Hertz Rent A Car

Ella the regional manager is rude to her co workers in front of customers. She said «bring the car back on empty because its cheaper for us to fill it than you». What does that tell you? It sounds like an accommodation correct? Well no. What she should have said was «If you don’t fill the tank up before you drop it off, you will pay double what you would have at a gas station». Soo sneaky.

I would recommend going elsewhere… I was in an accident and the other party was liable so their insurance company made me a reservation at this HERTZ location. The reservation was made on a Tuesday and I would call every day and wasn’t able to get a car until Friday evening and that was only because i stood there waiting until someone cancelled. Finally when arriving, the staff was nice but failed to mention to me that she was enrolling me in Hertz Gold Rewards program so now my email is being spammed with all that crap, (I’ve unsubscribed myself now)… After returning my car, I waited a few days to get my $ 50 deposit back and then noticed not only did I not get that back but they also took an extra $ 29 from my account, the lady stated it was for the gas but when i got the car she had stated that I didn’t need to put gas because it was covered…

Very disappointed with this location. At first, the staff was friendly and welcoming, seemed to be the right choice. However, both times this location was over booked with no car availability. They seem to think that their «friendly» attitude makes up for their un-​timely service. What upset me more was the fact that as I waited for a car, which was reserved for an hour prior, another customer came in with a reservation and was given a car. I’m shocked with their un organization and lack of vehicles. It’s frustrating to have to wait so long to rent a vehicle ! I will not ever rent from this location, EVER!