Enterprise Rent-A-Car

They failed me from the moment they couldn’t communicate with the car dealership my car was at and kept harassing me for money or returning the car when I wasn’t even involved. The people that work here sound like they don’t know what they are doing and are new to the company.

I had an agent that was new. I gave her my insurance card and she didn’t ask one question about my coverage! As I’m getting into the car (after I’ve paid) she tells me I have to get additional coverage because I only have liability. If I had been told that I needed to buy additional coverage from the get go I would have politely declined the rental and gone about my day. Now I have no car and no money for the weekend!
I’ve rented from Enterprise pretty much exclusively and I’ve always been given the insurance info before I paid!
Train your people before you let them handle customers unsupervised!

Wonderful customer service as advertised. Was given a brand new car to drive and felt special. Had the car for a week because mine was in the shop. Unfortunately, I needed the car for a two extra days and paid retail price per day, not the special that I originally got the car for… how bad could it be? For two days I paid half the amount that the entire week cost me. My fault I didn’t ask. They were very nice as I said but if you need the car for a few more days make sure you know what they will charge you ahead of time. That way you won’t be truly surprised when you bring the car back like I was.

Seriously THE BEST. So friendly and nice. I had the guy come pick me up from my house and take me to the rental car place and he was really nice and easy to talk to the entire ride. My mom even accidentally backed into my car and they took complete care of it and we’re totally FAIR about it which was great. They have an after hours drop off which is so convenient. Love this location!

Great customer service. Friendly. Prompt with return calls, pick ups and refunds. Customer oriented. Plenty of well kept, late model cars to choose from. They even upgraded me at no charge b/​c the step down car I reserved was unavailable.
I enjoyed dealing with the sweethearts at this location. I will visit them again, should I need a rental. Of note, I didn’t even have a damaged car being repaired in the attached Service King.
I was having work done at an auto repair place a few miles away. I was even able to return the rental to the auto repair shop and get credit for returning it on time. They came and picked up the rental!

I had only used Enterprise a few times in the past and my previous experienes were all good, but nothing life altering.
Recently I had to rent a car for the week while my car was being repaired. I decided to try the Carrollton Enterprise Rent-​A-​Car since it was very convenient.
I was completely blown away by the incredible customer care provided by Enterprise Agent Jake. My car was ready and waiting. Jake was incredibly organized and had all the paperwork ready as well.
Jake was so polite and helpful, telling me to call if there was any problem whatsoever. I hope the company understands what a great rep Jake is for the company.
Enterprise is now at the top of my list for all my rental car needs for the future. I can’t Jake enough. Thank you so much.

One of the worst experiences of my life. My buddy rented a car here. We had it for a week or two. We used this car for some business that needed to be done. My buddy returned the car and accidentally left product in the trunk when returned. No walk around or no vehicle check was done. Later that night, we remembered we had left product in the car. We got there early the next day to reclaim our stuff — the car had been cleaned and our $ 1500 worth of product was gone. It’s now been almost 12 whole weeks and still have yet to be compensated for the stolen product. We’ve been in back in forth communication with customer service — who by the way is entirely incapable of returning or answering phone calls. They then sent the check to an address that is not even listed on my buddies driver license. We had to call and figure this out. Then have them resend a check, which we are still waiting on. Get it together please. Thanks.

This was one of my best experiences with Enterprise. My vehicle was ready for me when I arrived. All I had to do was fill out the paperwork and drive away. Morgan was so pleasant and helpful. Will definitely use this location for future needs!

Me and my colleagues have a corporate account with enterprise and have picked up from enterprise for most trips (personal as well as official).
However lately service offered by enterprise have dipped to such a low level that I am finding it hard to rely on them.
Last time I rented, they offered me a car which had stains all over the upholstery. I was in a hurry, hence could do nothing else. I told them about it, and they responded with a lemon response, justifying that they don’t have time to clean it.
My colleague also had a similar experience.
Since this location falls in my daily commute path, I prefer taking cars from them, however couple of days back, I asked them to make reservations for a week, and they first said car is not available, then they said there might be cars back by noon next day and asked them to give me a call, if they can get me anything in Intermediate segment. However I did not get a call back. I called them back, and they said yes we have a few cars available, when I asked them to pick me up from Irving, they said yes we can do that. But again I didn’t get a call back, nor anyone came by to pick me up.
I had to hire a cab to finish the activities I had planned for.
And this is not the first time, this have happened, one time, they asked me to drop by at their location for a pick up, but they had their office closed that day, and they didn’t even bother to tell me that, guy at the front desk, said yes, please come by tomorrow to pick your car.
Not sure if I would ever want to rent anything from them, I would prefer Hertz over them anyday.

Was screwed over by Hertz (did not honor a reservation) and was able to get a last minute rental from this Enterprise location. Provided the rental and even called after I left to let me know that I left something in the car. Will definitely rent from here again.

This location is the only location I deal with. They are efficient and get the job done. I have received nothing but great service. The manager is great. I rent here a few times a month.

This Enterprise is located in a small office right next to Service King. I have rented from here when I needed a car for general purposes, like a weekend trip and when my car was being repaired. Making a reservation online is easy, and you can usually find a discount. It gives you an estimated price, which is exactly what you pay as long as you don’t upgrade or purchase insurance. But making an online reservation does not guarantee anything! I discovered this when I needed a car for a Thanksgiving trip, and they informed me that they did not have any cars available … all while renting cars to other people around me. No other locations had cars available either, so don’t even bother with them around the holidays.
The last time I rented a car from here, they relentlessly hounded me about purchasing the additional insurance. Yes, I expected this, but it has never been this bad before! He gave me different scenarios from a rock hitting the window or getting a door ding to getting into an accident and totaling the car. Wow! Then, he continued to tell me how much it would cost my insurance if I damaged the car and how I would also be charged the regular rental fee rate each day it is being repaired. After I continued to say no, he told me to be careful, as if I’m destined to wreck the car. I know I’m an Asian female, but come on!
Unfortunately, this location is the closest to me. I’ve had much better service at the Plano Pkwy location inside the Mercedes dealership. For example, one time, I returned a car an hour late at the Plano Pkwy location. He pointed this out, but he said it wasn’t a problem, and he would waive any extra charges. I did this at the Midway location, and I was told that I would be charged an extra day. I had to argue with them until they agreed to charge me what I was originally quoted. So, if you use this location, be firm about the quoted price!