought a bunch of clothes that were winter themed (this is right before spring) for $ 1 each!!! $ 1 each!!! They also had used shoes, toys, and baby necessities. If you have kids you should DEF at least check this place out.